Napleton's Palm Beach Acura

Hi, We had an issue with the 2021 Suburban we bought from Napleton Acura 3 years ago. We had a problem, and they helped us!!! Crazy...right!!! We so appreciate the integrity they showed. There are not many businesses that help the way they should, try and make things right.. Diego did. Napleton Acura did!!! Five stars Diego!! Diego called me back, multiple times, worked things out and helped!!! Who knew?? Our next car will be bought from Diego and his team!!! Integrity in the car industry is vanishing, Napleton Acura deserves the chance to earn your business, they have proven to be a trusted automobile dealership. Thank you Diego! Anne Marie Drebenstedt

Marcus Jones was my salesperson. He was wonderful and very very helpful. I definitely recommend him. He will take care of you 100%

The entire purchasing experience was excellent from initial conversation about the car to being home with it in my garage. I absolutely love driving my 2024 ZDX Type S. My experience with the staff of the dealership and the service department has been a five star experience as well. Napleton's is the best dealership in South Florida. My sales person, Marcus, has been like a best friend throughout the entire process. I want to thank everyone involved, truly. -ABK/xOmegaPrime

They had a falsely advertised Honda crv at $13,990.00 on carfax. Wasted my time in sending me a video, talking to me and answering my questions waiting for me to make an appointment the next day to be told oh the car is actually $18K. They say carfax has inaccurate info and that’s false because I verified the price with the sales lady yesterday and she told me it’s their practice to price cars lower than competitors within 500 miles. What a waste of time and lies. Avoid!

Outstanding…the best… Couldn’t be better…just ask for Zeek T….he’ll always watch out for you! Great service…ALWAYS!!

Valerie Chrystal is an exceptional service advisor. The service department does a great job. Highly recommend to anyone interested in buying or servicing an Acura.

Reviewed on Oct 28, 2024 Verified Purchase GEORGE WAS GREAT!!....EXCELLENT SALESMAN, VERY PROFESSIONAL AND A BETTER PERSON....VERY KNOWLEDGEABLE ABOUT THE CARS, ALL KINDS AND ENGINES...THOROUGH...DETAILED ORIENTED AND BEST OF ALL - VERY PATIENT...GAVE ME PLENTY OF TIME TO MAKE THE FINAL DECISION WITH GOOD INFORMATION TO PURCHASE THE PRE-OWNED 2018 MAXIMA SL. WAS VERY HAPPY WITH THE EXPERIENCE AT NAPLETON'S PALM BEACH ACURA, WITH GEORGE, JARON THE SALES MANAGER, YOUR ENTIRE STAFF AND WITH THE MAXIMA!! ...HIGHLY RECOMMEND GEORGE!!!..THANK YOU VERY MUCH . REGARDS, NEAL NAS

These scam artists hate nothing more than a no-nonsense buyer. Walked in, said I’d take one of the 19 same year same model same color vehicles sitting on their lot. Simple, I’ll just buy it right now. The only condition was removing a ridiculous dealer addition sticker marking up the price by $9,998. Got the runaround, of course. Everything went totally down hill dealing with (read the reviews to get a sense for how many they’ve had) the GM and “service” team (Jeff, the most miserable human I may ever have met, might have been the absolute worst). Zeke, a service “professional” refuses to be honest and documents services that aren’t even performed while having calls go to his personal cell, which has a voicemail indicating he is a realtor. Jeff, GM, will threaten you and say he’s “lifelong best friends with the regional GM, so who do you think they will believe?” Dealer will allow field techs to drive a brand new vehicle 100 miles and out of the county through $9 in tolls to “recreate a technology issue” on a brand new MDX tech with issues other dealers are already posting about on message boards. Its like they screw with customers for sport. Avoid these jerks at all cost. It’s because of them that I cannot WAIT to be rid of my brand new MDX that still has a service package and warranty. It’s not worth it.

Dealing with Napletons Palm Beach has been an absolute pleasure! I’m in love with my Acura Integra Aspec w/ technology package. After other dealers and awful experience, we reached out to them seeing exactly the car of my interest. I got a call from Luis Flores sales manager and made an appointment, shortly thereafter I received a text with an introduction to “Ellio” who would be assisting us . When we arrived the car was waiting, tested it , loved it and went in for the deal. They worked well with us, Ellio is so friendly and comfortable to be around, he never made us feel rushed , Louis came and we sealed the deal. Everything was transparent and we paid what we offered. Ellio stayed with us with a phenomenal delivery of our car. I would gladly recommend this beautiful dealer ship if you’re seriously shopping for a car. You can shop with confidence there. Ellio was outstanding!

Fast and easy used car purchase. Also got a great deal on the car I wanted