Reviews
First time ever purchasing a vehicle completely online,
First time ever purchasing a vehicle completely online, site unseen. Margaret was my sales person and guided me every step of the way. Way easier than going to a dealership for hours. Top notch dealership!
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
We're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
Napleton’s Aston Martin Dealership is a company worth
Napleton’s Aston Martin Dealership is a company worth your business if you are looking for a new or used vehicle. They have quality people with your interest at heart from top down. I must however, single out Margaret. I bought a car as a customer from Colorado who had never even been to the dealership. I relied upon Margaret to be my “eyes and ears” and she did not let me down. I now have a vehicle that is one of the most beautiful cars that I have ever owned. I have been blown away by all of the comments that I have received regarding my purchase from people I have never met before. Margaret and Napleton’s checked all the boxes for me, and I have purchased a lot of cars in my life. Someday I hope to stop by the dealership and personally say thanks for the great experience, and of course to give Margaret a great big hug. Check them out. You won’t be disappointed!
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Hi, we're glad to hear you found our staff to be so informative and helpful. Please don't hesitate to reach out if there's anything additional we can do for you.
Super easy to work with, transparent, and respectful of
Super easy to work with, transparent, and respectful of one's time. We were able to agree on a price before we made the 3 hr trip and have the vehicle ready for us to test drive. Kudos to Margaret and Brandon!
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Hi Sean, thank you so much for your feedback! Margaret and Brandon will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
I'll try to explain.
I'll try to explain. I've never seen such unprofessionalism anywhere, people are arrogant. I guess their business is going very badly and they're very nervous. I gave up buying because of the bad atmosphere and people.
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 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a used car
 - Did not make a purchase
 
Hi Zack, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (312) 888-2967 when you have a chance. Thank you, and we look forward to hearing from you.
From the moment I walked in Margaret introduced herself
From the moment I walked in Margaret introduced herself with a warm hug and assured me and my family would go home with a new car. I was able to take home the car I actually wanted with fair pricing. Alongside with the managers and front desk people they will make the whole experience stress free. As a women it’s a bit intimidating to buy a car on your own, not knowing if they would take advantage of you. Margaret and the whole team broke down the numbers for me and explained it to ensure I understood everything 100%. Thank you Margaret and Thank you Alex! Thank you to the whole Downers Grove Team!
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Hello Christia, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I don't write often bad reviews but this is completely
I don't write often bad reviews but this is completely different. I come to see 2016 Range Rover diesel and was completely shocked when I saw how many scratches was on the car. Newer mention on description of the car or previous conversation with dealership. It's crazy what kind of price they add 23000 and later reduced after when I told them to 21000 that car nobody will buy for that price even if you reduce to 5,000 . Never come back again.
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 - Overall experience 1.0
 
- Does not recommend this dealer
 - Shopped for a used car
 - Did not make a purchase
 
Hi Damir, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at (312) 888-2967 so we may assist you in moving forward towards a resolution.
Exceptional service at Napleton’s Aston Martin!
Exceptional service at Napleton’s Aston Martin! Margaret went above and beyond to make the car-buying process seamless and enjoyable. She was knowledgeable, patient, and never pushy, making us feel completely comfortable throughout. If you’re in the market for a vehicle, I highly recommend asking for Margaret!
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!
Excellent service.
Excellent service. Margaret was very responsive and knowledgeable. Financing was effortless and quick. They definitely understand their customers
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I had a great experience purchasing a car.
I had a great experience purchasing a car. This is my second time buying from napleton Aston Martin and it’s always a smooth experience!
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a used car
 
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
our Review • 15 Word Minimum Wonderful to work with!
our Review • 15 Word Minimum Wonderful to work with! Purchased a car from Taylor in August and she was incredioly knowledgeable with the Maserati brand. She continues to check in and referred her to a friend of mine to secure his next luxury vehicle 5 stars all around
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 - Overall experience 5.0
 
- Does recommend this dealer
 - Shopped for a new car
 
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
