Tim Smith Acura

Without a doubt the nicest car buying experience I have had. Scott and Hamilton went above and beyond what I would expect sales team members to accommodate me, an out of town buyer. This was all new to me. I had never bought a car from out of state. I had a million questions and my credit union required a lot. Scott and Hamilton were always kind and professional. When the time came for me to pick up the car Scott picked me up from the airport and made sure I was comfortable the whole time. When we pulled into the dealership there was my "new" pre-owned car. It was detailed so well it looked brand new. I noticed one small issue with the car and they quickly resolved it. Scott had worked with me the days before to get all the paperwork lined up so I could minimize the time at the dealership and be back on the road to make it home to Texas. I think I was there a total of 90 minutes from when we pulled up to when I drove off. One of the nicest things about the entire experience was that there was no surprises, no pressure to buy anything extra, and no bad mouthing of competitors. I truly felt like I was talking to a neighbor or an old friend.

Just purchased an Acura RDX. Also purchased an Acura TL a couple of months ago for my son. Excellent service all the way around. Not pushy and very accommodating. Makes car buying a truly pleasant experience. Their service department is also top notch. Work always done correctly and in a timely manner. Friendly, knowledgeable staff. Thanks guys !! ¿¿¿

This dealership wasted three hours of my time. I was there to purchase a 2007 Acura MDX that was advertised on the internet. After driving the car we feel in love with it. We made an offer on the car and then the Sales Manager accepted. I told the Salesman that I had X amount of money in cash in my pocket and that is all I can pay due to being on a fixed income, he told me that the offer was good plus I would pay Tax, Title, and Registration. We agreed and waited for the paperwork to be completed and the car to be cleaned. Upon completing the paperwork we were quoted Five Hundred dollars over the agreed upon charges, when we asked why we were told it was a dealer fee, which was not disclosed until we were hooked and ready to pay. We told him to remove the charge or we walked, he refused saying it was state law, which was a lie, so we picked up our money from the desk and walked out. I guess most people just go ahead and pay the charge but when they pulled this slick trick on us it didn't work. Five Hundred extra dollars on each vehicle sold is a pretty good profit.