Parks Toyota of Deland

If you’re looking for a dealership with integrity and fairness, please AVOID Parks Toyota of DeLand at all costs! We share our unfortunate story... to reveal the true face of this dealership. We purchased a 2014 Toyota Camry XLE hybrid from Parks Toyota of DeLand on 5/28/2018 with full payment. The salesman, Mr. Derek Jenkins, showed us a clean Carfax sheet. However, we found out a major defect the next day—the front driver door was repainted with a mismatched color. We contacted the dealership immediately. The general sales manager, Mr. Chad Pickles, in an unpleasant way, said we bought the car, and we own it. He gave us two options: either to take it as is or come to exchange a different car. He said our best option is to exchange a brand new car because used cars will always have defects. Before the purchase was made, Mr. Derek Jenkins showed us a sheet that marked a few minor body defects on this car; but did not mention anything about the door. When he showed us the car, he had all four doors wide open before we approached the car. He explained that he opened all doors so we can see the insides. On Memory day, the weather was cloudy and rainy. We saw the car at around 7-8pm. The mismatched color on the door was hard to detect especially with the doors being wide open. We are female physicians that are not sophisticated with motor vehicles. We gave our trust to Mr. Jenkins. However, the next day under sunlight, the mismatched color was so obvious that even Ray Charles could see. It is hard to imagine professionals at the dealership had no knowledge of it. We took this car to a body shop of Bev Toyota on 5/30/18, without saying anything, we asked the person who gave estimates what was wrong with this car, he immediately said the front driver door had been repainted, and the color didn’t not match. There were also misalignments under the door, which indicated an accident might have occurred to this car. Also, the keyless entry on this door is not functional. This car is purchased for a beautiful young lady. She felt so disappointed when discovering the color mismatch that she does not feel comfortable driving this car as is. We searched very hard to avoid cars with accidents. We were not planning to purchase a brand new car. We also don’t feel comfortable to exchange a different car from the same dealership who presented us a vehicle with a major undisclosed defect. We tried to reach the general manager, Mr. Louis Hernandez, on 5/30/18. We made a total of 7-8 calls to the dealer and left several messages to the front desk person who refused to connect the phone to his voicemails. Nobody called us back during business hour. I had placed a call after hour to leave a message on his voicemail without being blocked by the front desk. I also sent him an email. The next morning, Mr. Hernandez called back. Surprisingly, instead of acknowledging this fact, he insisted on having sold us a car that has a clean Carfax, denied any wrongdoings from their dealership. He stated that the people at dealership are not trained with car painting. Another thing to note, on the Carfax we saw, the odometer of this car is listed as about 18,000 miles, at time of our purchase the mileage is over 23,000. We asked to speak to the owner; he claimed that he is the owner, which we don’t believe it’s true. He said there is no cooling off period. Once we drove the car out of their lot, we own the car. We told him we can’t accept the condition of this car and would place a hold on payment but remain open to discuss the solution. He threatened to prosecute us as theft. Jesus! What a dealership! What leadership at this dealership!

One of the best buying experience I ever had. The entire team work well together and you will have the best price in central Florida for sure. No hidden... agenda and no games. Bruce Hrabia, Bushoy Rezek and Jason, you are the best and thank you. Roy

We had an excellent buying experience. Our salesman, Tom Scheffer, was pleasant, professional, patient and very knowledgeable . The buying experience was... low-pressure and as enjoyable as any car-buying experience we have ever had. Although we have rated the facilities as fair, we need to point out that the dealership was moving to a newly-constructed facility the week of our purchase. The new facility is first class and state-of-the-art. We highly recommend Parks Toyota of Deland.

As a healthcare professional for many years, I am delighted to recommend any colleagues to consider Parks Toyota when looking to purchase an automobile.... Chad Pickles (General Sales Manager) will do everything in his powers to make sure you are 100% satisfied. He went above and beyond for me and I know he will do the same for you. P.K. New Smyrna Beach, FL.

The sales Rep. was very determined to sell the vehicle for the price the customer wanted.

Bruce Hrabia was our salesman. Couldn't be better. Bishoy was also very helpful to us. My wife and I are both 75 years old and both of these men could... not have been more helpful. They made the buying experience very comfortable and gave the feeling that they sincerely wanted to help us in the buying experience. They answered every question we had and were very patient with us. God bless both of them.

Thank you so much Scott for having patience answering all my concerns. You were the best. Got a great deal and I love my new truck!! Thanks again.

My partner bought a truck and I took it in for service ! I met up with our sales representative Derek Jinkens and he showed me the new C-HR and I ended... up buying it! There team worked with me, because I was there with my partners truck! And I am now a proud owner of my new car! So , thank you guys !! We both love our vehicles!

Derek Jenkins, Traci Pickles Lou Hernandez & John Defalco are all definite assets to this company! They are so professional, courteous & knowledgeable... which is why my family & I always keep coming back! They make me have the best experience in buying/leasing a car here! So pleasurable!

Service staff very knowledgeable and friendly. John Defalco always takes care of my vehicles service needs. Excellent job.