Mike Erdman Toyota

Sales department is great service department sucks. Had my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma for service I requested they look at two issues that I have with my truck. After service my truck they said that they couldn’t duplicate the problem. Right then I’m showered the attendant the problem and even she expected the problem. I have serious health problems and didn’t have time to stay.

No, no, no.... go somewhere else. This is strictly a business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to preform with money being the bottom line. NOT honesty or integrity. They are skilled at deception. Their workmanship has become poor. One problem leads to a totally different problem. Always. Every time. No.

I have only owned Toyota’s and will continue to own Toyota’s. However, this dealership needs an overhaul on their ethics and integrity as well as customer service and honesty. All of which this dealership lacks. Might be new and pretty on the outside but the inside is rotten to the core. I’m always told I need something when I take my vehicles in for routine maintenance. I say ok and I’ll get it next time. When I take my car to the local family owned auto shop, 90% of the time, they tell me everything is fine and you don’t need to replace anything. When I have work done at a local family owned auto shop which is as honest as they come because they are half the dealership price. When I take my cars back into Mike Erdman Toyota, they say you still need to replace XYZ. Wow!! If you look on their website and find a vehicle, there is a “request a quote” button. Don’t waste your time, and Internet sales person (mine was Danielle) will email you that they have several vehicles and to come in for a test drive. I let her know that I own the same vehicle and I don’t need to test drive and I’m merely asking for the quote on the vehicle. Never heard back from this person! I guess if they can’t get you in person to screw you face to face they don’t even want to deal with you. Is that Customer Service?? I continue to give them a chance but they continue to lose my business. Don’t waste your time unless you like getting screwed out of your hard earned money!

The only good thing about my experience was the pleasant sales man Speer I dealt with while at the dealership. He was very knowledgable and friendly and not annoying or creepy like alot of car sales people are nowadays. I inquired about some vehicles from the online website because of an email on a sale that was going on. Internet sales agent sent email with some vehicles on Sunday. One of the vehicles listed was for 14k (the MSRP is 25k)which was marked incorrectly in pricing on the email. I had my boyfriend make an inquiring about the vehicle thru a coworkers husband who worked there (that was the first mistake as I'm sure he alerted them to the issue when he went into work) and so he told my boyfriend wasn't available so my boyfriend didn't pursue it further. I on the other hand figured it was a mistake and wanted to see if they would own up to it or honor it. Which they did neither. So when I inquired about the vehicle that was listed at the wrong price I was told that the vehicle wasn't available anymore. And that agent sent me some other vehicles. So instead of being honest about it, I was told that the vehicle was no longer available. Of course not believing that it had sold I had a friend inquire later in the day and he was told it was available and on the lot. So my friend and I went to look at vehicle, it was available and of course not at the pricing listed in the email. When I brought up the email with the lower pricing the mngr I spoke with tried to tell me that someone must have hacked their system and sent out the wrong pricing as we weren't the first people to bring up this email today. Well thats because my boyfriend was the person earlier who had originally inquired about it thru his coworkers husband who worked there. So now I'm having a hard time not believing that they purposely send out an email with this lower pricing to draw you in and when you go its either been sold or there was a glitch or they were hacked and of course they arent going to honor the pricing quoted. I work in sales also and so I know mistakes can happen, but at the company where I work.. if we quote something in writing we honor it. But there aren't companies like that anymore. Ive always thought car dealerships were dishonest and this experience definitely reinforced that. I will be buying a car but it won't be with this dealership now or in the future if this is how the Erdman dealerships are run I would think again about dealing with them. Total scam artists if you ask me.

I have a 2018 RAV4 which is a Company Car lease through Element Fleet that comes with a company issued maintenance card which is used for payment. I called Mike Erdman's service department this morning to setup a time for the routine 5000 mile maintenance to be performed. I explained over the phone that this was a Company Car lease through Element Fleet that has a maintenance card attached to it that will be used for payment. The individual asked me for some information that she used to setup an account with Mike Erdman Toyota, Company name, phone number etc. She assured me this wouldn't be a problem and that they had plenty of openings today to perform the 5000 mile routine maintenance. She asked that when I arrive to speak with Jimmy in the service department which is what I did. I explained everything to Jimmy and handed him the maintenance card. He asked me if I'd be hanging around while the maintenance was performed which I did. After sitting in the waiting room for about half an hour, I get a call from Jimmy telling me they weren't going to be able to do the maintenance because when they called it in via the maintenance card to setup the account through Element Fleet, they were told it could take up to 30 days before they would receive payment. Jimmy went onto say that it's the end of the month and his boss didn't want to potentially have to wait that long to get paid. We're not talking about a huge sum of money here. So now I'm on my way home going down Rt. 95 and the hood starts to bounce, I pull over to find that the hood wasn't entirely secured, they evidently started the maintenance but were told to stop and never secured the hood entirely, unbelievable! On a visit to Corpus Christi this past Thanksgiving, the vehicle was due for maintenance when we arrived. Toyota of Corpus Christi was slammed this particular day but told me they would take care of it...same scenario, end of the month with Element Fleet having to setup a new account through the Corpus location, they didn't hesitate to accommodate us. Also, we've purchased two new vehicles through Mike Erdman Toyota along with recommending them to family and friends. Extremely disappointed, never again!!

