Reviews
Awesome customer service.
Awesome customer service. Their whole team was amazing. They help in anyway they can to achieve your dream car. Also go and see my guy Curtis He’ll get you right😊
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very open , very nice you will definitely leave out with
Very open , very nice you will definitely leave out with a car he does not waist your time!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
Great experience! Made me feel at home, very friendly. A a a a a a a
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The experience was awesome.
The experience was awesome. Much better than Rick Case, everyone was involved in a great experience. The salesman and finance people were outstanding. My experience with Joseph was awesome.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to know you had an awesome experience with us at Acura of Pembroke Pines. It's great that our team, especially Joseph, made your visit outstanding! Thanks for sharing this positive feedback.
Everyone was wonderful calling my favorite person Joseph
Very nice and kind and considerate and patient and hard
Very nice and kind and considerate and patient and hard working people. They are the best at what they do.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind comments about our Acura of Pembroke Pines team! We appreciate your support and look forward to seeing you next time!
East & Fast !
East & Fast ! Great customer Service throughout my entire experience! I’ve been an Acura Customer for 18 years and will continue to be one for years to come. Thank you!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyal business! We're truly grateful for all of your support over the past 18 years and look forward to serving you for many more. Take care and thanks again, from all of us here at Acura of Pembroke Pines!
Took my car in for service doing an oil change and
Took my car in for service doing an oil change and transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got my car back everything g looked great, normally they do a car wash but I picked up my car after hours so I couldn’t complain. To my surprise when I got my car back, my 50$ MagSafe charger and my 100$ bottle of Givenchy cologne was missing from my center console! I’ve reported this to the service manager and all he was able to do was offer a free oil change which is really worth about 60$. In the end I’ve spent 200$ on maintenance and over 150$ (not including tax) on lost items for my service. I’m thoroughly disappointed that the only accommodation they can provide is this oil change on my next visit. I don’t trust taking my car here anymore in fear that more things will be stolen and they expect that a voucher will fix this mess!? Ridiculous. This has got to be the most expensive maintenance visit for just flushing fluids as I’ve lost almost an equal amount of items in value to what I paid for service! Is a free oil change going to replace my expensive cologne that I worked to purchase? ABSOLUTELY NOT! I’ve only ever worked with one service advisor and that’s Rayon, he’s great and I genuinely recommend him for service here but the theft and response was just horrible. I understand you can not blatantly accuse a tech or if people are stealing things after hours (this dealership was robbed and now has 24/7 security personnel in response) but it hurts knowing they could not recuperate for my lost items but a 60$ service voucher for a dealership I’ve lost interest in going to in the future. It’s the principle that matters in situations like this and I’ve felt as though because I’ve never voiced my concern the next day in person they just took my voicemail as a bluff. Again this has been the most disappointing experience I’ve had in ANY and I mean ANY establishment not even McDonald’s can xxxx me off as much as the service managers response did.
- Customer service 2.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Javier, thank you for bringing this to my attention. We never want our customers leaving with uncertainty regarding their service, and if you wish to discuss this further, please contact our Service Department at (877) 468-9930.
Always great service at Acura Pines!
Always great service at Acura Pines! They are helpful, and not a long wait time. I would recommend this location to anyone from buying a car or getting maintenance 😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It makes us so happy to hear this, Allison! Thank you for taking the time to leave Acura of Pembroke Pines your awesome review! It means a lot that you feel confident returning to us for your service needs!
I’ve purchased three vehicles from this location.
I’ve purchased three vehicles from this location. My first two purchases went without a hitch. My most recent purchase did not go as smooth as I would have expected. There were some challenges getting things done after I was informed they could be done. My rating is strictly based on my most recent experience.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hi Jay, We appreciate you bringing this to our attention and encourage you to reach out to Larry at lschlossberg@czag.net to discuss this matter further so we can resolve your concerns. We look forward to hearing from you soon. Thank you.
Regardless of the rainy day , customer service provided
Regardless of the rainy day , customer service provided by Dino was 5 * Acura link app not set up yet, looking forward to it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five stars! We're glad to hear that Dino could assist you during your visit with us and we hope to see you back here at Acura of Pembroke Pines for all of your future auto needs.