Volkswagen Pasadena

Had a great experience leasing a new Tiguan from Volkswagen Pasadena yesterday! Everyone at the dealership was very friendly and helpful. They took the... time to explain every step of the leasing process and provided a very thorough review of the car and it's features before I left. I would recommend this dealership to anyone looking for a 5 star car buying experience!

Drop off my car for the 60,000-mile service before 9:00 am, Clair provided excellent customer service. They took the car in a little before 1:00 pm (which... I understand because I didn’t have an appointment). At 1:38, I received a text stating that my car was in line to get washed and informing me about 3 recommendations for my car that need to be taken care in about 2,000 miles. ($1,759) I had done my research of what a 60,000-mile service consists, and I was not certain that the required services could have been completed in less than an hour. The manager understood my concern but paying almost $600.00 for less than an hour of work makes no sense. Labor Amount $402.50. I have been trusting them all these years, but now I really hope my car is safe. Recommendations: Wiper Blades: $58.00 Accessory Belt $207.00 Oil Leak from Brake Vacuum Pump: $874.00 Rear Shocks $620.00 Sil

My husband and I have been looking to trade in our Jetta with a year left on our lease. Paul was able to get us out of our Jetta and into a new 2018 Tiguan... with zero hassle.

I was really happy with the service. Norman kept me updated the whole time and gave me the coupon that saved 15%. Now I feel a lot safer because I know... my car is in excellent condition.

Came in to service my Mk6 GTI, quality of service is great. They always take the extra step to make sure everything else on you vehicle is in top shape.... Norman Harrold was a great help had pictures sent to me, keeps me posted with updates and great communication. Greatly appreciate it!

for that reason. Norm set up appointment for me that meet my schedule,when I went he has a loaner car ready and the drop off process took less than 5 minuets.... Norm kept me informed throughout the process and the car was ready in 3 hours. Arcadia

Clair and the rest of the service team made my time of service for my Golf quick and efficient, working around my schedule perfectly. Thanks guys! An example... all dealerships should follow!

I have an older Jetta and like any older car time takes a toll and repairs are inevitable. But thanks to the great work at VW Pasadena any downtime is... short and they keep me on the road. Clair my sevice rep, has been awesome! She stays in touch throughout the repair process and always keeps me updated and gives clear explanations that even I understand. All of which helps alleviate the stress of dealing with car troubles.

If you go to get your car serviced make sure you ask for Clair ! She is the Best! There are other dealers but none have service Rep like Clair! She... knows how pickie I am she tells me what I need to do .

Coming to the Volkswagon Pasadena dealership is always a joy and a good experience. The charges are reasonable, and the waiting time is minimal. But if... you DO have to wait long, at least there is a pleasant atmosphere with a comfortable waiting room, big screen TV, and eating and drinking amenities. And if you choose to wait outside, you are surrounded by palm trees and a nice patio. The service technicians are always pleasant too. This time, Norman assisted me; he was very thorough and communicative. I've already recommended this place to others, and will continue to do so!