Meet Roberto Castro Matos

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve.

I had an absolute great experience with the purchase process of my vehicle from beginning to end. Thank you so much to everyone especially Jose Inoa, Roberto Matos in financing and Albert Lopez.

Buenas tardes mi experiencia con ustedes fue maravillosa son excelentes y los volvería a elegir

Very professional courteous and made me feel comfortable and in good hands. Quality of service and amazing options and choices of cars fitting my budget!

Great service and professionalism. I was called by a manager to check on how the vehicle was running and how the service. All around awesome team.

Great and very attentive service by Chris Garcia. Very professional and honest about the whole process.

Me gusta las personas que trabajan ahí son muy amables y tratan muy bien a los costumer yo estoy my contenta con su servicio sigan así y ser un placer volver a su consecinario tan yo hice lees primero y Lugo compre mi carro muchas gracias por su atención al público gracias a todos por su amabilidad Att Rosa López

Jose Inoa, Roberto Matos and Jorge Colla are simply AMAZING!!! They worked with me to get the best deal. I got exactly what I wanted at the price range I needed. They are the best, they will help you with anything you need. 100% recommended. I have yet to do any service to my car, but I can't wait to go back and have the same excellent experience. Thank you so much!

Awesome dealer awesome sales managers and sales person would buy again and would recommend friends and family

Felt welcomed from the minute I walked in! I also loved my salesman! These things matter and I was pleased! Thank you Pedro!