Bob Steele Chevrolet

Service was horrible!! Was in from out of state called and scheduled service appointment for Tuesday 730am the next day for power steering issues. Show up to find out it was just to speak to an advisor and was told it was going to be a few hours before someone looked at my truck. 2 1/2 went by my truck was still not even moved in the lot to be looked at. Spoke to the service manager and he stated that they still had 4 vehicles from the day before that hasn’t even been looked at. Red 🚩 so I asked for a loaner vehicle since I just come out from out of town. Can’t do that due to a 3rd party warranty ok you will have to pay for a rental car whatever not a big deal. 9 1/2 hours later at 430 I received a call that my truck was looked at and couldn’t find a problem they close at 5 so a hole day and went by and finally get to look at it. 130 Wednesday I received a call we found a problem then hour later not that part it’s another part we summited a claim with the warranty we will have to over night the part cool Thursday I call at 430 he’s still working on fixing it. I explained I have to leave Friday morning vacation is over still no care in the world. I received a call at 830 Friday morning they are done. Needless to say if you want a reliable dealership that takes care of the customer that don’t over book service work and can’t complete a 4 hour job that was listed on my work order sheet in a timely manner don’t go here. Would not recommend this service facility to even change a bike tire for the simple fact it probably won’t have a check engine code on it to tell them what needed fix since common sense doesn’t exist anymore. Also while being there a older lady “customer”saw my frustration and asked me what are you here for I said service she said well I hope you got a few hours to waste I’ve been coming here for a long time and this place in the past 2 yrs has gone down hill fast. Don’t get jacked around by this dealership like I did and save some time and go elsewhere

Service was horrible!! Was in from out of state called and scheduled service appointment for Tuesday 730am the next day for power steering issues. Show up to find out it was just to speak to an advisor and was told it was going to be a few hours before someone looked at my truck. 2 1/2 went by my truck was still not even moved in the lot to be looked at. Spoke to the service manager and he stated that they still had 4 vehicles from the day before that hasn’t even been looked at. Red 🚩 so I asked for a loaner vehicle since I just come out from out of town. Can’t do that due to a 3rd party warranty ok you will have to pay for a rental car whatever not a big deal. 9 1/2 hours later at 430 I received a call that my truck was looked at and couldn’t find a problem they close at 5 so a hole day and went by and finally get to look at it. 130 Wednesday I received a call we found a problem then hour later not that part it’s another part we summited a claim with the warranty we will have to over night the part cool Thursday I call at 430 he’s still working on fixing it. I explained I have to leave Friday morning vacation is over still no care in the world. I received a call at 830 Friday morning they are done. Needless to say if you want a reliable dealership that takes care of the customer that don’t over book service work and can’t complete a 4 hour job that was listed on my work order sheet in a timely manner don’t go here. Would not recommend this service facility to even change a bike tire for the simple fact it probably won’t have a check engine code on it to tell them what needed fix since common sense doesn’t exist anymore. Also while being there a older lady “customer”saw my frustration and asked me what are you here for I said service she said well I hope you got a few hours to waste I’ve been coming here for a long time and this place in the past 2 yrs has gone down hill fast. Don’t get jacked around by this dealership like I did and save some time and go elsewhere

I am very happy with my service appointment. Friendly courteous and professional staff! I love Bob Steele Chevrolet. I don?t want to go to any other dealership!

Horrible automated answering system. Absolutely atrocious. Service advisor did excellent at keeping me informed and up to date on repair status. But if you had to call or get a hold of them their garbage answering system made it impossible, to no fault of the service advisor.. Perfect example of great employees battling poor management who will lose a dollar trying to save a dime.

I called in advance to make an appointment for my 60K mile service. Everyone, especially Ryan Conley, was very professional, polite and helpful. The waiting area was clean and comfortable.

Came in for one item and realized that there was another issue that needed to be addressed. Kelly identified the problem, got the warranty in play and the job was completed that day. Thank you to Kelly!!

Dealer website showed a 2024 Silverado High Country (demo) for sale. Stock: 240129 VIN: 1GCUDJELXRZ171488. When I enquired to buy this truck, I was told, "This truck isn't for sale, It belongs to the owner of the dealership. But, we have some brand new ones in route". I don't appreciate dishonest business practices like this. This is click bait false advertising. You tell Bob Steele he can keep his demo and all the rest of his vehicles too. I'll take my business elsewhere.

I always have a good experience at Bob Steele! Flood was my advisor & took good care of me. Always like to visit Leona at the front desk! She is delightful! And then there’s Debbie taking me home while they order parts … and Larry who picked me up! I cannot say enough about how pleasant & professional all of the staff is!! Thank you so very much!!

We purchased our Chevrolet Travers from Bob Steele and take it there for service. I made and appointment for servive to have the wheel alignment for 9:00AM on May 31, 2024. We arrived at 8:45AM and was told it would take an hour or two. At noon I as if my vehicle was finished since I saw it parked near the garage. I was told they had not got to it yet. When I ask to speak to the service manage and I ask why we make an appointment I was told that was so we could meet service advisor. I would not recommend Bob Steele if you expect service advisors to communicate with you. This is not the first time I have been disappointed with the service after the sale.at Bob Steele Chevrolet. I let management know in writing and have never heard one word! I directed my concern to Mr Olson by email.

I had an emergency (ran over something quite large) on 95. I was alone and scared. The car was driving funny. Since I was right near Bob Steele (where I have been buying cars and repairing them since 1995), I felt relieved. I called ahead and asked if I could just pull in and make sure there was nothing hanging from the undercarriage or anything obvious. I would have left the car to be repaired next week. I did not ask for a repair. I was clearly upset. The male technician basically ignored me and the lady from the service department did her best to help. Even though it was ALMOST closing time, there were people present who could have helped a customer in distress. I won’t be doing business with them anymore and I wouldn’t recommend them to anyone. I miss the old days when they cared about their customers.