Pete Moore Imports

Mark Torelli's courtesy began when we were entering the front door at Pete Moore Volkswagon, just as he was exiting. He paused and asked if we were there to see someone. The rest is history, from looking at the Passat (original interest), changing interest to the Jetta that fit our needs better, thorough description and features, invitation for test drive and skimming the financial details. A few days later we returned to the dealership, got the appraisal on a trade-in, took the Jetta for a test drive and ultimately drove it home! Mark's professional salesmanship is to be commended and we would refer any friends or relatives to him if the need arises!

I am usually not a fan of car salesmen but I have to admit our salesmen Mark Torelli was a first class gentlemen. I honestly feel that he had my best interest at heart. He never haggled me to buy the car it was like I was dealing with a friend I new. I would definitely recommend working with Mark because he will not take advantage of you.

This was my third experience purchasing TDI vehicles from Pete Moore Imports Sales Team of Bruce Harmon and Jeff Korel over the years. Each time was a more satisfying experience than the previous one! Bruce is very professional, knowledgeable of his products—yet not intimidated by a customer who does a lot of research on his own before going to a car dealership (me); cordial- yet funny and warm; and both he and Jeff back up what they promise. Both gentlemen are straightforward in their presentations of their products, and if need be they will make every attempt to get the products and services wanted. I look forward to my next “trade” in 2-3 years. I would highly recommend the Pete Moore Automotive Team to anyone in need of a new or pre-owned vehicle. Thank you for the experience of providing a great dealership for wonderful VW engineering.

My husband and I live in Destin Florida and drive to Pensacola to do business with your dealership. We have purchased two VW’s from you previously. My second VW, a Jetta Diesel, was under full bumper to bumper warrantee and the AC went out. I called to the local VW dealership in my area in order to have the repair done (close and quick) and they were uncooperative to say the least. When I called over to your dealership I spoke with the Jay Rosenfeld, service person. Jay recognized me (or he seemed too) and he scheduled my appointment right away along with discussing the opportunity use my warrantee. Upon arrival to your dealership, my husband and I were taken care of immediately by Gerrod Green. Gerrod told us how long we would have to wait to hear the diagnosis of the problem. He then offered us a shuttle to where ever we wanted to go in the Pensacola area. We said how about the Cordova Mall? He said, “No problem.” Within minutes there was a taxi waiting at the door. About 1 12 hours later I spoke with Gerrod and he said no result yet but they were looking to identify parts that would be needed for the repair. Good decision to go to the mall to kill some time. I asked him if we could get a ride back now and again he said, “No Problem.” Again, within a few minutes there was a taxi waiting at the door of the mall to bring us back to the dealership. The taxi cab was pleasant and your dealership was gracious to pay the expense both ways. Back at the dealership Gerrod informed us the compressor needed to be replaced in the AC. The work would be under the full warrantee with a 100 co pay. My husband said let’s look at a new car….. Out on the black top your sales persons were milling around and said hello but it was Anthony Breaux that offer to help us. We told him what was happening with our Jetta and he said “No problem” and went to work to find us some cars to test drive. The cool thing was that he went with us on the drive. This was helpful as we do not know the area very well and he was able to direct us. He was kind and unobtrusive during the ride. Long story short we bought the second vehicle we test drove, a VW Passat. Anthony was attentive to our requests reference to color and amenities. Jeff Korel was the next person we began to deal with in your dealership. When we first arrived we looked for Jeff but could not recall his name and did not see him. When we inquired if such a person was there it was unclear. Looking around some more we spotted him and we actually felt relieved. Dealing with the same people is an important aspect of purchasing and maintaining a vehicle. There is a need for a high level of trust and I find that level with your people. Jeff was friendly and showed concern for our purchase decisions. We spoke briefly and he said I will come back to you with my best price offer, my husband asked that it be the final price because he did not want haggle. Jeff returned to us and sitting at table we went over some numbers. Our trade in had a lot to offer and we were able to come to a meeting of the minds quickly. Enter Aaron Eblen, we had not dealt with Aaron before but he made us comfortable. He advised us on different packages that were offered and gave good explanation of each one. We signed the paperwork and were ready to leave. Anthony once again helped us to understand the ins and outs or the new purchase, he even enabled by Bluetooth to be compatible with my car. Then he took our picture with the car. Cool idea! (The feeling is and “automatic attachment to the car like it’s a friend or family” ) Fast forward 15 hours… In the midst of changing insurance over to the new car we identify that the VIN number on the car does not match the VIN on the paperwork. It only took one phone call to Jeff Korel and another trip to Pensacola to fix the problem. We signed the new paperwork with Jeff who had it all ready when we arrived and we were back on the road back to Destin. I must say, it was a very nice thing when Anthony Breaux called to apologize for the mix up on the VIN numbers. We told him, “No problem” we would be over to see him in a couple of hours. The long and the short is this… we want to deal with people of integrity, that stand behind what they sell and know the right answers quickly. We like to deal with the same people, longevity is coming back into the work place and it’s a good thing and speaks highly of the company who can keep it employees a long time and keep them happy. We like the VW product, we can buy one anywhere but we keep coming back to Pete Moore. Was the car a good deal you ask? What’s the one thing you look for in life but never seem to find…A Good Deal. It was a GREAT DEAL! Oh, the price was good too, but now a days, like in the past, the buying experience far outlasts the car payment. The buying experience should be like a favorite way to get to a fabulous destination, you can’t wait to get there but you still have to go the miles. ? All the Best, Lori and Don Allgood "Far-fa-nug'n to you all"

I really appreciated the fast and excellent service I received, Mark worked really hard to find me a cash car in my budget and found the best vehicle for me and my two boys. And by the way the boys loved him, they didn't want to leave. Excellent customer service! Everyone there was very friendly!

What can we say, this was the most wonderful, stress-free experience we have had! Thank you for making it possible for me to purchase my wife's dream car!

This is the second vehicle we have bought at Pete Moore Volkswagen, and we had another great experience! Mark Torelli was our salesperson, and he took great care to show us all the available models on the lot, and made sure he walked us through everything before our test drive. When the color we wanted wasn't on the lot, he found one and had it shipped in. Mark delivered our new Jetta on time, with the add-ons requested, and he even made sure it had been detailed and was fueled up when we arrived to get it. I definitely recommend Mark Torelli and Pete Moore Volkswagen if you are looking to buy a car!

Mark was fantastic!!! Very knowledgable, friendly and patient. I enjoyed doing business with him very much and he certainly reflects credit upon the dealership. This was a great experience.

Mark Torcelli gave my niece I a great eperience in selecting a used VW.He had the right information and knew who to go to to get things done. I would reccomend him as a salesperson. We also met Mr.Moore. Keep being ther for the people.

I have not bought a new car for at least 20 years. I was dreading the experience. After dealing with Kyle Prell all my fears subsided. He was professional, great to work with, and went out of his way to help. I was especially surprised how quick and easy it was to drive away with my new car once a deal was made. He programed my phone, reviewed with me my new cars gadgets and told me to call him if I had any problems or questions. He even called me on my car phone to check on me on my return home. I could not have asked for a more pleasant experience. He certainly made my new car buying experience a pleasant and memorable one. I would recommend Him and your dealership to anyone looking for a new VW.