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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 5:00 PM
Sun Closed

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Reviews

4.7
395 lifetime reviews. Includes reviews of Napleton's Palm Beach Acura from DealerRater.com
  • Poor customer service
    August 20, 2017

    After my complaint about there bad customer service. A lady called to ask why I had left a bad review. So I explained my dissatisfaction, she said...


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    After my complaint about there bad customer service. A lady called to ask why I had left a bad review. So I explained my dissatisfaction, she said it was all my fault for turning up at the dealership an hour prior to my appointment. After 20 minutes of arguing with her, she never asked once how she could even try to make the situation better and what could she do to earn my business. I feel she was just not interested in what I had to say, apart from it was my problem by turning up early.

    Does not recommend this dealer

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  • Misrepresentation of sale of new car
    August 13, 2017

    In late February we purchased a 2017, MDX. 2 months later we discovered that the vehicle had been damaged and repainted sometime after manufacturi...


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    In late February we purchased a 2017, MDX. 2 months later we discovered that the vehicle had been damaged and repainted sometime after manufacturing and before our purchase. The shade of paint was slightly different from manufacturer but beginning to blister. After many discussions and arguments with Napleton they pushed our concerns onto Acura USA out of CA. After many months of going back and forth with them they attempted to repair vehicle to near like factory conditions with a small compensation for our troubles. We are still not completely satisfied and are being stonewalled again by lack of response to our concerns. We were told that as far as they were concerned they have met their obligations to repair vehicle. We remain unhappy and are considering legal representation at this time.

    Does not recommend this dealer

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  • Awful! Bait & Switch Scam
    July 19, 2017

    Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length a...


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    Complete bait and switch! We drove 30 miles to see a car priced below KBB that my husband found online. He called and spoke with Linda at length and she went over a full description of the car ??? specs, price, package, etc. She sent him a link to a loan application and upon completion, he called her back and she promised him a loan rate. Since it was a 2016 Acura TLX priced below KBB, we were skeptical and called her again before we left to the dealership. He asked her one more time about the availability and car details/package. She confirmed everything again and stated the car would be out front waiting when we arrived. When we got there she introduced herself then promptly excused herself and never returned. A different sales rep approached us and said that there was some sort of misunderstanding and the car was no longer available ??? it had been sold the day before. He then tried to convince us to look at a lease option and when we refused, he attempted to push my husband to consider a 2017 TLX which was obviously priced considerably higher than the 2016 we came to see. It was a complete scam and a total waste of time but worst of all, they ran his credit on the promise of something they had no intention of fulfilling! We will never step foot inside another Napelton dealership again.

    Does not recommend this dealer

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Service & Repair

About Our Dealership

Dealer on Cars.com since January 2010

Thank you for choosing Napleton's Palm Beach Acura. To ensure that we provide you with the best possible vehicle, all of our vehicles go through an extensive 151 point check system. We want to make sure that we are selling you only the best possible quality pre-owned vehicles. We want your business! Please let us know what we can do to make this your best car buying experience ever. We are located at 6870 Okeechobee Blvd just 1/2 mile West of the turnpike in West Palm Beach, Florida 33411.

"Number 1 Acura Dealer in Palm Beach County"