Sun State Ford

If I could give them a negative rating, I would do so. TERRIBLE CUSTOMER SERVICE on a warranteed item. I called TEN TIMES at least with NO CALL BACKS because they didn't want to do the work~! I spoke initially with Crystal, left THREE messages for her (never called me back), then left TWO messages for Robert, the service manager, and TWO messages for Linda the dealership manager. I finally got through to Crystal once again and she complained because this was the first chance she'd had to sit down (because I asked why she hadn't called back). She then put me on hold and NEVER came back. After 15 minutes, I hung up. I never got angry, I wasn't rude, and this is simply the worst experience I've ever had with a Ford dealership.

It’s 5:20 PM. I’m limping home from an absolutely brutal day at work, mentally done with humanity, when I pull up to a traffic light and hear it. Clack. Clack. Claaack. That sound where your soul leaves your body. I look down along the driver’s side and—of course—there it is. A nail in my tire. Pressure dropping. Dashboard lighting up like a Christmas tree. I’m sweating. I’m spiraling. I have absolutely no idea what to do, so I do what any modern adult does in a crisis: I Google the closest Ford service center. I roll into Sun State Ford at 5:45 PM. They close in 15 minutes. I walk in looking like a man who’s been personally betrayed by the universe. Robert and Maurice take one look at me—frazzled, stressed, clearly not okay—and instead of hitting me with the “we’re closing” speech, they look at each other like, yeah… we got this guy. Like two old buddies who don’t even need to talk about it, they pull my car into service for a last-minute hail-Mary repair. Now here’s where I’m really panicking. I’m already bracing myself for the price of a brand-new tire. I’m doing mental math. I’m bargaining with God. Robert and Maurice come back and go, “Nah, we’ll just patch it.” That’s it. No upsell. No hustle. No nonsense. They could’ve easily taken me for a ride—but they didn’t. Fair. Honest. Friendly. Not a single ounce of scummy behavior. Just two real dudes doing right by someone who clearly needed a win that day. In an economy where it feels like everyone is out for a buck, these guys were solid. The kind of guys you’d want in your corner. The boys that got your back when the day’s already kicked you enough. So do yourself a favor. If you ever find yourself hearing that dreaded clack clack clack and need someone you can actually trust, go talk to my guys Robert and Maurice over at Sun State Ford. They’ll treat you right—and honestly, you deserve that kind of energy.

Took my Ford in for service and it has been a month and the car is not repaired yet. Every time I call, I get the run around and no clear communication of what is going on. The service dept associate is not helpful at all, this guy shows that he could care less about anything. Avoid bringing your vehicle here.

I scheduled a mobile mechanic to install a new battery in my 2020 Mustang Ecoboost as it died in my driveway and I am somewhat gimpy. I scheduled the appointment online with ease, and was able to confirm and get an initial quote from Catherine, who was very helpful. On the day of the service, I received a call from Don Raymond, the mobile service manager, who quoted me less than the initial quoted price for the battery and installation, which was a pleasant surprise. Caleb the mobile technician/ mechanic came to my house and replaced the old battery in no time! He was very courteous, knowledgeable, and patient with my questions! The whole process was smooth and so convenient at a reasonable price. The battery comes with a 36 month warranty. I will continue to use Sun State Ford’s mobile services when I can in the future.

I met with Amanda in the body shop and she put together a competitive quote and was easy to work with and followed up very well. The work was finished ahead of time and looks great. Giving 4 stars only because when I went in to pay and Amanda wasn’t there, the body shop tried to increase the cost by roughly 20% saying more work was needed than anticipated. I mentioned that I worked with Amanda and communicated while my car was there and that all was correct on my original quote. The body shop did honor the original quote from Amanda so I am happy.

As a girl I’m always afraid to go into a car dealership but I had to go to get some info to repair my car. I went into the Parts Department today and talked to Dave and told me everything I wanted to know and more importantly he listened to me and told me to bring the car there and let the Service Department diagnose exactly what is wrong with it. Yes I know I have to pay for that he told me but they guarantee their work and they won’t just throw expensive parts at it until the car is fixed. And that would save me a lot of wasted money. He also told me if I had any questions in the future to please call him. I now feel better and not afraid anymore. Thanks Dave! Maria

This was the best Deal I’ve gotten as I went to 4 Different Ford Stores and ran into Larry Alton what a salesman here. I will recommend all my family friends and even strangers this will go down as the best ever. Thanks Sunstate Ford you did it right

Today, I visited the Sun State Collision Center with a detached back-up sensor. With no appointment, I expected a complex evaluation and a need to return for the actual repair at a later date. Surprise! A very courteous manager introduced me to a very courteous tech who took my keys for an on the spot repair! All done in about an hour. This is simply the best customer service I have experienced in years! Well Done and thanks!

Paid $600 to fix my right mirror and the work was incomplete. Said they would finish fixing it after the parts came in. Evidently the parts will never come in. Maurice would not return my call to explain anything. I call and “they will call you back”. Never happened. Save yourself the headache. Go to Clermont. These people suck. I even complained to the Manager of the Service Department. Never would call me back. Pathetic rip off artists. My truck is now being fixed by Ford of Clermont

This was the easiest car-buying experience I have ever had! Rafiu was amazing! I was able to communicate with Rafiu beforehand to iron out many details before I made the hour and a half drive to make the actual purchase which saved a lot of time when I got to the dealership.