Acura of Pembroke Pines

True definition of EXCELLENT SERVICE!!! I don’t even know where to begin. I have never worked with such honest dealers, as the employees of Acura of Pembroke Pines. Gio, Robert and Scott were some of the sweetest, most helpful, people I have ever met. I was a little nervous going into the dealer alone, but I am so glad that I went there. Acura of Pembroke Pines is an authorized USAA dealer, so I walked out with a great deal (and a brand new car). More importantly, my car buying experience with them was absolutely flawless. I never felt like I was waiting, and they made the process so smooth that I barely had to lift a finger. They even cleaned out my old car (which I was selling at CarMax) and moved my items into the new car. The icing on the cake was when Gio helped me sell my old car and DROVE IT TO CARMAX for me! I was absolutely floored! Not only was the dealer honest with me, and told me that I would get more money if I sold it to CarMax, but they helped me so I would save time and not stress. I’m not sure which I am more excited about…the fact that I have an amazing new, reliable car, or the fact that I finally found a dealer that I can trust. Pembroke Pines is a little out of my way, but I will definitely bring my car there for service, just because of the warm, pleasant atmosphere. Even the car washer had a huge smile on his face. By far, this was the BEST SERVICE I have ever received in my life!!!

Two Parts: 1. Marco Pinto in the PP Acura Service department is a "standout" for his excellent knowledge and customer service. Straight up guy who tells you "exactly" what will be done and by when. 2. Leased a New 2017 Acura RDX at PP Acura. Sales Person was Annia Devereaux. She is an excellent sales person to deal with. She is a great listener and seeks to understand her customer's needs. The process where she needs to go to the Sales Manager, Scott Ticker, to close a deal is way too lengthy. Not her fault. Scott Ticker stuck by his word. One improvement would be that from the time you shake on the deal until you can leave with a car needs to be improved.

My name is Gregory, my experience with my sales person, Sean Bradford, my friend, was very satisfactory. The description of the car was very clear and necessary on the car that I was interested in. He helped me get a good deal in which motivated me to get the car right away. I have had an Acura before and I really like them, I have no complaints over the car or my experience.