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I did not have an appt. Got me in fast. Did an diagnostic and fixed the problem. They got me back on schedule, knowing I had a meeting to attend.
Don Service. Section "desk" was Professional Courteous Timely and my car was taking care of great and outstanding on the time service completed on my car.
Typically I stay away from dealerships from my experiences of years gone by of them finding issues that were not there or other reasons to separate your... money from your wallet. I found Sun State Ford because I had minor warranty issues on my '16 Explorer and needed to take it to the dealer. I was kinda surprised at their integrity, efficiency and speed of service. No extra charges they just fixed the issue, but still skeptical. Then I found that they had less the cost pricing for a simple oil change, checkup and tire rotation, so I had that done there. Much cheaper than other oil change shops. Again just plain good service. The car is just out of warranty and I took it there for the oil change, system check and tire rotation, expecting for them to now find all sorts of "issues". I made an appointment, arrived on time, John was my keeper and was great, they had the car back to me in 75 minutes and they reported no issues, "all is good"! That was my test and they passed, I like a place I can trust, keeps with my values. So I will be keeping my Explorer in good shape by going back to SSF.
Maurice J is the best service technician. He knows his customers and gets the job done every time. His quality service is why I come back for service of... my Ford vehicles
My Fiesta started acting strange, the radio would turn its own volume down (spooky), the USB stopped working, and then it would not start. I called and... spoke to Don. Don told me they were busy, but he would see me as fast as he could. I took my car in. I believe Maurice quickly took my information. Don called me to confirm what was the issue. I cannot remember the name of their third person who contacted me, his name started with an "R", I think, and he also called me, kept me up to speed, and told me when my vehicle was ready (which happened earlier than predicted!). So far, everything is back in great working order! I was happy with my service. I would go there again. I have already told a friend about my visit.
Dealership replaces vehicles tire pressure sensor!. Called dealership set appointment spoke to Brad and Stacy. Service experience was very pleasant. Vehicle... was repaired in a short period of time.
I had a great experience today getting my vehicle serviced. I had a previous problem from earlier however they went over and beyond to fix. Great job and... thanks for supporting our troops I’m retired now but wow good job.Special thanks too Reggie and gym for going the xtra mile and for supporting our troops, and fixing any problems that came up wow great service. Thanks,Steven Johns
Ross was really helpful in the services and fix the issue in my car, I hope don’t get more issues in my Ford Focus. Thanks
Thank you Mika A.for your help in purchasing my new car you were very very pleasant and kind I would surely recommend you to my friends
Mike Andriano was excellent from start to finish as a caring and knowledgeable salesperson. Truly showed he was interested in my wife and I both as customers... and members of the community. Excellent job Mike!