AutoNation Ford Miami

The worst! I got an 2023 vw jetta with them and to do the services was a nightmare, I cancelled my gap insurance 9 weeks ago and still waiting to receive my money, they keep telling me to keep calling them, they don't provide me with an ET for when the check will be set even when their paperwork says it takes 6-8 weeks. They don't have any supervisors available to talk at the phone to give me an answer. I'm about to think that someone went on a personal vacation with my money. It is all lies and excuses but no real answers and i don't see my money back or don't have a clue of when i will get it. They are Professional Scammers!

SCAM-Formal Complaint – AutoNation Ford Miami Warranty Experience I contacted AutoNation Ford Miami after receiving a message from the AutoNation “OWNER” regarding my previous review and concerns about the extended warranty and tire manufacturer warranty. I was then transferred to Sergio Suarez, General Manager, after I explained that my vehicle has only 24k miles on the original 50k mile manufacturer warranty Pirelli tires, and purchase extended warranty through Hector in the Finance Department at AutoNation Ford. further explained that all maintenance, including tire rotations and oil changes, has been consistently completed at AutoNation Ford, with full service records available. During the conversation, Mr. Suarez focused primarily on whether I was aware that tire wear and driving habits could have contributed to the condition of the tires after 24,000 miles. I felt that Mr. Suarez was dismissive of my concerns and that his tone suggested I did not understand basic tire wear and maintenance. As a WOMEN I felt that my concerns were being undermined and not taken seriously because of my Gender Mr. Suarez, General Manager, I respectfully ask that you do not dismiss my concerns based on my gender. I have consistently followed all recommended maintenance through the AutoNation Ford Service Department, including regular oil changes and tire ROTATIONS. I fully understand why an extended warranty was purchased, and I am not an uninformed customer I love my vehicle. My concern is the way AutoNation Ford Miami has handled this situation. I expected accountability, transparency, and professional customer service; instead, I feel my concerns were dismissed. As a customer, I should not have to repeatedly explain why I believe there is an issue, nor feel disrespected when raising legitimate concerns. I expect to be treated with the same professionalism and respect as any other MALE customer. Based on my experience, I strongly encourage anyone purchase extended warranty or service a vehicle, tires, or a warranty from AutoNation Ford Miami to carefully review all documentation and warranty terms and to keep detailed records of all service performed.

Customer service is great, did extra miles to make my waiting period worthy. Offered courtesy ride back and forth as my car had an unexpected delay while in service.

Cliente satisfecho desde 2019. Excelente servicio y rapidez. Cómoda nueva área de espera con café y bebidas

Kudos to Orlando Martinez for his professionalism and courtesy. He kept me posted in all stages of the service.

Happy customer! Got my first Ford, looking forward to a great experience with my new suv.

Daniel ( the mechanic ) solve the issue I was having. Service advisor kept me very well informed and they deliver the car at an earlier dater than original date. and they gave me a warranty on the work which gives me confidence.

Service advisor Jean Beltran provided me with Excellent Customer Service. Jean is Very Knowledgeable and Professional. Thanks to Jean Beltran spectacular customer service, I'm definitely coming back to Service my vehicle.

Never disappointed when going to see Juan Mesa he make sure I leave out of there completed with a smile! Thanks in advance

Awesome dealership led by awesome management, especially at the top, Mr. Sergio Suarez and the rest of his team from Sales, Mr. Julio, Roman, and finance Mr. Martinez.