AutoNation Ford Valencia

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4.6
(1,851 reviews)
Visit AutoNation Ford Valencia
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 10:00am–8:00pm
New (888) 246-0966 (888) 246-0966
Used (888) 290-5202 (888) 290-5202
Service (877) 541-3836 (877) 541-3836

Inventory

See all 286 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2002.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.6
(1,851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great Experience

Rich Spears was the best. He really made the car buying experience enjoyable. Great staff.

5.0

Great Experience

Rich Spears was the best. He really made the car buying experience enjoyable. Great staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Paul, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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5.0

Happy Customer from Compton

Was shopping around for a used low mileage Mazda CX5 and found it! Very happy and pleased with the entire process.

5.0

Happy Customer from Compton

Was shopping around for a used low mileage Mazda CX5 and found it! Very happy and pleased with the entire process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Sonya, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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5.0

Ford Bronco

It?s amazing experience to have car like BroncoFord. Customer service and hospitality was excellent.

5.0

Ford Bronco

It?s amazing experience to have car like BroncoFord. Customer service and hospitality was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sabrina, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

When I came in to buy out my lease Mirza Baig was out

When I came in to buy out my lease Mirza Baig was out that day and Wael Daigan was extremely helpful, courteous and processed my paper work with professionalism.

5.0

When I came in to buy out my lease Mirza Baig was out

When I came in to buy out my lease Mirza Baig was out that day and Wael Daigan was extremely helpful, courteous and processed my paper work with professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Feel free to stop by if you ever need any more help.

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5.0

Laura in service was excellent and the cashier was more

Laura in service was excellent and the cashier was more than helpful. Great service from Donna as well

5.0

Laura in service was excellent and the cashier was more

Laura in service was excellent and the cashier was more than helpful. Great service from Donna as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Valencia. Please let us know if there is anything else we can do for you; we are more than happy to help!

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5.0

I’ve been having issues with my wife’s Explorer twice now

I’ve been having issues with my wife’s Explorer twice now (it happens). Issues aside, Auto Nation Ford Valencia’s service has been top notch! MORGAN ESPINOZA IS THE BEST service rep! I dealt with her the first time and had such a great experience, I chose her for the second visit. She goes above and beyond to make sure I’m taken care of. I am big on communication and she kept me updated whether or not there was progress made. Morgan was available if I had questions through text or phone! THANK YOU Morgan Espinoza and AutoNation Ford Valencia. 5 Stars!

5.0

I’ve been having issues with my wife’s Explorer twice now

I’ve been having issues with my wife’s Explorer twice now (it happens). Issues aside, Auto Nation Ford Valencia’s service has been top notch! MORGAN ESPINOZA IS THE BEST service rep! I dealt with her the first time and had such a great experience, I chose her for the second visit. She goes above and beyond to make sure I’m taken care of. I am big on communication and she kept me updated whether or not there was progress made. Morgan was available if I had questions through text or phone! THANK YOU Morgan Espinoza and AutoNation Ford Valencia. 5 Stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

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5.0

My service advisor, Morgan was fantastic!

My service advisor, Morgan was fantastic! Her communication and the timeliness of the service on the truck was made very easy.

5.0

My service advisor, Morgan was fantastic!

My service advisor, Morgan was fantastic! Her communication and the timeliness of the service on the truck was made very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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4.0

Jason was very helpful in every step it took for me to

Jason was very helpful in every step it took for me to get into my new truck. I’m happy he was my salesman.

4.0

Jason was very helpful in every step it took for me to

Jason was very helpful in every step it took for me to get into my new truck. I’m happy he was my salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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5.0

I so appreciate that they work me in even when I don’t

I so appreciate that they work me in even when I don’t have an appointment they make room for me

5.0

I so appreciate that they work me in even when I don’t

I so appreciate that they work me in even when I don’t have an appointment they make room for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! If you ever need help, just give us a call. Happy motoring!

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2.0

The service department continues to have a severe lack of

The service department continues to have a severe lack of communication. Calling them during the hours they are open often results in nobody answering and going in circles with main phone attendant. In addition they need to call and text people back when the vehicle is ready. Also, I am not sure why in the age of cell phones each service person is not carrying one around so when people call them they actually answer their phone or at least call them immediately back if they cannot talk at the moment. Other dealerships on that street (and we have dealt with two others) do a much better job. The saving grace of this particular visit is the one guy that was still there when we showed up late in the day (after calling twice and even texting that I was coming) was very helpful and apologized for the lack of response. He of course had no idea I was coming (our assigned service person evidently didn't tell anyone but just left for the day as per the usual for this office) but his professionalism and speed to get our car and take care of another guy at the same time was commendable. I would like to say this is an isolated event but for the most part this happens everytime. One other note, having all the service people eating their lunch and joking around doing nothing to assist anyone while customers are right there standing next to them waiting is practically the definition of bad management. Does the supervisor really have no idea that you should have them use a lunch room and stagger the lunches so customers can continue to be helped? One of the main rules of good customer service is always be professional so people develop trust in your company, the product and in the work you do. Having almost your entire service department chowing down while shooting the breeze in front of customers doesn't exactly appear professional.

2.0

The service department continues to have a severe lack of

The service department continues to have a severe lack of communication. Calling them during the hours they are open often results in nobody answering and going in circles with main phone attendant. In addition they need to call and text people back when the vehicle is ready. Also, I am not sure why in the age of cell phones each service person is not carrying one around so when people call them they actually answer their phone or at least call them immediately back if they cannot talk at the moment. Other dealerships on that street (and we have dealt with two others) do a much better job. The saving grace of this particular visit is the one guy that was still there when we showed up late in the day (after calling twice and even texting that I was coming) was very helpful and apologized for the lack of response. He of course had no idea I was coming (our assigned service person evidently didn't tell anyone but just left for the day as per the usual for this office) but his professionalism and speed to get our car and take care of another guy at the same time was commendable. I would like to say this is an isolated event but for the most part this happens everytime. One other note, having all the service people eating their lunch and joking around doing nothing to assist anyone while customers are right there standing next to them waiting is practically the definition of bad management. Does the supervisor really have no idea that you should have them use a lunch room and stagger the lunches so customers can continue to be helped? One of the main rules of good customer service is always be professional so people develop trust in your company, the product and in the work you do. Having almost your entire service department chowing down while shooting the breeze in front of customers doesn't exactly appear professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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