AutoNation Chevrolet Coral Gables

Terrible customer care. I made an appointment with a sales person named Rayniel Hernandez. He called me for 3 days and told me that the car that I am interested in is available. He called me 1 hour before our appointment and said it is still available. When I got there, he was very disinterested and he sent someone who can barely talk English. I couldn't understand most of the things he told me. When we went to see the car, he told me the car is not available, and he tried to show me other cars that are way more expensive than I wanted. He was constantly asking my budget and how I pay even before, he showed me the car. This place was totally disappointment to me. I don't recommend anyone to go there.

A+ service overall, ask for Antonio Sigler for top service!

Oh man what can I say, I've worked and ran dealerships and I wish I had this young and talented Internet Sales Manager working with me. He is understandable and above all honest. I was looking for a new 2015 Chevrolet Silverado for some time now. He was recommended to me by a very close friend of mine that bought a car from him and I most say I'm glad I went to talk to him. He found all my needs plus some and gave me a GREAT DEAL. The dealership is currently under construction but overall great costumer service. I will continue coming back to this guys. If you want a straight forward,honest,professional go see Antonio Sigler, he will go above and beyond to meet your needs. Thank you!!! One happy consumer you have here AutoNation Chevrolet Coral Gables.

After 10 yrs living in So Fl, and having purchased 7 cars from Maroone/Auto Nation, they have succeeded in ripping me off financially, putting me in a new car (trading in a $45K mint Chev Traverse)...whose features were NOT explained to me before I left dealership, as no one their...at that particular time spoke English. Drove home a junk...Chev Sonic R.S. WITH THE CHECK ENGINE LIGHT ON. Following day, 10/17/13 we noticed body damage on car. Blue tooth HAS NEVER WORKED IN THIS CAR DESPITE INNUMERABLE PHONE CALLS TO A.N. AND RETURNING THE CAR TO THEM FOR BODY WORK/CHECK ENGINE LIGHT REMOVAL, AND ATTEMPTED REPAIR OF BLUE TOOTH. FRUSTRATED, I brought this junk car to Homestead Chevrolet 3 times in an effort to get the BT functional, to no avail. Car was serviced early January, and I was told that the BT could NOT be reoaired. After that, because the features of this car WERE NEVER EXPLAINED TO ME, I didn't know that NONE OF THIS JUNK CAR SENSOR LIGHTS WERE NOT FUNCTIONING. Consequently, my right/rear tire was low, I had absolutely NO KNOWLEDGE OR INDICATION OF THIS B/C SENSORS WERE DEFECTIVE, AND I FOUND MYSELF DRIVING A CAR WITH A FLAT TIRE...RIM IN THE GROUND. Immediately called CG AN..& after 11...repeat: 11 phone calls, I finally spoke to the Svc Director. Crying & frightened, Juan advised me to get the car to them asap. Following day, car was brought to them. Instead of assessing the multitude of serious issues with this car, I was told that "they would put me into a new car." Raoul, the GM claimed that he knew I WAITED IN THE SALESROOM AREA FOR 8 SOLID HRS. I was initially shown the new car deal, I was in agreement, however by 4:30 p.m., I was told by a bogus/finance director, whose biz card reads "sales," that they wanted an additional $3,000 in addition to the $3,000 paid while purchasing this junk. Alian Josep...fronting as the Finance Director, then told me he was the General Manager(???) Questioning this, he then told me that Raoul, GM was not in that day, & he had no other superiors to speak to in order to get this transaction completed as originally agreed. Alain treated me in a highly rude, condescending, unprofessional, & abusive manner. I refused, as a woman alone, 10 yr customer of this Dealership, to be treated this way. I went back to the Service Dept 7.5 hrs later to speak with Juan/Dir of Svc, & Mr. Garcia, both of whom treated me with respect. I left with a rental car, and while driving home I left Raoul, GM, a detailed voice mail. He returned my call, and before I could say 1 word, he raised his voice at me, TOTALLY UNFAMILIAR WITH THE FACTS, defending this Alain...never listening to my side of the story. His conduct towards me was: condescending, rude, abrupt, flip, curt & contentious. While a GM of this dealership, told me his phone "had no battery," he hung up on me. I plan to take this matter to GM Customer Care Specialists, and pursue this serious matter, with a multitude of serious issues to the highest level I need to until complete remedial action is taken, and I am driving a new/SAFE...MECHANICALLY SOUND CAR. Please learn from my mistakes and DO NOT BUY YOUR CAR HERE.

Jans Alvarez...AWESOME! He went above and beyond ....this is a sales man! This was one of the best experiences buying a car...thanks to him! He is very professional and truly stands behind the term " making a customer happy". He is an asset to any establishment.

We were very impressed with the attention and professionalism Jans Alvarez demonstrated. He went above and beyond to make our "car buying" experiences one of the best! He is a great asset to any establishment. Thank you!

Tony Sigler is a consumate automobiles sales professional. There was no uneasy sales pressure, he knew the Chevrolet Volt inside and out and made me feel very comfortable throughout the sales process. The Sales Manager, Alain Joseph, was very easy to work with on financial terms. I am a very happy customer with a brand new 2014 Chevy Volt.

Customer service at this dealer was excellent both by the Sales Manager, Alain Joseph, throughout the sales and order process, and by the Internet manager, Antonio Sigler, who did the final overview of the car when it arrived. Entire team worked together and made the process easy and without the usual hassle of dealing with a car dealership.

Great Dealer, but the greatest thing of all is the sanitation Mr. Arturo Rio Frio if it wasn't for his time, his help and his love for his job, my husband and myself wouldn't have had bought our new Chevy traverse 2014 thank you and you guys should have more employees like Arturo Rio Frio. Thank you

Great customer service, attentive personnel, both provided me with the assistance I need offering me the best deal for my situation. I am very happy with the service offered and will recommend to others.