New 866-529-5008 Dealer Website
Used 866-310-1038 Email Dealer
Service 888-376-9890

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Reviews

Average Ratings

4.6
Average based on 209 reviews
  • Always Satisfied

    I've been to the SunState Ford Service Department twice in the past year and every time its been pleasant. Mr. Knight gives an almost accurate wai...

    Dealer Response

    Thank you for your kind words! We're glad to hear you always have an exceptional experience and enjoy working with Mr. Knight. We're here for what...


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    I've been to the SunState Ford Service Department twice in the past year and every time its been pleasant. Mr. Knight gives an almost accurate wait time and will help resolve the issue the best way he can in a timely manner. Keep up the good work!!!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for your kind words! We're glad to hear you always have an exceptional experience and enjoy working with Mr. Knight. We're here for whatever automotive needs you may have!


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  • AWESOME PLACE TO BUY

    Awesome customer service!!!!! Great team!!!!!! Johnny(sales), Myda(sales) and Carlos(finance) definitely made a difference. Buying all my cars the...

    Dealer Response

    Your wonderful feedback means a lot to us! Our whole team was delighted to assist you and ensure you had a great car buying experience. We appreci...


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    Awesome customer service!!!!! Great team!!!!!! Johnny(sales), Myda(sales) and Carlos(finance) definitely made a difference. Buying all my cars there from now on. Strongly recommended.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Your wonderful feedback means a lot to us! Our whole team was delighted to assist you and ensure you had a great car buying experience. We appreciate you recommending us to others and we are looking forward to your future visits. Thank you!


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  • Our first Ford ever!

    Overall, everyone involved with our purchase was helpful and friendly, but especially our salesman Rafui. There were a few snags during the buyin...

    Dealer Response

    Wayne, we are glad to hear your overall car buying experience with us was positive and that you left the dealership in the exact vehicle you wante...


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    Overall, everyone involved with our purchase was helpful and friendly, but especially our salesman Rafui. There were a few snags during the buying process. My wife and I were at the dealership for eight hours. We test drove 3 different Ford Explorers and finally decided to make an offer on one of them. It was not the one we initially came to see. In fact, it was a new 2017 XLT. (We were in the market for a used one). We bargained back and forth and I almost walked out twice. In the end though, I got what I wanted, and I'm sure the dealership still make money. The experience here was typical of buying a car just about anywhere. Bargaining, threatening, compromising, concluding....But, at no time were any of the people I dealt with short, or condescending to me. They were always professional, polite and respectful. They wanted to sell me a car and I wanted to buy one. And after eight hours, I didn't want to go anywhere else.. The explorer had everything on it that I wanted, and nothing on it that I didnt want. It was what I was looking for. Although I never let them know it during the process....

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Wayne, we are glad to hear your overall car buying experience with us was positive and that you left the dealership in the exact vehicle you wanted. Our team was glad to assist you and provide you with friendly and informative service. We're sorry to hear there were a couple of snags, but we're glad they did not take away from your visit as a whole. We very much appreciate your business and will be here if you need any further assistance. Thank you and enjoy your Explorer!


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  • Maurice Jackson

    Mr. Maurice Jacson was awesome. He was very professional and friendly. Today it's hard to find good customer service, we need more people like Mr....

    Dealer Response

    We appreciate you taking the time to share your positive comments about Maurice with us, Dianna! We're happy to hear you were completely satisfied...


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    Mr. Maurice Jacson was awesome. He was very professional and friendly. Today it's hard to find good customer service, we need more people like Mr. Jackson. I came in for an oil change and I was out before I could finish my lunch. Thank you Dianna T. Orlando Florida

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to share your positive comments about Maurice with us, Dianna! We're happy to hear you were completely satisfied with your timely service experience. Thank you and we look forward to seeing you next time!


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  • Great Body Shop Experience

    I would have returned to the same Ford Dealer who repaired my car form rear end collision # 1, but guess what? That dealership wasn't open on Sat...

    Dealer Response

    We greatly appreciate your positive feedback, Barb! It was our pleasure to assist you with all of your automotive needs and ensure you were please...


