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Gary Hope is the best! Lease process for luxury 2020 Camry XLE handled quickly, painlessly. Always courteous, informed, eager to secure the best lease... terms.
I waited over 2,5 hours to have my oil changed and am still waiting. Now I am waiting for oil to come from parts store. I have had the oil changed here... three times - I bring the oil and filter, they change it. This was recommended by the previous owner. I made an appointment and arrived 15 minutes early and 2 hours later they inform me I didn’t bring enough oil, I bring the same amount every time. Still waiting, this is the last time I come here.
We went to the dealership to start the long, arduous process of buying a new car. Before we knew it, Jimmy Christian had us driving away in a new Camry.... We told him exactly what we wanted, and that's exactly what he showed us. The price was right, an offer we couldn't refuse . Best car buying experience ever.
Vina, I am so happy you had a great experience. We strive to make the car buying process easy and painless. We hope to see you again! Mike Erdman... Team!
Worst customer service ever! Once you buy the car from them, that’s where the service stops. Employees will never return phone calls and now I’m stuck... going to a different Toyota dealer even though Erdman is close to my home. Will never buy a car from them again
To condense this review: smooth sale for new car but service afterwards is terrible: Every. Single. Time. Will not buy another car from this dealer. Stay... away. Read on if you want to know the full story: Decided to buy a brand new 4runner from them in 2018 due to them being local and offering the 2 year maintenance beyond the Toyota care with their “family plan”. Sale went smoothly and sales guy was attentive (Speer Mabry). Started taking the vehicle there for service and the service guy Jesse was condescending and rude every time! Even though they would mark fluids being filled I would drive off and the windshield fluid was empty, twice. Now the Toyota Care is over on the car so I take it in for service and they tell me that my car doesn’t have their family plan warranty that comes with every new car. Changed service advisor to Taylor who had me going around in circles telling me my new car is not covered by them. The sales guy Speer insists that is there and that he spoke with service, the service director said he would investigate it and gave me his card. Wasted my whole Saturday once again only to drive the car after 30k miles service and seeing the paperwork were the fluids were supposed to be topped off, to find out the windshield wiper fluid is empty. Call the service director Jay to tell him and text him video evidence, he said he would personally come by Monday first thing to make things right and is now Tuesday, still not even a phone call. Stay away from this place, they do not have respect for their client’s time and lack basic customer service. Will avoid any future car purchases. Also, the “family plan” is false advertisement. Fine print is that they only cover oil change and tire rotations not Toyotas recommended maintenance. On the other hand Lexus even covers spark plugs when you take it in.
True, the finance guy came to us and said sorry we can’t help you get the car you love- turning in two cars for one ( though another Toyota place did... help us), but the salesman said they are planning a track and gym for customers— Mike- you think you’re Disney. Focus on people— jerk!!
Me and the wife went to look at a new truck apparently we parked in the wrong area a Salesman approached us instead of saying how may I help you and that... you have parked in the wrong area can you move your vehicle please the salesman yelled at my wife tell her that she's got to get that old car out of the new car parking lot that's all he kept repeating to her the whole time
Worst experience ever, really awful customer service, excuses and excuses, we never got the deal we got offered. DO NOT BUY THERE... do you research before... stepping down there.
Came to shop for a truck 2 days in a row. No help. Not outside, not inside. Wow! Times must be good here. They don’t need our business
Try to avoid this dealership if at all possible. They will lie to your face. If you have to do business with them, make sure you read everything before... you sign. The funny thing is, I normally read all the documents but I was in a rush that particular day. Being such a large dealership, I thought it would be fine. I was even chatting with the finance manager, who agreed that I had nothing to worry about because “Mike Erdman wouldn’t risk their reputation for a couple hundred dollars”. Well they did. The amount I financed was higher than I agreed by a few hundred dollars. Speer, the salesman, lied to my face about the negotiated amount. I asked them to see if this could be fixed but 2 weeks without a response is long enough and I don’t have the time or energy to keep asking them to follow up on this for few hundred dollars. They reached out after I left a bad google review claiming that they could fix it and make it right. It was just a show to trick the public into thinking they actually would do something. I spoke with them, asked them to correct their mistake, and they told me there was nothing they could do. And by nothing I mean absolutely nothing, all they did was waste my time. Another thing to watch out for is that they will try to make you finance with them at high rates for a discount to the price. They will tell you that refinancing after 6 months is free. For people inexperienced with refinancing, there can be a $300 fee charged by the bank, so keep that in mind when calculating your total cost. The penalty for terminating the loan before 6 months is very high and anti-consumer. I will say that they were very professional, responsive, and helpful throughout the whole sales process. But if you can’t trust them when you put pen to paper what’s the point? If you buy from them make sure you read EVERYTHING. I learned an expensive lesson by trusting them and not reading everything carefully. Hope this helps someone.