Doral Toyota

Te dan una cita para servicio con una hora pautada y te dejan esperando como si fueras un mueble, NO EXISTE CUSTOMER SERVICE...no hay respeto por el tiempo de la gente, te dicen que la hora de la cita "no es para atenderte sino para garantizar que te atiendan" (que invento es este?)...puro blabla...prefiero seguir yendo a Toyota Kendall o Homestead, pues aunque Doral me queda cerca es EL PEOR Dealer...despues de 1 hora y 35 minutos de haber llegado, nadie había tocado mi auto...cuántas horas se necesitan para hacer un servicio? 4? Eso es ineficiencia absoluta! cambien su sistema y muestren más respeto por el cliente. Intenté hablar con el Manager Tony pero no fue posible. NO VAYAN A ESTE DEALER 👎

Took the car in for maintenance and an AC repair, left with a half working car with a brake replacement that I never asked for or needed. Not only that, they lied and said that I was the one to ask for the brake replacement. After one week of holding my car, I finally got it back, to which I had constant error messages firing at random times. It turns out that their horrible work done on my brakes was causing my car to malfunction to the point where the brakes were barely even working anymore. I had to take my car to another dealer in Miami to actually get proper work done and fix the issues that they themselves inflicted on my car. Not to mention that the mechanics took stuff from my car and hid my registration card. All I can say is good luck if you want to take your car for service or any sort of business with this shady dealership.

sr Joharvin Valderrama is an excellent example of customer service . He tries the best options for as and tried to solve all problems during the negotiation

De verdad que decepcion y asombro ver a raul quintana que trabaje en ese dealer es de lo peor como persona y peligroso y mas q los managers lo permitan

Estoy super agradecida con la ayuda del Sr Alex Cuervo..excelente trabajo y muy buena ascesoria...ya tengo mi primer vehiculo nuevo 0 milla 2023....Gracias Gracias......

DO NOT BUY A CAR FROM HERE. THEY WILL MESS UP YOUR PAYMENT AND KEEP YOUR LICENSE PLATE FOR MONTHS. THEN NOT PROVIDE SHIPPING INFO FOR YOUR PLATE SO IT GETS STOLEN. THEN DO NOTHING ABOUT IT.

I want to congratulate the dealer and his sellers for the kind and warm treatment we received. Patience was essential, I loved it!

Recomiendo si vas saber bien lo que quieres y no confiar porque hay buenos vendedores pero no siempre buenas personas.Cobran por vender .

Great facility. Ask for Sr. Raul Quintana he was very helpful and patient. He called us as soon as the car we were looking for arrived.

I would like to share my recent experience at Doral Toyota. I unfortunately had to go to the dealer to get my car fixed, and what I encountered was a very unprofessional and rude staff at the Service Desk and Parts Department. I felt I was being taken advantage of, I was trying to order a part for my car and what I got was the wrong parts at a higher rate, higher verbal estimates, and overall I felt overwhelmed and really stressed. The only person who was very helpful, honest, ethic and professional was Mr Larry Dueñas, who truly valued me as a customer and did everything on his power to make sure I was getting the right estimate and proper service. I am very grateful to Mr Dueñas because without his assistance, my car would not have gotten fixed. Thank you for your help Mr Dueñas.