Reviews
I had one of the best experience buying a car at
I had one of the best experience buying a car at Manhattan Toyota. It was quick and easy and the sales person was very thorough and took his time. He was also very nice and sincere which meant a lot since buying a car is very stressful. I will be coming back to purchase a car from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate the time you took to write this 5 star review and your acknowledgement of Jonathan.
It was my easiest car purchase.
It was my easiest car purchase. My salesperson was straight with numbers and easy to purchase. No hassles at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad you had a good experience. Thank you for the 5 stars.
Process was completely professional, all questions
Process was completely professional, all questions answered, including one's I didn't know to ask. Jonathan kept me up to date on the shipping and delivery of my car, and did a good job of introducing me to the key points needed to get a comfortable start to the features and electronics of the 2025 4 Runner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to write a 5 star review and the nice acknowledgement of Jonathan.
Great experience.
Great experience. Everyone was very knowledgeable and friendly. He met us as we drove into the lot with paperwork in hand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Sandy for he thoughtful 5 star review!
Chris and Jesus are some of best and most professional
Chris and Jesus are some of best and most professional service advisors I’ve ever worked with. I’m a customer for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much Chris for the 5 stars and the acknowledgement of everyone especially Chris and Jesus.
Everybody was super nice, specialty Jonathan.
Everybody was super nice, specialty Jonathan. Even on the next day that I had to stop by to pick it up something Emiko was communicating with me and was also very friendly. Thank you all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful acknowledgement of Jonathan and Emiko and for the 5 stars.
This location was Extremely helpful and friendly, making
This location was Extremely helpful and friendly, making our visit stress free. Although it was not our local area, I would highly recommend other to get there car at this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for taking the time to write a 5 star review and for your acknowledgement of Jonathan.
Alex J Reyes I am a Veteran from 2008 Afghan (GWOT/OEF).
Alex J Reyes I am a Veteran from 2008 Afghan (GWOT/OEF). I saw the plaque and display for Armed Forces inside the building. Thank you. Gustavo was THE only person to show any respect. Gustavo our sales person was doing everything he could to make this deal happen. I was ready, I was satisfied with the deal. I was with $29,000 check in hand ready to cash in for a new vehicle. Last step was finance. Finance guy Sang Lee (light skin, Asian features), don’t know if he’s a Veteran himself, was disrespectful and did not want to sell the 2025 Corolla Hatchback. For his own personal reason he refused to sell. Sang said, “I won’t stay here late, you either want it or not” in a disrespectful tone. I left the finance office after Sang having made everything awkward and uncomfortable making the excuse that his computer stop function and we could not proceed further. I was willing to apply for a new Loan from Toyota with my wife and me on the loan. Yet, Sang refused, made an excuse, and wasted my time and his co workers and his commission. When I told Gustavo what happened he was visibly upset, all his time and mine wasted. For what? Some small guy’s fragile ego. He should suffer consequences for his remarks at that time. I can tell Sang Lee isn’t concerned with his wealth. Sang Lee was unable and not willing to make the necessary adjustments to finalize a deal. He did care to make a profit. Bottom line.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Mr. Reyes, First and foremost, on behalf of all of us at Manhattan Beach Toyota, I want to thank you for your service to our country. We are sincerely honored to welcome veterans like yourself into our dealership, and I’m truly sorry that your experience did not reflect the respect and appreciation you deserve. I was especially disappointed to hear about your interaction in our finance department. Please accept my deepest apologies for the behavior and remarks you described. What you encountered does not reflect our values or the level of professionalism we expect from any member of our team. Every customer—especially a veteran like yourself—should be treated with dignity, courtesy, and fairness throughout every step of the car-buying process. I also want to commend Gustavo for the respect and care he showed you. I will personally recognize him for his efforts and dedication to your satisfaction. Your comments regarding Mr. Sang Lee have been noted in detail and will be addressed directly and seriously. We are conducting an internal review to understand exactly what happened and to ensure this type of behavior is corrected immediately. Feedback like yours is crucial in helping us improve, and I want you to know that this will not be brushed aside. If you're open to it, I would appreciate the opportunity to speak with you directly and personally extend an apology, as well as discuss how we may still earn your trust and business. You can reach me at [insert direct phone number] or simply reply to this email with a convenient time to talk. Mr. Reyes, thank you again for bringing this to our attention, and more importantly, thank you again for your service. We are committed to doing better. With respect and gratitude, Alison Lent Customer Relations Manager Manhattan Beach Toyota
Friendly.
Friendly. Easy to work with. Straightforward. Will go back again. Keith and Jonathan were great. I’ve been to Manhattan Beach Toyota years ago and had a different experience. Because of Keith, I will purchase from MB Toyota again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your support and are glad we could make your experience great.
The best experience I ever had purchasing a car.
The best experience I ever had purchasing a car. They went beyond and above to help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you had a great experience—thank you for sharing it!