Toyota Of Vero Beach

Reviews

4.8 out of 5 4.8
138 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 27, 2018

    Tim and George are the best! Great service and fast so happy I took my car to be repaired at Vero Beach Toyota!! I would definitely recommend it to anyone

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    April 21, 2018

    Purchased a 2015 Highlander for $43,000 a little better than two years ago. Noticed the Chrometech Wheels pitting at 2,000 miles. Now the car has 6,000... miles. Vero Beach Toyota and regional manager say it is my environment yet I live within walking distance to this dealer. Your warranty means nothing if the Dealer provides no customer service. I foolishly purchased an extended warranty. The car wash cannot clean them. At 80 years old, worse purchase I ever made with the worse Dealer.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 1, 2018

    After dealing with a different Toyota dealership I called Vero Beach and wound up buying through them. The service was great, the deal was easy, and they... were so much more honest and straightforward than the Stuart dealership. It was an absolute pleasure doing business with them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 2, 2017

    My wife and I have been taking her 2006 Scion xB to this dealership since 2007 for everything: maintenance, repairs, and even standard oil changes. Over... the past couple of years we have noticed a decline in the attention to detail that justified paying the premium for “Toyota Certified” service. Repair recommendations were made without checking a the vehicle history to see what work was done within the past year, etc. This came to a head in August when the vehicle was brought in for a battery light coming on when the car started, and then disappearing after a couple of miles. When checked by the dealership’s service center, they deemed nothing wrong and sent it home with the light still turning on. Within a month, other systems started to fail confirming my “non-mechanic guess” that the alternator had gone bad. We were disillusioned with the service level at this point, BUT we still had Toyota complete the repair out of consistency. Within 24 hours, the new alternator they installed failed and her car died again. I had her car towed to the dealership and we were told it was a “faulty part” and they ordered ANOTHER alternator. When I asked to speak to management about the ordeal, the only person who was available was the Sales Manager. I explained that he probably wasn’t the person we needed to speak to, but he said “well, tell me anyway”. Upon conveying the issues, he was rude and claimed my wife was “already given a $250 discount” (which she was not) on the repair. We both left the dealership disheartened and disappointed. Afterwards, we contacted Toyota Customer Service and - after SIX WEEKS of conversation - we never heard from ANYONE from the dealership’s management. Not a soul could be bothered to follow up after almost ten years of loyalty to their business. Toyota of America has since taken actions to make amends and restore our faith in the brand itself, but any Toyota specific repairs will be done by a dealership outside of Vero Beach, Florida. If you plan on having your Toyota (or any vehicle) repaired, go anywhere that is not this dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 3, 2017

    The professionalism and courtesy of the staff was all I could ask for. Will gladly recommend this dealer to other purchasers.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 2, 2017

    Staff made every effort to provide best service. Staff was friendly and knowledgeable. Time spent in the dealership was less than we've ever experienced.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 29, 2017

    Every time I'm there the staff is very easy to deal with as though we are friends and they have my best interest in mind.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    January 27, 2017

    Honest, responsive and sincere personal interactions. Absence of manipulative high-pressure sales tactics. I highly value Kia's partnership with the BRAKES... Program. And of course, a great product.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 26, 2017

    Flipping great, no pressure salesman was great ,for the guy sold me my car I hope y'all give big bonus I had bought at another kia dealer before and... swear I was never going back, but your people made this great I will be back to buy another one

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    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    January 22, 2017

    Enjoyed the personal home delivery on my new car! Quick and easy sales process! The sales team exceeded my expectations.

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    Shopped for a new car
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