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yesterday i purchased a car from Bob Steele my salesman was Sam Johnson some how my review was 4 stars which was not my intention i would've given Sam... 10 stars if i could if any sees my first review and reads it you would understand why. i sincerely apologize for not verifying my whole review before sending it. thanks again to sam and the rest of you team and i hope sam excepts my apology. ken s.
Stellar, Outstanding start to finish!!! Every element of the process: Greeting, finding car, discussing trade-in, finance options, finance procedure.... Highly recommend Bob Steele Chevrolet for a perfect car buying experience.
My experience at Bob Steele was simply perfect! Nikolai Alfred was a pleasure to work with from start to finish. Nikolai was professional, knowledgeable... and efficient. He took extra time with me before I left to show me all the new features in the vehicle. Chris is finance was a joy to work with as well, very organized and had a GREAT sense of humor! I would most definitely recommend Bob Steele to friends and family!
The buying process I had issues with like any dealership. As far as taking care of problems and servicing it they have been 5 stars, top notch. Tyler the... service advisor has taken care of me very well and offered a loaner vehicle to me which was brand new. I would definitely recommend them to anyone.
I have been taking my vehicle to Bob Steele Chevrolet in Cocoa every since 2015 there was a recall on my vehicle I took it in for the recall piece my vehicle... has not ran the same since dashboard lights come on indicating that there is a problem engine stabilitrak abs and so on several mechanics have been underneath my hood since taking my vehicle to Bob Steele Chevrolet and cocoa I have gotten nothing but the run around my car has sit there for a month no one has contacted me I had to go in several times to inquire about my vehicleI have called left messages with the associates there in the service department to pass the message along to the person that play was allegedly looking for my warranty information I've been had to call give him my information I got the runaround bottom line is I am not satisfied with Bob Steele poor customer service all the way around. I have also talked with the sign I guess Richard Steele the one high in charge but the problem still has not been rectified and it is now 20/20 November 2020 and my vehicle is still not fixed and ready for me I have no by the way to feel except for the company's mechanics are incompetent
A very positive and pleasant experience leasing my new 2020 Equinox. Staff is extremely friendly, professional and kind.... Facility is clean and the... staff all had on masks which I appreciated.... Would highly recommend this dealership to anyone....
So I am usually not one to leave a review especially a negative one. Just to make sure I wasn’t wrong in leaving one I waited 5 day to see if I still felt... the same way and now I am bring attention to our experience. My wife and I purchased a 2016 Jeep Grand Cherokee on Thursday 10-8-20. My wife called earlier in the day to set up a 6pm appt to come look at that specific vehicle with Jennifer. When we got there we were pawned off on Jason Hebert. I say pawned because he clearly didn’t want to deal with us. He introduced himself, handed us a business card and showed us that the vehicle still wasn’t ready. So we waited about 30 mins for the tech to bring it around, we were getting a little antsy but we really wanted that vehicle. So once it was pulled around Jason said go ahead and take it for a test drive and he would see us later. He didn’t do a walk around or give us any info on it at that point. Good thing we did our research prior to coming in. He was preoccupied working with another couple. So we got back and we walked inside where he then put some of my info in the system. Keep in mind he asked us nothing about ourselves or the reason we are look for a vehicle or even what we wanted out of a vehicle in case he needed to switch us. Even tho we came in only for that vehicle, but he didn’t know that. There was no rapport building on his part which would of made us not feel like an inconvenience and help him when it came to closing. So he left to go get numbers and came back. I mentioned to him we have a trade. He never asked or even assumed we had one. But his response was sell it on your own, you will get more out of it. After asking him three times we want to see what he would give us for our trade he finally did a trade slip. While he was up at the managers desk I could hear him telling Travis”TK” to give a low number because he just wants us to leave so he can leave. Now normally I would left and went to another dealership at this point but we wanted the vehicle and I couldn’t even ask for a different sales person because nobody else was there. So we got stuck with him. He came back with the trade eval and as would be expected from his conversation with Travis it was way low. So my wife and I went outside to smoke and talk for second. He came out handed us another business card and said he would call us in the morning. Again an inconvenience. I never met a salesperson so eager to avoid a deal in my life. We decided to continue because we wanted that vehicle. I tried to avoid him and go straight to Travis but he pulled his car around and came back inside. That night we couldn’t go through the box because the finance guy went home so they put us on a demo plate. I’m the process of doing that he wrote down his number on a folded piece of paper, handed it to me and said to text him our proof of insurance for the demo plate, I did it. Come to find out that piece of paper was all of the previous owner’s personal information. Which included his phone number. I called him and asked about the spare key and some info on the Jeep. We met up with him the following day prior to going back to the dealership to sign paperwork. While we were meeting up with the previous owner Jason called me and asked me “where the xxxx I was because the dealership closes at 7”. If it wasn’t for wanting that vehicle we wouldn’t of ever come back. Then we got there and I asked Jason if a lot porter could finish cleaning it up while we were waiting for finance. He said everyone already left but he will put gas in it. There were three other people working deals so I knew there was at least one Lotporter available in order to do a new car delivery. So I asked the manager and he said yes there is and she would do it as soon as Jason came back. When the lot porter left with the keys it took her all but maybe 10 minutes. The only thing that was done to the Jeep were some stickers were taken off with residue still left and tire shine.
I bought a used car here and first off, two tires had bad gouges in them. I call them the day before I bought it about it and he said he would take care... of it. Got there the next day to buy if and he forgot about it. Had to go up there another day to get that fixed.bought the car and after 3 months, it wouldn't start. So after a starter, sensors, spark plugs, I found out it was a negitive battery terminal plate. There is 350 dollars. Changed the oil myself and had antifreeze in it, that was 1600 dollars. Plus towing, loss time and travel, phone calls and a trip to talk with the clown salesman, pointless. If you want a used car, go somewhere else.
Jason Hebert has been there for us since we purchased at Bob Steele. From purchase, warranty and service. Not many salesman with his attributes. Thanks... Jason
I was (LITERALLY) referred to BOB STEELE CHEVROLET by a local Buy Here- Pay Here car lot in Cocoa, FL. I was told to ask for "SAM". Upon my arrival, Sam... treated me like pure GOLD and got me into a 2016 Silver Chevy Malibu. I am SOOO HAPPY Thanx Sam