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    I would have returned to the same Ford Dealer who repaired my car form rear end collision # 1, but guess what? That dealership wasn't open on Saturday and with no rear window, no place to garage the car, and storms most likely coming (mid July), I did not want to take the chance of letting it sit until Monday. Thankfully, Sun State body shop was open Saturday until noon, so they got my business. I had had my 2012 Fiesta repaired previously at Sun State for a recall issue and was very pleased with the service and result at that time. This time, I was just as pleased, from beginning to end. After receiving the car back, an icon on the control panel did not disappear. I thought it was the brake icon, called and spoke to Mark and he asked me to bring it back in and they would check it out. I brought it in the same day and Jose, the Body Shop Manager, took a look at the icon, told me it wasn't the brake, but rather was low tire pressure, and he had the guys get the tires properly aired up all around. I felt like a total idiot, but it sure wasn't because anyone there made me feel like one...everyone was great and hopefully there will not be a 3rd rear end incident but if there is, I definitely know where I'm taking my car to have it repaired. Thanks body shop team! Seriously awesome! Sincerely, Icon-challenged Barb Clark

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We greatly appreciate your positive feedback, Barb! It was our pleasure to assist you with all of your automotive needs and ensure you were pleased with your experience. Thank you for bringing in your Fiesta!


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  • Maurice Jackson

    My wife told me oil change was gonna take all day and charged a bunch of money. I told Maurice and all i remember hearing is if i believed in mira...

    Dealer Response

    It's great to hear about your timely service provided by Maurice! We're always glad to make our customers' experiences as quick and efficient as p...


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    My wife told me oil change was gonna take all day and charged a bunch of money. I told Maurice and all i remember hearing is if i believed in miracles cause one was about to happen. Sure enough i was on my way in less than an hour. He promised and he delivered!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    It's great to hear about your timely service provided by Maurice! We're always glad to make our customers' experiences as quick and efficient as possible. Thank you for doing business with us and we look forward to seeing you again next time!


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  • In Sun state Ford, very good service!

    In the dealer Mr. Jay Valero attend me very good in my language Spanish, that was a very important detail to buy. All employers very good!

    Dealer Response

    Thank you for the wonderful feedback, Jeiza! Jay was happy to assist you. Please let us know if we can be of further assistance!


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    In the dealer Mr. Jay Valero attend me very good in my language Spanish, that was a very important detail to buy. All employers very good!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the wonderful feedback, Jeiza! Jay was happy to assist you. Please let us know if we can be of further assistance!


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  • False - Straight Forward Price - Not True

    Dealership advertise "Straight Forward Pricing" but does not honor it when it come time to buy a high price vehicle. They advertise for days a d...


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    Dealership advertise "Straight Forward Pricing" but does not honor it when it come time to buy a high price vehicle. They advertise for days a discount price for 2017 Mustang thru 2 venues including their own web site but when you try to buy it they want a $10,000 premium. Their attitude was "Whatever the web site says, add $10,000 to that car. They can't claim an error because others have also called them and complained.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Won't go anywhere else!

    I purchased my Escape in 2013 from Sun State Ford. I have had many different experiences throughout my relationship with this dealership but I won...

    Dealer Response

    We appreciate you taking the time to share your positive feedback! It has been a pleasure assisting you and we are happy to have earned your conti...


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    I purchased my Escape in 2013 from Sun State Ford. I have had many different experiences throughout my relationship with this dealership but I won't take my vehicle to any other place for service. I have had to wait at times, get a little frustrated at times but have been extremely happy other times. If I discuss an issue with them it is always addressed to where I am satisfied with the outcome. Maurice, in service, has always taken good care of me. No place is perfect, especially in the car business, but this dealership will always be home to me and my Escape.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to share your positive feedback! It has been a pleasure assisting you and we are happy to have earned your continued business. Thank you for understanding when things aren't perfect and for choosing to work with us. We are looking forward to continuing to service your Escape. Thanks, again, and we will see you next time!


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  • Fusion Lease Query

    Worked with Will from Internet team to work out the lease on fusion Energi. He was very prompt and they tried their best to bring it in my price r...

    Dealer Response

    Thanks so much for working with us, Will. We were happy to provide you with all of the information you needed. We appreciate you recommending us t...


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    Worked with Will from Internet team to work out the lease on fusion Energi. He was very prompt and they tried their best to bring it in my price range but the car was just too much out of what I can afford. There was no gimmicks just straight honest pricing information. I highly recommend working with him!

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks so much for working with us, Will. We were happy to provide you with all of the information you needed. We appreciate you recommending us to others and please let us know if we can be of further assistance.


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