Reviews
Ford explorer
Sales Representative was excellent, if it hadn't been for a computer glitch it would have been faster
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 ford pickup
excellent dealership, no pressure . very courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Former Ford owner
Bought new Ford Escape. No negotiating over price made it very easy. Dennis did a great job, Personable and professional. Would buy again from Mullenax.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service...no dealer fee!!
I can honestly say this is the 1st time in purchasing a vehicle over the last 40 years that it was pleasant, no stress no hassle. They offered us exactly what was wanted for our trade and we knew the exact price of our new F150. No surprises. Austin was our sales guy and he was no pressure, honest, friendly and knowledgeable!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bryan from Daphne, AL
Knew what truck I wanted when I contacted Mullinax. Made a deal the next day and the truck arrived on time, Mullinax picked it up from another dealership. No problem with the purchase but I had a big problem with the Customer Service. Asked about getting a spare key for valet use (a regular without the remote). I was told that it would be $18/each. I ordered two. When they arrived, they were labeled glove box key. They would not start the truck. The salesman said that he would get it corrected. I was then told that I couldn't get a valet key. I ended up having to threaten to file a claim in small claims court to get my money refunded. I would not recommend Mullinax to a friend. Customer service is more important than the initial purchase. This was a small incident. I wouldn't want to take a chance on getting service when something big happens.
- Customer service 1.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Bryan, I apologize we did not get you concern taken care of in a more timely manner. It sounds like there was a breakdown in communication on our end. I asked my management team here in Mobile if anyone was familiar with your situation and they were not. I do want to make sure we got everything taken car of for you and we delivered on what we promised. Please reach out to me directly if you need any assistance or I can do anything to correct the situation. Thank you again for your business and I apologize about the confusion over the extra key. Keith Parrett, General Manager 251-344-4000 kparrett@mullinaxford.com
Amazing dealership aiming to please.
The staff worked tirelessly with me in finding the vehicle I wanted. Once found each and every rebate was applied. The value of my trade in was spot on. No games played.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Made it pleasant
My wife and I had to look for a new car after an accident and Dale made the experience a pleasant surprise. We bought an Edge and we've been very pleased with it. We heartedly recommend Mullinax.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful Customer Service
No dealership fees which we couldn't find anywhere else. My first car purchase and was pleased with the excellent customer service. Overall a great buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
new Taurus purchase
Bought a new car -Gave me financing options to save money ! Salesman Frankie was great .Only issue was financing and paperwork was slow but it was a SAT. This is second car purchased there . Sure will buy a third- great prices
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Slow buying process
I knew the car I wanted prior to coming in. We test drove it and made a deal to come back the following day to purchase. Despite me already working with my bank on the financing it still took three hours to complete purchase due to lack of staff that is actually able to complete the purchase. Additionally I had requested the mullinax sticker and plate be removed from my vehicle and they said they would do that but it was not completed.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Aaron, I'm sorry that we were not able to complete your buying process more quickly. We understand the value of our customers' time and do our best to get them in and out quickly. As for your Mullinax sticker and plate, I'd like to take care of this for you ASAP if it has not been done already. I apologize for the delay but I will be calling you for an update and to assist if need be. Thank you, Esteban Ramirez, Sales Manager, eramirez@mullinaxford.com, 407-889-7600