AutoNation Cadillac West Palm Beach

urchased a 2021 Cadillac Escalade from this dealership in August 2024 — my fourth vehicle from them. Unfortunately, the service experience has been completely unacceptable. Less than two months after purchase, the vehicle needed a fuel module replacement. I also reported a faulty navigation system, which the service department never properly inspected — just told me to buy a $399 SD card. I later bought the genuine card directly from Cadillac, and the issue still wasn’t fixed. I returned with multiple safety-related concerns: rear camera visibility, navigation malfunction, and parking assist failure. Despite providing clear proof, the service department refused to fix the issues and instead charged me for an unresolved visit. Their only solution? A “discount” to fix something that was defective from day one. At this point it’s a safety issue. My vehicle has full coverage warranty that I purchased from dealership as well. As the owner of a transportation company that imports more Escalades than anyone in the Caribbean, this level of negligence is unacceptable. Buyers beware — the service you get after the sale is not what you’d expect from a Cadillac dealership. I will be filing complaints with the FTC, State Attorneys office and manufacturers. UPDATE: I have emailed the GM, No response. Neither has the individual that is monitoring this account has reached out. Compliant has been filed with State Attorneys office as well FTC. Will be filing with manufacture this week as well

urchased a 2021 Cadillac Escalade from this dealership in August 2024 — my fourth vehicle from them. Unfortunately, the service experience has been completely unacceptable. Less than two months after purchase, the vehicle needed a fuel module replacement. I also reported a faulty navigation system, which the service department never properly inspected — just told me to buy a $399 SD card. I later bought the genuine card directly from Cadillac, and the issue still wasn’t fixed. I returned with multiple safety-related concerns: rear camera visibility, navigation malfunction, and parking assist failure. Despite providing clear proof, the service department refused to fix the issues and instead charged me for an unresolved visit. Their only solution? A “discount” to fix something that was defective from day one. At this point it’s a safety issue. My vehicle has full coverage warranty that I purchased from dealership as well. As the owner of a transportation company that imports more Escalades than anyone in the Caribbean, this level of negligence is unacceptable. Buyers beware — the service you get after the sale is not what you’d expect from a Cadillac dealership. I will be filing complaints with the FTC, State Attorneys office and manufacturers. UPDATE: I have emailed the GM, No response. Neither has the individual that is monitoring this account has reached out. Compliant has been filed with State Attorneys office as well FTC. Will be filing with manufacture this week as well

Found a vehicle at this dealership a thousand miles away from my residence. When I reach out, I was told it was the vehicle was still available with no purchase inquiries. We started the purchase process, when the paper work got to finance, my sales person stated he was going on vacation and that one of his colleague will see me through the sale. Inquires to my excellent credit was ran. I seek out a better interest based on my excellent credit and secured a lower rate. Lo and behold I get a text message from the sales person that is on vacation, not the sales person that was filling in, that the vehicle was no longer available. I reach out to Finance, their supervisor etc. Finance would have their calls screened. My experience with purchasing vehicles, is when there is someone else interested in a vehicle that is going through a purchase a security deposit may be asked, which I would have gladly provided. If they was just transparent and said they wanted to sale to someone on site, that would have not warrant this rating. I was terribly disappointed!

FAST AND FRIENDLY GREAT DEAL ON NO OTHER DEARLERSHIP COULD MATCH. BEST BUYING EXPERINCE IN FLORIDA. FROM JACK TO HOSS AND EVEN MET THE GM AND SERVICE TEAM TOP NOTCH.

Great Service, Great Staff, Great Experience. I recommend AutoNation Cadillac to anyone looking to purchase their next vehicle. Hoss and Mayara were great in Finance and John Delisa made it all happen with no hassle.

From sales to the service department, this is a very strong dealership. I having nothing but high praise

Great car. Only problem is that I cant read the screen in sunlight. Dealership was very good and I enjoyed the experience. I did receive a recall notice that they have not as yet been able to resolve.

I can’t say enough about the service. Ricardo was my original contact and upon arrival to the dealer shop I was welcomed by the receptionist. Ricardo was with another client and he introduced me to Jack. Jack was great to deal with. Test drove the car and he pointed out all the options. Ricardo asked how things were going a few times. The team was great to deal with

Susan and staff at Auto Nation was a pleasure to do business with. The staff at auto nation Cadillac made it simple to complete the purchase.

Well my salesman has - not in a nice manner - that he is not buying my car and to bring my new car back. Donyyou just love it when a sleezy sales man tells you what to do, and back out of buying my car after I signed the papers! How low can car sales men go?