Mercedes-Benz of Fort Lauderdale

Beautiful dealership, conveniently located on US1. Great selection of cars easily accessed by salesperson. Had a top notch experience, one of the best in fact. My salesperson, Alex, was awesome, he took his time with me, helped me to understand everything about the models. Definitely a positive experience - I will be a repeat customer for sure!

This place is a total rip off! I can’t even believe that I’m dealing with Mercedes-Benz! People that are working there are total hoodlums and rip off artist. My car is a 2024 Mercedes that is eight months old and for the second time I have a brake issue.. Do not trust a word they say to you. They want to charge me for stuff that should be fixed on the warranty. Do yourself a favor and go someplace else.

VISIT AT YOUR OWN RISK!!! WHAT TO EXPECT: LIES, MISINFORMATION, TO BE OVERCHARGED AND RIPPED OFF, ALL WITH A SMILE AND BEING OVERPOLITE. Do yourself a favor and avoid this place.

Worst experience I’ve had in my life. Brought my car in second time for the same issue. Took them five days to just look at it and then they told me I have to pay to get it fixed. My car is not even one year old. This place will say anything to rip you off. DO NOT TRUST ANYTHING THEY SAY

Beware, do not deal with this establishment! You are 100% guaranteed to be lied to and misled. I suggest listening to your gut feeling and using your brain. Their only purpose is to lie to you and rip you off. Their customer service is horrible. They charge for things that should be fixed on the warranty. Avoid at allcost.

If you haven’t been to a circus lately, just bring your car to Mercedes-Benz of Fort Lauderdale. You’re guaranteed to experience a lack of updates on your vehicle, no loaner car unless you call a month in advance, and misleading or dishonest information. You can also count on being overcharged for anything you have done there. Think twice before visiting, and if you do, make sure to get a second opinion.

Inexcusable Service and False Promises This dealership has provided one of the worst service experiences I’ve ever had. My Mercedes S550 has been stuck in service for over two months because of a missing part, and they’ve given me no timeframe for the repair. Despite constant follow-ups, my service advisor, Francisco, repeatedly makes false promises about updates but never delivers. On top of that, the loaners they’ve provided are completely unsuitable—one reeked of spilled gasoline, and another was a cramped C-Class that doesn’t compare to my S-Class. My pregnant wife can’t even ride in these cars without feeling nauseous. I’m left paying for a car I can’t use while no one is working to resolve the issue. The lack of professionalism and customer care is shocking. Avoid this dealership at all costs!

I am very disappointed with this dealership. I researched many car dealerships around the country to find a good weather one owner vehicle. I found the exact vehicle that I wanted at Mercedes Benz of Fort Lauderdale. A 2017 Cadillac XT5 with 60,000 miles on it. I spoke with a Sales person Tony (who was excellent) and decided to buy it. I flew from Rhode Island to Fort Lauderdale to pick up the car in early August. Besides the usual car dealer mumbo jumbo my experience to this point was excellent thanks to Tony. I was told that the registration would be sent in two weeks or so. Two weeks later, I called to inquire about my registration and was passed on to the DMV person Patrice Hamilton. In speaking with her, she said that it was in the works and to check back shortly and that I would get another temp plate before the expiration. That was the last time anyone except Tony and Megan in finance got back to me. My calls and emails to Patrice and General Manager Giff Hummel have all gone unanswered and are now totaling in double digits!! This is really no way to treat a customer never mind a senior citizen. Soon my 2nd temp will expire and I will have a very nice driveway decoration as I can't drive an unregistered vehicle. What a huge disappointment. One more thing: If you get a response from MB of FL, the number that you are given 954-949-0623 is the general dealership number and you will be passed along to a voicemail for whomever you are directed to.

Subject: Extremely Disappointing Experience with Mercedes Benz Fort Lauderdale I feel compelled to share the incredibly disappointing experience I had with the upper management at the Mercedes Benz dealership in Fort Lauderdale. Let me start by giving some background. Over the past two decades, I've owned four Mercedes vehicles, all purchased with the confidence that I was investing in not just a car, but a premium experience. For my current vehicle, I purchased both the rim/tire insurance and an extended warranty directly from this dealership. Just two weeks ago, I also bought four new tires, along with alignment and balancing services—again, from the Fort Lauderdale location. Since they were already changing the tires, I noticed some small scratches on the rims and requested they be fixed. When I asked for a loaner, as has never been an issue before, I was informed that loaners weren’t available for something as “minor” as tires. Accepting this, I made an appointment, dropped off my car on a Friday, and left it until Monday because the rim repair would take two days. During this time, I had to cover my own transportation costs with Ubers to and from the dealership. When I picked up the car on Monday, I was shocked to see that the rims were poorly repaired, with a different paint and texture than the original finish. My advisor, Xavior (who was incredibly professional and courteous), agreed that the job was far below Mercedes’ standards. We scheduled another appointment for two weeks later to correct the issue, at which time I was promised a loaner because the rims would need to be sent offsite and the work would take several days. Fast forward to Friday the 19th, the day of my appointment. Due to an unexpected work commitment, I arrived an hour early, only to be met with resistance from the valet despite my being on their list. After 20 minutes of excuses, I finally met with a manager, Daryl Jones, who took another 35 minutes just to review my case. During this time, he repeatedly told me to wait outside his office, which felt dismissive and unprofessional. Eventually, he informed me that I would not be receiving a loaner because, as he put it, the advisor “made a mistake,” and my situation wasn’t serious enough to warrant one. Frustrated and confused, I expressed how this made no sense given the warranties I had purchased, the work I had already done at this dealership, and the inconvenience I had endured. It was at this point that the “director” (a lady whose name I was too upset to catch) intervened, only to employ the same dismissive tactics. Even more astonishingly, she suggested that if I wasn’t happy with the service, I should consider getting the work done elsewhere. To say I was shocked would be an understatement. Never in my life did I expect to be treated with such disrespect, especially after being a loyal customer for two decades and having spent thousands of dollars at this dealership. When I pointed out that they had already done a subpar job and questioned whether they were willing to lose a long-term relationship over a loaner car, she merely suggested making another appointment for the following week. If this is how the upper management at this dealership handles customer concerns, I see no reason to continue doing business with them. This experience was nothing short of horrible, and I will not be returning.

My experience with Mercedes is awesome service is excellent the people are professional and kind