Napleton's Palm Beach Acura

After my complaint about there bad customer service. A lady called to ask why I had left a bad review. So I explained my dissatisfaction, she said it was all my fault for turning up at the dealership an hour prior to my appointment. After 20 minutes of arguing with her, she never asked once how she could even try to make the situation better and what could she do to earn my business. I feel she was just not interested in what I had to say, apart from it was my problem by turning up early.

In late February we purchased a 2017, MDX. 2 months later we discovered that the vehicle had been damaged and repainted sometime after manufacturing and before our purchase. The shade of paint was slightly different from manufacturer but beginning to blister. After many discussions and arguments with Napleton they pushed our concerns onto Acura USA out of CA. After many months of going back and forth with them they attempted to repair vehicle to near like factory conditions with a small compensation for our troubles. We are still not completely satisfied and are being stonewalled again by lack of response to our concerns. We were told that as far as they were concerned they have met their obligations to repair vehicle. We remain unhappy and are considering legal representation at this time.

Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length and she went over a full description of the car ??? specs, price, package, etc. She sent him a link to a loan application and upon completion, he called her back and she promised him a loan rate. Since it was a 2016 Acura TLX priced below KBB, we were skeptical and called her again before we left to the dealership. He asked her one more time about the availability and car details/package. She confirmed everything again and stated the car would be out front waiting when we arrived. When we got there she introduced herself then promptly excused herself and never returned. A different sales rep approached us and said that there was some sort of misunderstanding and the car was no longer available ??? it had been sold the day before. He then tried to convince us to look at a lease option and when we refused, he attempted to push my husband to consider a 2017 TLX which was obviously priced considerably higher than the 2016 we came to see. It was a complete scam and a total waste of time but worst of all, they ran his credit on the promise of something they had no intention of fulfilling! We will never step foot inside another Napelton dealership again.