Meet Angela O'Connor

The reason for 2 stars was because after discussing about the car for 5 days, I told the dealership to please not waste my time on going over there, to make sure everything was good when I got there, because I lived two hours away. The manager, told me the car was inspected and everything was in tip top shape. When I got there not only was it not in tip top shape, but the car wouldn’t even crank. Tires were bald, oil was dirty, etc. wasted 8 hours of my Saturday. The reason they got 2 stars and not 1, was because days later everything got fixed and they drove the car to me so that I didn’t have to make the long drive again. At the end, I was happy with the car

Great staff, great work, Great cars Will always come here for service or a new car

No good at all if you want to have blood pressure up or blood sugar coming to that dealer in Pembroke pines

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience.

I Love this dealership I've been a customer since 2017 everyone is kind and attentive. Marco Pinto is my service adviser he is the best on the business he is very knowledgeable and kind

Everyone is very professional and the ambient is very inviting. Services are always a job well done.

Fantastic,Professional service,Friendly, clean environment no hassle best Dealership for having your vehicle service,Thanks to Service Advisor Jean Technicians and Parts Employees, Job well done.

Most dealers play games, set false promises, or try to strong arm you into making a deal. Anthony and his team have no always been straight forward but have gone above and beyond to accommodate our needs and ensure we stay loyal customers. Highly recommend this location!

Very clean, big selection of cars and trucks. Personnel were pleasant And professional. in dealing

The best service is at Acura Of Pembroke Pines, This is the only Acura Dealership I trust to work on my vehicles.