Coggin Nissan at the Avenues

06/04/20 - 06/04/20 - GM, thank you. My dad or I will pick up - if you do not mail - tag/title upon receipt of call from you or your office. Rating updated... from 1 to 3 star due to stress and relief regarding this entire ordeal WE NEED A LAWYER?! My mom (battling brain disease, anxiety and more) and father (disabled veteran) purchased nissan rogue (cash deal). After three attempts to walk away from the deal and negotiations, they all agreed upon a price but failed to update the final purchase order agreement. Finance manager transposed 5 for 6. My mom paid the lesser amount (AS REQUESTED) then received a call (4 days later from finance manager) stating she owed $1,000 or "return vehicle." She contacted general manager who refuse to "unwind the deal" and finance manager "did not have the authority to authorize returning vehicle." SIDE NOTE: GM would have NEVER known the car was returned and money refunded by "check and credit to card with no additional papers to sign" if my mom had not notified him of the finance manager's deception. My mom is still upset and stressing by this ordeal with an elevated blood pressure. After an intense yelling match with my father, the GM agreed to end the call before stating, "he would call back tomorrow." That was 5 days ago. My parents are still stressing because dealer may hold title and permanent tag versus mailing it to their home as requested until additional $1000.00 is paid or worse. My parents are on a fix income and cash car was best option. Despite Florida statute (501.2077) for deceptive practices, GM appears determined to enforce "written contract agreement" versus verbal agreement. Fact: my mom paid the agreed verbal amount requested which finance manager processed by entering amounts, himself for bank cards. Lesson learned: Help parents negotiate, READ numbers carefully, triple check final purchase order agreement, and get copies of ALL paperwork including revisions!

The sales person Caleb Cabeza was just awsome: patient and understanding of our needs. Thank you for all the help a getting the vehicle we wanted in our... hands!

My husband and I bought a van from Coggin Nissan at the Avenues this past Wednesday. From the second we parked we were greeted warmly by a very friendly... sales consultant named Raquel Welsh. I highly recommend her. She got down on a personal level with us and not only assisted us on our first time financing a car, but gave us a ton of great advice as well. She treated us as family and I couldn't recommend her enough. She went above and beyond and we were thrilled to have had such a great experience We will definitely be returning in the future.

Saw a new arrival on their website, called about it, person i talked to confirmed cars availability, i specifically asked if it passed Nissan 167 point... inspection, was told yes. Upon arrival, apparently the car had a mechanical issue that was found out "last night" and the car wasnt safe, when GM approached us and i questioned him about the tactic, due to him telling me there are cars available that i would not be able to find on their website, my question was, "have they passed your inspection" unlike the car that i was told by your employee was good to go, his response was "whats with all the hostility" its a legit question after i just drove 45 minutes to buy a car with cash out of the door, and your telling me that you found out last night it was found unsafe, yet the dealership salesmen do not know that, terrible way to do business, i would never come back to this place.

Two times we brought our vehicle in for service oil change tire rotation the first time failed to do the tire rotation did they change the oil we don't... know. 2nd time same service plus a recall. Same results no tire rotation did they change the oil and do the recall we don't know. Service department the worst. No one is held accountable for services not done; the service manager, the service advisor, the technician and upper management...Shame on Coggin corporate to allow this to happen. Apparently they don't care about their reputation......

DONT put a deposit to hold a car - they advised my early 21 yr old daughter they would credit and not debit - well they lied!! They did debit so when we... found car at better price and less miles we bought it - went back to Coggin and they said they reversed it - still not showing back up on my kids bank account!!!

Jeferson did. an awesome job showing the car I was looking for. He made the differente, very knowledgeable and patient. I Would recommended Jeferson to... anyone wanted to purchase a Nissan. Many Tks

We purchased a new Murano, August 27 from Charlie Robledo. He made, what we feared to be a frustrating experience into a great experience. He found the... exact vehicle we wanted at the right price. Charlie was easy to work with, friendly, professional and very knowlegeable of availability. We not only purchased a vehicle but made a new friend. This was the fourth new car purchased from the dealership. Bill Moody in service keeps me coming back and I will definitely return to Charlie for our next purchase. Kathy and Carroll Starmer

Paul Ciancutti was my service person. 10's all the way thank you ,PaulHe explained thoroughly what was completed and the condition the vehicle was in-EXCELLENT

Kyle Smith did an awesome job finding the car I was looking for . Black sedan sporty but room for me kids in the back . I have a busy work schedule and... Kyle helped the process be easy and stress free. I'm so happy with my purchase!