Sawgrass INFINITI

Terrible Experience ? Would Not Recommend I had a truly disappointing experience with Sawgrass Infiniti. On July 26th, I purchased a used VW Atlas from them and traded in my Escalade, which had a higher value than the vehicle I bought. I was promised a check for the difference?$3,500?which I still have not received two weeks later. To make matters worse, the vehicle they sold me has turned out to be a money pit. It needs new brakes, front CV axles, and all new tires?repairs that total thousands of dollars. When I brought these issues to the dealership?s attention, they completely refused to take responsibility or cover any of the costs. This has been a frustrating and costly experience. Poor communication, lack of accountability, and zero customer care. I strongly urge others to avoid doing business with Sawgrass Infiniti.

Excellent l,Very proficient. I was able to communicate with my service attendant and he was able to answer all my questions and explained everything to me that I wanted to know.

I?ve been going to Sawgrass Infiniti for years. The process is always smooth and without problems. I like the fact that the sales team does not pressure the customer.

Great place and wonderful employees that care. Will definitely return for service appointments. Highly recommend this dealership to others. They always have the customer in mind.

I recently brought my vehicle in for service at Infiniti of Sawgrass, and I couldn?t be more impressed with the experience, especially thanks to my service advisor, Toni Ann. From the moment I arrived, Toni Ann was warm, welcoming, and incredibly attentive. She took the time to listen to my concerns. Toni Ann made the entire process smooth and stress-free, and I left feeling confident that my vehicle was in great hands. She truly goes above and beyond for her customers. If you're scheduling service at Infiniti of Sawgrass, I highly recommend asking for Toni Ann she?s an absolute gem!

Like always great that?s why I keep coming back always pleasant and painless on time friendly clean perfect staff great always on time always exactly what they say

Toni is amazing for servicing my car. Always timely and knowledgeable! She always know what I need and communicates effectively. My vehicle always comes out cleaner that it went in so that?s another plus!

I have owned 2 Infiniti Q50s over the last 10 years from Sawgrass Infiniti. The sales team and the service team are both top notch. I have had the same service rep for 10 years and will miss her. My sales associate has been there as long too. You can tell a good dealership by the tenure of their staff.

Excellent service and service advisor Steve Samson is the best. Provides timely updates and cares a great deal about getting problems resolved. Would highly recommend Sawgrass Infiniti service center.

Ihad a great experience working with Anthony (Tony) Shaw. From the moment I arrived, he was friendly, knowledgeable, and very professional. He took the time to explain everything clearly, kept me updated throughout the process, and made sure all my concerns were addressed. His attention to detail and commitment to customer satisfaction really stood out. It's not often you find someone who genuinely cares-thank you for making the experience smooth and stress-free!