Reviews
Excellent Customer Service
We recently leased a 2014 Escape from Mullinax Ford. The salesman was excellent and extremely knowledgable and answered every question we had. Probably the best car buying experience we have had since our last purchase also at Mullinax Ford.....we will be returning in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle. Glad you had a great experience at Mullinax Ford we strive to always make the buying process simple and stress free for our customers. We look forward to helping you with all your future vehicle needs.
Very Easy Buying Experience
From first contact (Cars.com inquiry) to seeing me off in my new C-Max, one person, Kathleen Lisa, took care of absolutely everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. Kathleen is a great example of how we do business at Mullinax Ford. Glad we could get you into a vehicle that fits your needs. Enjoy your vehicle!
Excellent customer service!
The salesmen were great loved how they kept in touch and, they I had an overall wonderful customer experience!Thanks Mullinax keep up the outstanding work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Up Front Pricing and a simple and purchasing experience is what we strive for at Mullinax Ford! Thanks for sharing your great experience.
Can't go Wrong with Mullinax!
My wife and I recently bought a new Ford Edge from Mullinax Apopka with Darrel Davis, who was fantastic to listening to all of our needs. I was a little skeptical when he told me to ?shop around, you won?t be disappointed.? After all, I had heard that before. He was right. After talking to some 4 or 5 dealerships, nobody could come close to the Up-Front Price, the service and the trade-in value I received. Even better, Mullinax is close to home. I must say, I had one issue with the car that was discovered during the purchase. They made it right through-and-through. Mullinax is a fantastic dealership. Ask for Darrell.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
No Dealer Fees and Up Front Pricing is how we do business at Mullinax Ford. Thank you for sharing your experience.
GOING ABOVE AND BEYOND
Mullinax - Apopka has a very friendly staff and make you feel as comfortable as possible during the whole car buying experience. They went above and beyond to find the features I was looking for in a Fusion and ended up having one transported from one of their other locations which arrive the next day. I?ve bought my share of cars throughout the years and find the Up Front Pricing dealers my #1 choice. My only criticism is I wish the paperwork process would go a little faster. Overall I would highly recommend Mullinax Ford of Apopka to buy your next vehicle.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave us a review and share your Mullinax Ford experience, we strive to always make the buying process simple and stress free for our customers.Thank you for your input regarding the paperwork process. We are always looking for ways to improve our vehicle purchasing experience. The best type of compliment is when our customers recommend us to their friends and family, we truly appreciate it. Look forward to helping you with all your future vehicle needs.
Great sales team, not so great service department.
I had a pleasant buying experience at Mullinax. The sales associate, Erik, was helpful and laid back. No high pressure sales. My only complaint would be to the service department. We had to take our brand new car in to have one of the doors adjusted and it took over a week to get an appointment. Then, when we picked the car up the problem was fixed but the outside of the car was very dirty. My experience in the past with other dealerships has been that when you drop off a new car (or any car) for a service they return it to you freshly washed and vacuumed, not much dirtier than when you left it. My biggest issue with this was that I would not even be able to tell if the repaired door was scratched during the repair until after I took it to be washed. Pretty disappointing.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Monica, We are pleased that you had a pleasant buying experience and have looked into the issue regarding service. The repair that was done to your car doors was performed by a subcontractor since we do not have a body shop. We will most definitely share your comments with them. It would be our pleasure to be able to wash all of our customer's cars, but at this time we do not have that service at our facility. I am hoping that will change in the near future. Susan Padro Service Manager
hasle free sales process
This is the second vehicle I have purchased from Mullinax in the last two years. I really like their up front pricing policy and the helpfulness of the sales team. They doi not use any pressure tactics and make the experience stress free and easy. They have a wide selection to choose from and point out the specials, features and best options without being asked. I found them great to deal with and they have a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
At Mullinax Ford we always treat each customer as we would a friend or family member. No pressure, only a simple easy buying process. Glad we could help and thank you for sharing your great experience.
Excellent response
Russ was superior in everything we requested for him to respond for our company needs. We had certain features that were required and he was able to locate the vehicle in which we were looking for in a very timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No Dealer Fees and Up Front Pricing is how we do business at Mullinax Ford. Thank you for sharing your experience.
LOVE MY NEW VEHICLE
This was not my first vehicle purchase but it was my first Ford vehicle purchase. What an experience. Never believed buying a new car could be an enjoyable experience. Was pleasantly surprised after working with this dealership. Everyone was fantastic to work with and I love my new car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
At Mullinax Ford we always treat each customer as we would a friend or family member. Glad we could help and thank you for sharing your great experience.
Consultant
Had a great experience buying my first car at Mullinax. Everyone was very helpful and friendly. Definitely feel like I was taken care of, and received the exact car I wanted. Have had three separate follow ups to ensure I'm enjoying my purchase. I would recommend anyone looking for a new car to stop by this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle. Glad you had a great experience at Mullinax Ford we strive to always make the buying process simple and stress free for our customers. We look forward to helping you with all your future vehicle needs.