Sun State Ford

My experience with Sun State Ford is difficult to rate because the sales experience was excellent, but what happened afterward significantly affected my confidence in the dealership. Ironically, I never intended to purchase a vehicle there. My daughter and I were considering a Ford Fusion Hybrid at the dealership across the street. I stopped at Sun State specifically to ask whether their service department could perform a pre-purchase inspection on that vehicle. That's when I met Miguel. Miguel was fantastic—personable, straightforward, efficient, and never pushy. I gave him my budget, and he showed me a 2018 Ford Edge that I fell in love with. Before purchasing, I pointed out a small dent and some rubber/felt hanging down and requested the missing owner's manual and keypad code. I was told these items would be addressed. I appreciated Sun State's reasonable pricing and lack of excessive dealer fees. Financing went smoothly, and because I trusted the dealership, I purchased their highest-level extended warranty. Carlos in Accessories was also excellent—personable, helpful, and professional. Unfortunately, shortly after taking the Edge home, I noticed the steering felt strange, the turn signals weren't operating correctly after turns, and the collision sensor warning would randomly activate. I returned the vehicle almost immediately. Sun State offered a 14-day return period, yet I physically had the Edge for only about three days before it went back for service. After nearly a week without an update, I called and spoke with Mo in Service. According to what Mo told me, he had driven the Edge BEFORE it was sold to me, was aware of the steering issue, had documented it, and believed it should have gone to service before being sold. That completely changed my perception of the purchase. The irony is incredible: I walked into Sun State Ford specifically because I wanted them to inspect another dealer's vehicle so I wouldn't unknowingly purchase a car with mechanical problems—only to purchase a vehicle from Sun State that I was subsequently told had an issue identified before it was sold. To Sun State's credit, they ultimately repaired the steering problem, waived the $100 warranty deductible, and provided a 2026 Explorer loaner. However, when I asked about the small dent discussed before purchase, I was told it would cost approximately $500 because I didn't have the promise to repair it in writing. I also purchased an approximately $600 ceramic coating package. Unfortunately, parts of the application appeared rushed or incomplete. Finally, I dropped my Edge off with a FULL tank of gas. It was returned with only 26 miles until empty. I understand road-testing a steering repair, but returning the vehicle nearly empty without explanation was disappointing. Miguel was exceptional, and I would work with him again in a heartbeat. Carlos also provided excellent service, and I appreciate that the mechanical problem was ultimately repaired. Would I purchase another Ford? Absolutely. Would I work with Miguel again? Absolutely. Would I purchase another vehicle from Sun State Ford? I'm genuinely not sure. My advice: Get any used vehicle inspected, and get every promise in writing. Sun State Ford did an excellent job selling me a vehicle. I just wish the experience after the sale had inspired the same confidence.

Took my Ford in for service and it has been a month and the car is not repaired yet. Every time I call, I get the run around and no clear communication of what is going on. The service dept associate is not helpful at all, this guy shows that he could care less about anything. Avoid bringing your vehicle here.

Today, I visited the Sun State Collision Center with a detached back-up sensor. With no appointment, I expected a complex evaluation and a need to return for the actual repair at a later date. Surprise! A very courteous manager introduced me to a very courteous tech who took my keys for an on the spot repair! All done in about an hour. This is simply the best customer service I have experienced in years! Well Done and thanks!

Paid $600 to fix my right mirror and the work was incomplete. Said they would finish fixing it after the parts came in. Evidently the parts will never come in. Maurice would not return my call to explain anything. I call and “they will call you back”. Never happened. Save yourself the headache. Go to Clermont. These people suck. I even complained to the Manager of the Service Department. Never would call me back. Pathetic rip off artists. My truck is now being fixed by Ford of Clermont

Horrible experience. James the service attendant had very poor customer service skills. He gave very little communication and follow up about my vehicle if I didn't ask. Sometimes not responding to my texts about my vehicle at all.....Not the mention being unprofessional by hitting on me. My vehicle don't even sound the same when I drive it and the prices are a ridiculous. I had to take my vehicle another mechanic the same day I left the dealer to fix another issue that came up while they were fixing the first issue. When ask how much it was cost to fix the 2nd issue I never got an answer so I took my business somewhere else.

Don the service rep has performed way above my expectations . This is the second time he has delivered on repairs and warranty issues 5star employee thanks Don

Recall 2022 Ford Maverick Lariat for taillights and oil change. In an out a little over an hour. Faster than promised.

Courteous professionals in service dept. Greet you as soon as you show up, take car keys and get paperwork done. Give a time estimate for completion of svcs and deliver close to est.

We have been taking our cars for service and repairs tto Sunstate Ford since 2005. Service center personnel are always courteous and knowledgeable. We always try to go to Stacy, she is the best. Always great and attentive service. We are 12 miles from Sunstate Ford and 12 miles from Claremont Ford. We choose Sunstate because of Stacy.

Don Raymond was my service rep. He is a genuine good guy and a class act all the way. He saw to it that my truck was serviced per my request and got me out of there in no time.