Meet Martin Gero

I recently purchased a Jeep from this dealership, and I want to take a moment to highlight the positive and the areas that could be improved. First and foremost, Devonte did a phenomenal job. His knowledge of the vehicle and ability to understand what the customer is looking for is exceptional. Even when the process became frustrating, he remained professional and tactful in his communication, which is why I gave him 5 stars. He demonstrated that he understands the importance of completing the job and ensuring the customer is taken care of all the way through. I also want to recognize Martin, who was outstanding during the closing process. He took the time to explain the dealership’s history and carried himself with professionalism, making the final steps of the sale smooth and informative. Where my experience fell short was in the financing process. Despite coming in with a pre-approved check from my bank, I felt pressured to use the dealership’s in-house lender. Both the Finance Manager and Devonte insisted they could secure a better interest rate, but I had already made my decision. I explained that I wanted my wife involved in the process, but since she works the night shift at a hospital, it wasn’t possible for her to come in before work. Unfortunately, the Finance Manager continued to push for it, without fully considering our circumstances—including the fact that we live in Wesley Chapel and she would have had to fight Tampa traffic before her shift. As a U.S. service member with a spouse who is a first responder, I found this lack of flexibility and understanding disappointing. Once I made it clear I was moving forward with my pre-approval, I noticed a shift in tone and demeanor from both the Finance Manager and Devonte. While Devonte handled it professionally, it was clear that there was frustration and an eagerness to conclude the process. I also wish more time had been spent upfront explaining the warranty options and coverage. Had that been communicated earlier, I could have budgeted for it instead of paying out-of-pocket later. To add to the frustration, within 15 minutes of leaving the dealership, the Auto Start/Stop warning light came on in my new Jeep. I also noticed a knocking sound during shifting when accelerating, which makes me question whether the vehicle had been properly serviced before sale. This experience leaves me unsure if I want to return here for servicing. Overall, the dealership itself is impressive and clearly moves a lot of Jeeps. However, I would encourage the management team—especially in finance—to put more focus on customer care and to recognize that not all customers can or should be pressured into using in-house lending. Incentives and kickbacks should never come at the expense of customer trust. With that said, I want to sincerely thank Devonte and Martin for their professionalism. They were the highlights of my experience and truly represent what good customer service should look like.

I came in and looked at a truck, while they did bait and switch and as of today the other truck is still lited at 42,000 but when you get there it’s now 15000 more… it’s blatant at this point. Outside of that just make sure you ask questions and don’t let them rush you through the process and you’ll be good. Like anywhere else pay attention to what you’re signing and read before you do. My salesman was nice and worked for us while we were there and make sure we were happy. Got a good deal on my trade, took them the offer from the last dealership with kbb value and they beat it by another 1000. The service department was quick and easy when i scheduled work and we were in and out in under an hour. They have a nice cafe inside and the food is really good.

Michael was very helpful and went above and beyond to make sure my son and I were taken care of while there. Even when things got tough they got the deal done and we left happy. Next time I’m in search of a vehicle I will be back and would recommend them to anyone.

Deceptive pricing. Aggressive, rude and condescending sales manager. Extremely inflated doc and filing fees applied.

Noah Perez and the sales team at Jerry Ulm Chrysler Dodge Jeep Ram are great to work with and are very professional and efficient! I appreciate their professionalism, efficiency, and hard work with my new RAM 1500 purchase!

Domonick was exceptional with helping me close my deal. He’s highly knowledgeable and went above and beyond to make sure I was satisfied with everything throughout the whole process. Domonick set up the paint work on some rear bumper and tailgate scratches that were noted during the test drive. He’s a great asset to the dealership! I appreciate the negotiations being handled with urgency and not the typical long waiting game many dealers play. Thank you to everyone who was involved in my deal at Jerry Ulm CDJR.

Great price on vehicle. Finance department did an excellent job finding goood rates and had excellent follow up.

Not only was our experience smooth but it was hassle free. From the salesman to the finance manager to the delivery of my new truck everything was great!

Easy to work with on all fronts. The actual dealership is very nice as well.

Incredible dealership! From entering into the showroom, very personable staff, the salesman, Michael (manager), Azaam in finance, Kevin was amazing in delivering, the detail people did a wonderful job. I would give this dealership an 11.