Parks Toyota of Deland

**DECEPTIVE: THEY WILL ADD $3K ONTO YOUR FINAL PRICE LAST MINUTE. I spent most of the day at this Toyota dealership, ready to buy a 2022 Honda Civic they told me was $25,000 out the door. I took it to a mechanic to have it checked out and everything-- I was ready to BUY IT. Suddenly, a $3,000 “package” was added on that I never agreed to-- which is just Rain-x on your windows and AAA, which I already have. The salesperson mentioned earlier it was “built in” — so anyone with a brain would think it's already included in the price, NOT TO BE ADDED LATER. When I pushed back, the manager blamed a “website glitch” and told me the real price was $28,000+, presenting me with the "correct pricing" which was the "extra feature" checked off. I kept telling him I didn't want it. He pretty much said too bad. When I pointed out I could get a 2024 model for that price, he told me to “go for it” and walked away. I walked out. I had noticed the car had been sitting on the lot for 4 months and I even questioned it— now I know why. Be honest about your pricing, maybe then you'd have more sales. Completely unprofessional and deceptive. Don’t waste your time like I did, go to another dealership that doesn't have hidden exuberant fees.

BEWARE THE SERVICE DEPARTMENT ARE SCAMMERS. DISHONEST. DON'T TAKE YOUR VEHICLE HERE FOR SERVICE.

I recently bought a beautiful RAV4 xle. I am enjoying everything about it. Racquel Kerr was my excellent sales agent. She has a very warm and comforting personality. She knows every nook and cranny and detail about Park Toyota vehicles. She explained every part of my car in detailed and simple terms. The night before I picked my RAV4 up, I was so nervous because of driving a car unfamiliar to me. Because Racquel is so conscientious, she completely erased all my fears. Thanks to Racquel’s excellent work habits, I drove out of the lot feeling like I had always been driving my Toyota RAV4 xle. Thank you Racquel for being there for me. Racquel, I also thank you, D.J Culley, Francisco Caraballo, David Carey, Amber McKendree for making my dreams come true and my life so simple. Take care.

Very poor experience with Parks Toyota of Deland. There was little to no transparency as far as the breakdown of the cost of the vehicle. There was obvious and confirmed false pricing on the website. The manager said that yes that’s just the advertised price to get you through the door.. When I asked for a breakdown of the fees, other than taxes and DMV fees. They didn’t want to honestly and accurately break down the costs. And there was actually a forced dealer option called Parks plus. Most of the services provided for $250 per service can easily be done by yourself by purchasing products at any auto parts store. Most of which were redundant from the previous sale of the vehicle because I was buying a used vehicle.. There was also damage on the Carfax When questioned about it I was told it was minor and it was $250 Worth of damage. When I asked him to show me On Carfax, where it says that minor damage is valued at $250 he could not. I felt like the whole situation was very dishonest.. And from other reviews that I’ve read, that’s what other people’s opinions were as well.. I had a preapproval amount from my bank. For market value on a 2020 Tacoma SR5 with the miles. Not including damage. Also informed them that I’m a disabled veteran and the manager said well I’m gonna need proof of-that . I gave him my VA ID Card. But he still had to verify. I hope this review makes it to people who will read it. And it will make a difference. Whether that be a person looking to purchase a vehicle or Parks Themselves.

Called three different times and even live chat once. Never received a call from the dealer about the vehicle I was interested. I can’t tell you how frustrating this is when you were leaning towards d this dealership to purchase a vehicle from. I will just go to Mullinax of Apopka as my runner up.

ut it in points: I purchased the vehicle with a listed price of $16,000. However, upon contacting your establishment, I was appalled to receive an offer of $14,000 with a down payment of $6,000 spanning a 60-month period. To compound the issue, your initial promise to send a driver to pick me up due to my residence in Wildwood, an hour away from Deland, was reneged on the day of the deal. I was instructed to use Uber at my own expense, despite the blatant inconvenience. Upon my arrival, I was greeted with a nightmarish turn of events. The initially stated price had suddenly surged to $16,999 over a 72-month period. Adding insult to injury, I was informed that I had no choice but to purchase the Parks Plus service for an exorbitant $3,000, under the threat that the sale would not proceed otherwise. Your financial representative, Scott Levitt, engaged in outright deception by clandestinely concealing the actual car price while I was signing the papers. To make matters worse, he ruthlessly pressured me into buying a $2,000 warranty, threatening to cancel the deal if I dared to refuse. After enduring over three excruciating hours of waiting, I finally took possession of the car. The dealership representative, in a charade of reassurance, insisted that the vehicle had undergone a full-service, including Parks Plus services such as deep cleaning, sanitizing, and wheel alignment. Much to my dismay, reality struck when, after taking my kids to church at night, they began exhibiting allergy symptoms due to the presence of dog/cat hair in the supposedly sanitized car. The next morning, I inspected the vehicle only to discover that it was riddled with dog/car hair, never having been vacuumed, cleaned, or sanitized, despite having already paid an outrageous $3,000 for these services. Their audacious response was that the services were indeed completed, and I was obliged to pay or face the threat of not obtaining the car. As if this ordeal wasn't enough, the situation worsened when driving the car at speeds exceeding 70 M/H revealed severe shaking issues, indicating a blatant failure in the alleged wheel alignment – a service that was guaranteed as done but with no proof of completion. My attempt to seek resolution the next day was met with sheer indifference from your representative, who callously claimed an inability to do anything. I was callously instructed to bring the car back, disregarding the impracticality of driving an hour for an argument. When I proposed fixing the numbers and sending them for my approval, the response was a resounding refusal. The only directive given was for me to drive back to the dealership, beg for a refund based on their policy, and face the reality that I had been scammed and deceived by Scott Levitt.

Salesman was very decent, as far as the rest, I would not recommend it to my worst enemy, sales manager, and finance manager, very deceptive, Bait and Switch, Exploitation of a senior citizen, quick at taking money, not sure about giving it back they don’t want to, money should be refunded immediately when a deal is struck, and then changed at the last minute very Deceptive business practices,

Bought a lightly used 2023 Camry Hybrid. Juan (salesman), Scott (finance), and the rest of the staff were professional, courteous and a pleasure to work with. Overall, with my trade in, I believe the overall transaction was fair and reasonable price wise.

Hello Andrea and Jason was great I loved there customer service it was amazing I would recommend them to a customer they where really patient and they answered all questions so you understand. If I have to do it all over again I would really want to deal with them.

Terrible dealer tried stuffing $3,000 dollar add on and if you don’t get it they won’t sell you the car also Manager very rude and delay