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I was (LITERALLY) referred to BOB STEELE CHEVROLET by a local Buy Here- Pay Here car lot in Cocoa, FL. I was told to ask for "SAM". Upon my arrival, Sam... treated me like pure GOLD and got me into a 2016 Silver Chevy Malibu. I am SOOO HAPPY Thanx Sam
First of all you could not give tell me how much my truck cost when you got finished because your system was down. So out of good faith I gave you my... credit card number and told me that you will send me a email of my invoice once you get back up. Well You never did, and all I got was a voice mail saying my bill was $940. I brought my truck in for the 60,000 service and oil change. According to your website and the person who checked me in, it should cost around $600. Yet you charged me $920 for services that I did not authorize you to perform. I still have no idea what “other” work you performed. No I am not happy with my service at all and will never bring my truck or my Corvette to you again and will tell everyone I know that you are dishonest. I have contacted Visa and told them of the situation, that you performed service that I did not authorize. I have also have in dispute $300 difference and you will have to deal with Visa on this.
My experience at Bob Steele was simply perfect! Nikolai Alfred was a pleasure to work with from start to finish. Nikolai was professional, knowledgeable... and efficient. He took extra time with me before I left to show me all the new features in the vehicle. Chris is finance was a joy to work with as well, very organized and had a GREAT sense of humor! I would most definitely recommend Bob Steele to friends and family!
Took car in for one thing, give me a quote for $7000 and to fix things I never heard of. Call xxxx just the one thing I still talk me and the Took car... in for one thing, give me a quote for $7000 and to fix things I never heard of. I tell them just the one thing they still talk Me into two things Over the phone. Go to pick up the car and it’s $200 more than they quoted me. I won’t let you talk to a manager they just Cheat you.
I have used this service department for all my vehicle repairs over the last seven years. The work was always done well and in a timely manner. My service... adviser, Ron Thompson (now the shuttle driver), kept me informed as to when the work would be done, if there was a delay, etc. The visit this week was nothing but frustration! I was early for my appointment and was told it would be about an hour for the diagnostics to be done, reasonable. FIVE hours later I got a phone call saying the work couldn't be done until the next day. I suggested I step into the service office and speak to them rather than over the phone. It needed a new power steering pump installed, less than a two hour job according to the remove and repair manual. Wheel alignment would follow. So I was shuttled home. About one o`clock the next day I called to see if it was ready. Nope. Three o`clock, hung up on. 4:45 I was told I could "start working my way there". So I found a ride as no shuttle service was offered. It took another 45 minutes to get the bill settled up. One computer had "frozen" and created that problem. Come on! Communication is everything!
We bought our car with Jason Hebert. He and all of the folks we met were courteous and professional. One of the best experiences I've had buying a car!
Tyler provided EXCELLENT CUSTOMER SERVICE. He did a great job on my purchase. He was on top of all my needs and went above and beyond. I highly recommend... him for your next purchase.
Jason was very helpful and friendly as always, and with the help of they're awesome finance department I was able to leave in my new truck!
My husband and I went to trade in our SUV for two smaller cars. I was going for a specific car while my husband was going to see if he liked anything.... He picked his car and I got the car I wanted. Jason went above and beyond, spending almost his entire day making sure we were both happy. The staff is friendly, lot's of smiles. I recommend Bob Steele Chevrolet for your next car.
Thank you Jason Herbert for helping to make my car buying/trade-in experience less stressful than I worried it would be! Your knowledge, humor, encouragement,... and minimal pressure helped to ease my fear a great deal! I LOVE my new Chevy Trax! WoooHOOOO! Diana Rockledge