Reviews
All staff were attentive but not pushy.
All staff were attentive but not pushy. The entire buying experience was a pleasure and I would return for a future car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!
Margaret was so kind to me and made the process
Margaret was so kind to me and made the process incredibly smooth. She is very knowledgeable and professional!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Margaret is the best sales person I’ve had the pleasure
Margaret is the best sales person I’ve had the pleasure to deal with. She was super nice and made my husband and I feel very comfortable and just like family from the start of our arrival.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We look forward to your next visit! Take care!
I just purchased a car from this dealership.
I just purchased a car from this dealership. The customer experience is phenomenal. They truly care about taking care of their clients. Margaret Puzanowska (Account Executive) is awesome. She truly cares and will go out of her way to take care of you. I definitely enjoyed working with the team including Conner Klein (General Manager). They have earned my appreciation and future business. Thank You!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The worst experience I had!
The worst experience I had!! Me and my friends are looking at the Supra with intention to buy. The initial impression is already bad since we are young and they treated us like dirt even though we are fully disclose that we are on the market looking for a car. We tested drive and everything but at the end we could not agree on the price, which happens. As we are leaving, the GM made hideous remarks at us and asked us to pay him $50 for the test drive and threatening us to not return. He also made remarks about his employee, the salesman that helped us, that he wasted time on us. I have never seen a level of unprofessional and disrespectful from a person before. The way he treated a potential customer and his own employees say a lot about this dealership. I would not recommend this place to anyone and will advise anyone to stay away from this.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Stay away from Napleton.
Stay away from Napleton. I experienced a very rude and pushy car salesman online and began text messaging with them. I Inquired about a $200,000 vehicle. Salesman became abrasive and questioned when I would not “commit” to a deal when I haven’t even had the opportunity to see the vehicle in person or even test drive it. As a representative of this dealership, you should be ashamed.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to make this up to you. Please contact our manager at (312) 888-2967 so we can make your experience a positive one.
We recently purchased a Porsche Macan from Napleton
We recently purchased a Porsche Macan from Napleton Maserati of Downers Grove, and I can’t say enough about the exceptional service we received from start to finish. Even though we’re located all the way in Seattle and never saw the vehicle in person before buying, the entire experience was seamless, trustworthy, and surprisingly personal. From the very beginning, Orsie on the sales side went above and beyond — answering every question promptly, providing detailed photos and information, and making us feel confident and excited about the purchase. His honesty and commitment to service were truly refreshing. On the financing side, Alex made the entire process smooth and straightforward. He explained everything clearly, helped us understand all options, and kept things moving quickly despite the distance. What impressed us most was the trust and transparency every step of the way. In an age where buying a car sight unseen can feel risky, they built an experience grounded in professionalism and care. We would highly recommend Napleton Maserati of Downers Grove to anyone — no matter where you're located. They proved that exceptional service and trust can travel any distance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Andrew, thank you so much for your feedback! Our team will be pleased to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
We recently purchased a Porsche Macan from Napleton
We recently purchased a Porsche Macan from Napleton Maserati of Downers Grove, and I can’t say enough about the exceptional service we received from start to finish. Even though we’re located all the way in Seattle and never saw the vehicle in person before buying, the entire experience was seamless, trustworthy, and surprisingly personal. From the very beginning, Orsie on the sales side went above and beyond — answering every question promptly, providing detailed photos and information, and making us feel confident and excited about the purchase. His honesty and commitment to service were truly refreshing. On the financing side, Alex made the entire process smooth and straightforward. He explained everything clearly, helped us understand all options, and kept things moving quickly despite the distance. What impressed us most was the trust and transparency every step of the way. In an age where buying a car sight unseen can feel risky, they built an experience grounded in professionalism and care. We would highly recommend Napleton Maserati of Downers Grove to anyone — no matter where you're located. They proved that exceptional service and trust can travel any distance.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrew, we appreciate you choosing Napleton's Aston Martin of Downers Grove! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Conner / Mike/ Taylor are amazing.
Conner / Mike/ Taylor are amazing. Very professional and knowledgeable. Zero waste of time and i will be buying another car here down the road! Thank you very much.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Working with Maragaret was a delight as she made the
Working with Maragaret was a delight as she made the entire process so easy & smooth! I would recommend not only her but this dealership for any vehicle needs!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff Maragaret to be so supportive during your experience here at Napleton's Aston Martin of Downers Grove. Please let us know if there is anything else we can do for you; we are more than happy to help!