Deceptive, uncaring and greedy, adequately describes this dealership, their management and their colleagues! We had agreed on the numbers and when it came to putting the paperwork together, the manager (who hides in his glass cave) decided to disclose that he "FORGOT" that we had a trade and that we would be required to add substantially more money to the deal. The sales person was clearly embarrassed by the management's indiscretion initially, but joined in with them, expressing her disdain and attempted to humiliate my wife and I - UNACCEPTABLE! (I withheld her name intentionally). Sadly, we did not buy the vehicle and the sales person became customarily hostile towards us and walked away from us expressing discontent under hear breath! I would caution the local community and the general public to be careful of their "techniques" as their intentions are not pure, to say the least!

The sales management of this dealership needs to study the definition of integrity and following through on what they committed. The sales person gets high marks. (Pedro) The finance guy gets high marks. (Tommy) The bullpen sales managers are a joke and lied to me. They are slippery, old school used car salesman that have given this business a bad rap. Very disappointed in how unprofessional these few guys handled the purchase. I feel sorry for the sales rep as they put him and the finance guy in an unnecessary awkward spot. I’m not sure if I will ever buy from them again but know I have the backing of Toyota behind a great product.

I so upset how they treated my 74 year old mommy who takes care of my dad! Took a 35 min drive to Toyota had to leave my 77 year old father at home alone for 2 hours because it took them 1 hour 15 min inside to drop off car and get a Toyota loner car. COVID three people was on her cell phone after me and my husband pre arranged three time with a confrontation call to have mom mom not be inside around the virus and people. Then they talk to woman differently and down to them if they are upset have questions because how they are being treated then they pass you over to someone else and charge a lot so you will leave! Sexism and when you leave there like the last experience pissed off! The nerve of the men treating me a professional from DC. They argue with customers bad service and don’t care how they make u feel and as you know Toyota you have to go there die most of your work! I love my car hate the service center this has been my third issue with this shop I have had my Toyota all over the USA! Very very upset! With three adults on the phone three way we are all in shock they do not listen or care about COVID or you mom or your wallet! Call I’ll tell you all about it! 757-933-5488 Govt

If I could give them a zero, I would. Leased a vehicle that didn’t come with a cargo cover or net, then got socked by their finance company to replace them at lease term. $250 for something I never got the benefit of even using. Dealership insists they were in the vehicle but won’t release the records. I think during 3 years, I would have noticed those items. Thieves and liars.

Last Saturday (Jan 16th) my wife and I were driving from Cleveland, Ohio to visit our daughter in Delray Beach. Suddenly, I heard a loud noise coming from the right rear side of my 2018 Toyota Camry. No traveler wants to experienced car problems and I am no different. I was on I 95, in the Cocoa Beach area when this happened. I immediately saw Mike Erdman Toyota dealership and I pulled off the highway to see if I could get help. I didn't realize how lucky I was. I had no appointment and it was Saturday so I thought it would be a long time before I could be helped. Was I wrong. What a great dealership Mike Erdman has. I just got out of my car and walked into the service area which seemed busy. However, Chris who was taking care of a couple of other people asked me if he could help. He listened to my problem, showed me to the waiting room and said he would get a technician to solve my problem. I hardly sat down when Chris returned and said he had found my problem and wanted to show me. Now two months earlier, I had the same noise and tried to have it fixed two different times. They found nothing which Chris found it in about two minutes while still helping other people. Amazing! Chris was a service department all by himself. However, Chris still had the head technician, Mike, take a look at my car. Mike was another amazing man. He agreed with Chris, took me on a long ride to hear the noise and then very quickly fixed my car. He also relieved any tension I had by how professional he seemed. These two men helped me despite being very busy and my not being a regular customer. They were courteous, friendly, knowledgeable and professional. I was on the road again in 45 minutes. Mr Erdman you are very lucky to have two outstanding employees like Mike and Chris. No wonder your dealership is so successful. Thanks a lot guys. Dave Wilks