Mike Erdman Toyota

We bought a 2022 Highlander from Chuck in January 2022 and were very happy. Unfortunately I was involved in a hit and run accident that totaled my almost new vehicle. When I contacted Chuck at the dealership to let him know that I would be needing another car, and I wanted the same thing, he immediately started looking for me. He found me exactly what I wanted. It was in transit and he kept me updated throughout so that we could make the timing work with the insurance payout. The sales manager Troy worked hard to get me a good deal, and get me a good rate on financing, as rates had gone up since I bought my last car. I was very happy with the service I received and will remember that when it comes time to buy my next car!

$2000.00 over MSRP was our new Toyota, mandatory financing through Toyota South East with six months worth of pay time. Fact was you could pay the loan off early, just lost the 75.00 back from the dealer, but saved the huge interest piling up when you finance the whole vehicle. Pay it off early. I found most sales people did not know the knobs and switches and setting in the car. Just read the book or look it up online I was told. Not much help. Dealership failed me.

$500.00 and the cars not fixed, over priced labor , no call for estimate, made it out of their lot and into the street. Towed it to another Toyota store, it needed a spark plug, has run fine since spark plug was replaced,

Bad experience as my daughter was buying first car - what a run around and lies do t believe their BS - fake manager from NY

Today, July 26th 2022 I lost trust in Mike Erdman Toyota. After having my regular maintenance for my Toyota completed, I was informed that I was to be charged an additional 3.5% service fee for using a credit card. I was informed that the Mike Erdman policy requiring me to pay for a credit card transaction just went into effect the day before, July 25th 2022. Profit is the product of a fraction. To increase profit you must increase the numerator or decrease the denominator or both. When any company scrapes at savings at the expense of their customers, you can't stop wondering, do I really need to have my wiper blades replace? Are my brake shoes as worn as they say? Did my oil actually get changed? What other denominators were reduced? Trust is a fragile component of any relationship.

I called 7/19/22 in the afternoon because my AC was broken, I asked if the service fee was covered, lady on the phone asked me for my information and told me what type of car I drove and I confirmed and said that the service was free, and I specifically told her that if it wasn’t free I wouldn’t go because it’s an hour drive to the dealership. I woke up at 6.30 in the morning to get there on time just to be told I have to pay $200 for them to run a diagnostic on the car, after being told the service was free, they wasted my time and money.

I couldn't have had a better experience thanks to the exemplary customer service received by Anthony 'AJ" Puglia. I was initially hesitant to enter a dealership that I have never been to and knew none of the sales associates. This was an amazing surprise. The knowledge, personality, and sincere public relations skills displayed by AJ was astounding. AJ patiently took the time to help me find the vehicle that I was actually hoping to own but didn't think I would find especially on a first-time visit. I was not rushed in the least. I entered the dealership in the morning and left with my vehicle that afternoon. In addition, AJ and Manager Will Becker worked together to concede to a more-than-fair price negotiation while Jordan Isom made the finance paperwork session stress-free and seamless. Very ethical, honest, and enjoyable transaction. Professionalism throughout. Thank you again, AJ...I will send folks your way!

We had a great experience at the dealership, and everything and up to negotiating are trade-ins; they all treated me with respect, and I had my mother with me, and we were all able to work out a great deal which reduced her current payments and reduced the interest she was paying more than double. Everyone was great. Two of the managers who stood out amongst everyone else were Mr. Anthony Puglia and Mr. Will Becker. They treated us so well And made the entire experience worth doing again. Great energy, gentleman. I’ll now be referring business your way as it so comes to me. Be healthy god bless. Thanks again for your time Frank.

Mike Erdman Toyota, BAD, Over a week ago I booked two cars to go in for service. A 2018 RAV4 for oil change and tire rotation. Oil change quoted 54.xx and rotate tires 22.xx plus tax. The other car a 2017 Lexus RX350 quoted 54.xx Oil and 22.xx tire rotation. We got there yesterday. They politely asked us to have a seat and they would look over the cars. The service advisor came back in and told us each car would be over 100.00. I asked him what happened to the 54.xx and 22.xx total around 80 I figured total each car including tax. He said there is a shop charge. This is not explained to you on the phone. I was very angry. I am already there and my time is valuable. I woud have walked right out. I told the general manager of my displeasure, but very nicely blown off. When the cars were done he took a little off. So instead of doing both cars for 160 I figured, he did both for 165.00, but wait..When I got home, he did not rotate the tires on the RAV4, just the Lexus. So I called today and to have the tires rotated only, it now would be 39.,00. I asked why, it should have been the 22 with the job. Well, guess there is another shop charge. Bottom Line, when you call Mike Erdman for a price of a job, get the full price, the job, the SHOP FEE, whatever that could be, I guess whatever they want it to be, and tax. I would not go back to Mike Erdman for anything. Mike, I hope you read this and advise your telephone sales people to tell the full story.

Mike Erdman Toyota, BAD, Over a week ago I booked two cars to go in for service. A 2018 RAV4 for oil change and tire rotation. Oil change quoted 54.xx and rotate tires 22.xx plus tax. The other car a 2017 Lexus RX350 quoted 54.xx Oil and 22.xx tire rotation. We got there yesterday. They politely asked us to have a seat and they would look over the cars. The service advisor came back in and told us each car would be over 100.00. I asked him what happened to the 54.xx and 22.xx total around 80 I figured total each car including tax. He said there is a shop charge. This is not explained to you on the phone. I was very angry. I am already there and my time is valuable. I woud have walked right out. I told the general manager of my displeasure, but very nicely blown off. When the cars were done he took a little off. So instead of doing both cars for 160 I figured, he did both for 165.00, but wait..When I got home, he did not rotate the tires on the RAV4, just the Lexus. So I called today and to have the tires rotated only, it now would be 39.,00. I asked why, it should have been the 22 with the job. Well, guess there is another shop charge. Bottom Line, when you call Mike Erdman for a price of a job, get the full price, the job, the SHOP FEE, whatever that could be, I guess whatever they want it to be, and tax. I would not go back to Mike Erdman for anything. Mike, I hope you read this and advise your telephone sales people to tell the full story.