Reviews
the lease on my vehicle was ending so i stoped by de
the lease on my vehicle was ending so i stoped by de dealership to see some of the lease specials. Oscar was able to find a new 2024 Tiguan R-line and worked a deal with our dessire payment...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Volkswagen of Sanford and we hope to see you again!
just tradded my 2022 Gti for a 2024 Golf R.
just tradded my 2022 Gti for a 2024 Golf R. Oscar and jonathan were able to work a deal . the procces was quick and easy ...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate you choosing Napleton's Volkswagen of Sanford! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Avoid at All Costs If I could give this dealership
Avoid at All Costs If I could give this dealership zero stars, I would. We drove over an hour multiple times, first to see and test drive and then to sign paperwork, for a car we were assured was ours, only to be met with complete incompetence and outright dishonesty. After signing, we were told that we could fund the downpayment in the morning since it was late at night by the time everything was said and done. We also weren't able to see the vehicle as they claimed it was in service for a pre-sale inspection. The next morning, we attempted multiple times to contact the dealership to fund the down payment, but they completely ignored our dozens of calls, texts, and messages left with reception. Despite our efforts to finalize the deal, we finally received a call two days later that the car was in transit to Chicago - they sold the car out from under us. This dealership wasted our time, misled us, and showed zero integrity. If you value your time and money, go anywhere else. If you must go here, I would avoid Berkay Kalkan (Sales), Jonathan Melendez, Muhammad, and Omar (Management).
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you are willing to give us another chance, please contact us at (407) 365-9005 so we can understand your situation better in order to try and turn your experience around. Thank you, Napleton's Volkswagen of Sanford
Excellent service, Customer service made me feel at home.
Excellent service, Customer service made me feel at home. Definitely recommend. Never thought I would love in a Volkswagen until I got to Sanford! They got some options!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Veloz, thanks for your great review and giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
I had an incredible experience at this dealership.
I had an incredible experience at this dealership. Oscar was my salesperson and assisted me with a new lease on a 2024 Tiguan. Jonathan the sales manager put the deal together, and Denis the general manager congratulated me on my purchase. Brando in finance made all of the paperwork a seamless process. These guys are like family. I felt like I’ve known them my entire life. The reviews speak for themselves. Do not hesitate to take your business to Napleton’s VW of Sanford, you won’t be disappointed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Volkswagen of Sanford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
looking for a mid size suv we came across a Volkswagen
looking for a mid size suv we came across a Volkswagen Tiguan . Oscar was able to work an easy deal with his manager Jonathan. thanks for all the help..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Dustin, we're glad to hear you found our staff to be so informative and helpful. Please let us know if there is anything else we can do for you; we are more than happy to help!
Fast and easy .
Fast and easy . oscar was able to find a perfect vehicle for our needs. thanks for the follorw up and your guys help..
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we're glad to hear our staff took such great care of you, Mike! We hope we can continue to be of service to you down the road!
Just found my perfect vehicle.
Just found my perfect vehicle. Came to Napleton Volkswagen of Sanford and was able to find the perfect s.u.v We worked with Oscar and the process was very Easy...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Ivy. Thank you and we hope to see you again!
Omar is professional, courtesy and very knowledgeable, I
Omar is professional, courtesy and very knowledgeable, I would definitely buy another vehicle from him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible experience.
Terrible experience. Like many used car dealerships, it was a total “BAIT AND SWITCH “. I wouldn’t recommend them and I wouldn’t buy a lug nut from them even if it was free.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (407) 365-9005. We look forward to hearing from you.