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Mullinax Ford of Central Florida

(1,847 reviews)
Visit Mullinax Ford of Central Florida
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 647-6693 (888) 647-6693
Used (888) 647-6694 (888) 647-6694
Service (866) 692-0679 (866) 692-0679

Reviews

(1,847 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of Central Florida from DealerRater.

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Excellent Dealership

While the building is a little spartan, it houses a great number of really nice people. If we were alone for even a couple of minutes while working through our deal, other sales people stopped by to make sure we were okay and always offered water, coffee, etc. It was unlike most dealerships where you either are smothered or ignored. Process was a little bumpy but the salesman worked everything out and we have two really nice new cars. Mullinax came highly rated and we agree!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us your feedback. We are glad to hear our team provided a great buying experience for you!

My FORD Fusion

Real good dealer. I'm very much satisfied with the customer service and all the paperwork envolved to close the sale. I even got my registration on the spot and the insurance card as well. Really with the Fusion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Ford Fusion! We're glad we could make it a good experience and wish you many happy miles!

Great car, great deal!

They did a great job dealing with me being out of state during the transaction. Great quality car with options. Great price as well. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales and finance department are fantastic

The sales team was wonderful and really helped me find the exact truck I was looking for. Carlos went out of his way to find all the rebates he could and gave me a great deal. Pam and the finance department really made my experience pain free and easy. I'll never use another ford dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Outstanding Dealer

Clean, modern offices with a knowledge friendly sales staff. Straight answers for all questions without any "tricks" to spend money. Simple transaction-come in; tell them what you want; they tell you how much it will cost and how much you trade is worth. Simple straight answers which is very unusual in this area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mullinax Ford

The Apopka dealership is outstanding. They have great pricing and go out of their way to find rebates and deals for you. The customer service from their sales department to their service departments is outstanding. The owner was very nice and came to talk to us and was open and concerned about us and our experience at his dealership. This is the best deals hip that I have ever worked with and would recommend everyone start their car buying at this dealership before going anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The only dealer I'll purchase a Ford from

I like this dealer. The staff is competent and their "no hassle" sales approach is a welcome change from other dealers. I go out of my way to do business with Mullinax even though there is a much closer dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for taking the time to leave us a review. We hope you are enjoying your new vehicle!

NO HASSLE PRICING MEANS.... RIP OFF...

Disappointed. ... their "take it or leave it" price strategy is awful.. they price their vehicles on the high side but won't move on their price... they call it no hassle pricing.... then lowball my trade in.... and again won't move on the price.. ... zero negotiating..... they would expect to make over $5000 on my trade in while getting full retail on their vehicle..take it or leave it . .... crazy... so I left it... .. walked away over a $2000 difference on a $40,0000 deal.. their no budge policy is "no hassle" for them.. but was a giant hassle for me... find yourself a dealer that will work a deal with you.. these folks prey on the uninformed. For the record... I got a great deal on a new truck at Airport Dodge...

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Tony, We try to take the headache of negotiating out of buying a vehicle by giving the best price up front. The Kelley Blue Book price of the truck is $44,205, our sale price was $43,000 and we have no dealer fee. We also offered on the high end of the KBB value for your trade. We’re sorry these values did not please you and the truck has been sold. We are glad you were able to find a vehicle that fit your needs.

Delighted with Mullinax

I wanted to test drive a Fusion and the new 2017 Escape because I was finally ready to trade in my 2003 low mileage Taurus SEL. Randy McDonald made this easy for me. I drove the 2016 Fusion but once I drove the new Escape Titanium, I was hooked. We made arrangements to come back the next afternoon to deliver my trade-in and take possession of my new Escape. I filled out the paperwork and was on my way; pleased with the service and the pricing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new 2017 Ford Escape! Thanks for the kind review, we look forward to working with you in the future!

Mullinax Ford Apopka is the absolute best

I went in looking to price new cars and I walked out with 2016 Focus for way under what I was expecting to pay. The process was very simple and took almost no time at all. There was no haggling because they gave me such a great deal. If you need a car, go to Mullinax and you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review! We truly appreciate it and hope you are loving your 2016 Ford Focus!