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Acura of Pembroke Pines

(9,644 reviews)
Visit Acura of Pembroke Pines
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 8:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–8:00pm
Tuesday 9:00am–9:00pm 7:30am–8:00pm
Wednesday 9:00am–9:00pm 7:30am–8:00pm
Thursday 9:00am–9:00pm 7:30am–8:00pm
Friday 9:00am–9:00pm 7:30am–8:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (954) 623-8479 (954) 623-8479
Used (954) 623-8513 (954) 623-8513
Service (954) 773-9136 (954) 773-9136

Reviews

(9,644 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Pembroke Pines from DealerRater.

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Maintenance service oil replaced tires rotacion good perfor

Good job as before time service and quality very good thanks to Marco's advice and recommendations I will go back to him next time thanks again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You're more than welcome. Thank you for stopping by Acura of Pembroke Pines for your service needs!

Service department experience was excellent

My service experience was excellent. I appreciate my car also being clean. My service technician gave me all the necessary information pertaining to my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear your enjoyed your time with our service department! Thank you for your business, and leaving us the review. We hope to see you again in the future!

Service Visit

Service at the dealership went very well. Jean Louis in Service is excellent to work with. He is very friendly and knowledgeable. A loaner car was provided which is extremely convenient. Overall my experience was very satisfactory. If you're going in for service, I recommend speaking with Jean Louis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jean is an excellent advisor. We are glad to hear you enjoyed your service experience with him, and appreciate your business!

Amazing Service

Had a computer glitch in my brand new TLX Told to come right in. They gave me a loaner and by 5 o'clock my car was ready. I have been with Acura Pembroke Pines since they opened and I wouldn't dream of going anywhere else. Jean Louis in Service always takes care of any problems with the utmost professionalism. Sean Bradford My salesman is top notch. I am a very satisfied customer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us the review. We are glad we could get the glitch resolved, and you back on your way. We appreciate your business over the years, and look forward to seeing you again!

replace battery

Neville was my service writer. He is very professional and friendly. Took care of me promptly and they were very busy. Received excellent service and my vehicle is back to normal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Neville and the team are glad they could get your vehicle back in working order. Thank you for stopping by, and leaving us the excellent review!

Quick service

Quick service while I waited. Was in and out in about an hour. Service advisor who helped very nice and worked with me even though he wasn’t the one my appointment was with as that person was on vacation. Uncertain why website allows customers to book with someone who is out but thankfully Mr. Pinto was nice enough to help. I will say car wash isn’t great as their was dirt on fender when I brought it and after car wash as well. Cashier very friendly but didn’t catch her name. Would be a 5 star if it wasn’t for yet another mishap from online system and quality of car wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience with our website and the overall cleanliness of your vehicle. Thank you for making us aware, and we will try to make the necessary adjustments. Thank you for leaving us the positive review. We appreciate your business.

Awesome customer service

Mr Morales was very friendly and approachable, he took the time to answer all the questions and was very knowledgeable. Mr Torregroza went above and beyond during the process and was able to meet our expectations and kept us on budget. We would definitely recomend your dealership and look forward to many years of business relations, I am sure I will enjoy my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear your enjoyed your car-buying experience with us here at Acura of Pembroke Pines. Come back for service or any vehicle needs you may have!

Great customer service

Always treated like family by Jordan Ferber. Explains why some items need service. Provides options. Showroom is customer friendly. Support staff from personnel keeping the refreshments in stock to the car technicians are top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting the quality of our service department. The team at Acura of Pembroke Pines appreciates your business!

Excellent and Professional Service

Marcos was extremely professional. Waited for my car and was completed in a timely manner as promised. The car was washed and the interior was vacuumed. Extremely pleased. This is why we have leasing from Acura of Pembroke Pines for years. Customers come first with this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Yes they do! Thank you for leaving this review to highlight the quality of our customer service. We appreciate your business.

Excellent Service and customer Service

As always great service over all. First class customer Service. My car leaves as new and clean. Jean M. Louis has been my rep and have taking car of all my cars over the years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Customer service is a primary concern here at Acura of Pembroke Pins. Thank you for taking the time to leave us the review. We look forward to the next time you stop by!