Sterling McCall Hyundai

I am writing to express my displeasure after purchasing a new vehicle from Southwest Genesis/Sterling McCall Hyundai. I just purchased a new Genesis GV80... 3.5T Prestige for my wife, Brandy. This vehicle is the TENTH vehicle that we have purchased between us , my mother, and my wife’s parents from various Sterling McCall dealerships (Lexus and Buick, previously). I specifically asked for some form of discount for our loyalty to Sterling McCall and Group 1, specifically. I was denied any discount by the Sales Manager, Frank Galan, with him citing the fact that the vehicle was in such high demand that he could not accommodate my request. I completed the purchase because my wife wanted that vehicle in particular, however, that does not diminish the fact that as a loyal customer I feel that Sterling McCall and Group 1 have disrespected that loyalty by not offering anything specifically for that loyalty. I guess sometimes in life we can be loyal to our own detriment. The Sales Manager reiterated that he could have offered some relief had it been any other vehicle. To me, that is a moot point because if you can offer a discount on any other vehicle then it could have and should have been done for a customer whose family has purchased 9 vehicles from the brand. Our displeasure was further exacerbated when we voiced our frustration to the General Manager Tim Harless, who did not offer to intercede on our behalf and offer any recognition of us as repeat customers. After purchasing the vehicle, Hartless asked my wife how the purchase went, she replied "awful" twice. Each time Hartless nodded, smiled, and said glad to hear. Unfortunately, her voice fell on deaf ears as well. We arrived at 10:30 am and left at 3:30. I recall my wife requesting water a minimum of 3 times. Of Course, her requests were ignored. At this point, I can go on about my intent on not doing any further business with any of the Sterling McCall/Group 1 dealerships in the future, but that is not enough. I will also steer my friends and family elsewhere to purchase their vehicles in the future. It is beyond disappointing that after purchasing 10 vehicles your sales team disregarded the request of a loyal customer and that my loyalty was not worth a discount on a new vehicle, regardless of how popular the vehicle in-question was. I can only hope that you all treat other loyal customers better than this in the future and never again put profit of customer satisfaction, when the customer has been beyond loyal to your brand.

I prefer this dealership over the others I have been to. They always make sure all of my questions are answered. Their suggestions are always courteous,... and never pushy.

I found that leasing the Hyundai was as pain free a process as possible. The sales person, Krar, and I negotiated the deal over the phone. Krar was... a good as a salesman can be . A very positive experience.

Very professional and courteous service. Will continue to take my vehicle to this dealership in the future. Would also recommend my salesperson Daniel... if you are looking to purchase a new car.

Cedric did a great job as my service agent. He patiently answered all my questions. Although it was very busy he took the time to help me get my car. Thank... you Cedric.

Mr. William Crabtree was very helpful and kind. He explained the recommended services thoroughly. He also kept me updated on the status of my vehicle.

Even though we had an appointment, we had to wait 2 1/2 hours for an oil change and windshield wipers to be replaced. Maybe a short staff?

This is my go to dealership and I encountered great service for my oil change. Mr. Crabtree, my advisor, was great and respectable. He was able to get... me in and out.

In for an oil change. Friendly and thorough staff for both checkin a d check out. Plenty of room to relax while I was waiting.

These clowns accepted my offer and requested credit application so I sent it and within 3 hours they call and say they accepted a full price offer sorry.... Why did they waste my time and run my credit them? Avoid Charles and the sales manager. To be honest avoid this dealership.