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Jerry Ulm Dodge Chrysler RAM

(8,213 reviews)
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award

Reviews

(8,213 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ulm Dodge Chrysler RAM from DealerRater.

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Excellent

Carlos Batista was a very helpful and courteous service technician. Work was performed in a timely fashion with minor glitches. Will come back for service in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Professional and trustworthy

Tracy was the service person that took care of my van on two different occasions Tracy immediately understood The issue I had with my vehicle and quickly resolved the problem Tracy was friendly and courteous She also arranged a rental from Enterprise as well and made sure a was comfortable in the lounge while I wait d for the rental

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

3rd vehicle bought from this awesome dealership

Excellent customer service and wide selection of vehicles; Tiffany in finance tries to get you the best deal with financing. Our salesman Moe was outstanding. We live in St.Pete and have made the drive to this Tampa dealership to buy a 3rd vehicle from them;that’s how good they are! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

These guys are awesome!!!

Ive been going here for years now and haven't had a bad experience yet. I'm the type that tends to stay away from dealerships because they seem like they're always just out to make a buck, but I've been nothing but happy with the prices and service provided by Jerry Ulm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I would choose a different location for service

Took my truck in for a massive shaking in front end...(death wobble) and for recalls. They didn’t find the problem until the second time I brought it back. The mechanic left s small took in my steering wheel. The steering wheel was put back on improperly and I had to return a third time to have that corrected. i took my truck to a mechanic shop to have the death wobble fixed and paid 1/3 of the price. My truck had 8 recalls in 4 years.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

Went in for an oil change in my Wrangler. Great service by Alex P. Thanks for all your help Great parts department to look at while waiting

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service Dept, always helpful.

Ronald was very very helpful, informative and attentive to my needs. Communication was excellent as well. Would recommend him to all my friends for service help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service.

I was very happy with the service dept. locating and fixing the issue with my Jeep. Ron W. was excellent, helping me get in and out, only being out my vehicle for a day.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service Delivers on promises

Ron was fantastic. I brought my car in because the check engine light was on. This was a Monday morning. They advised me of the issue and cost to repair. I did not have the money so I was charged $152 for the diagnostic service. I told Rob I would not have the money to complete the repairs until Friday (payday). He promised if I brought it back in on Friday my $152 paid would be credited towards the rest of the repair charges. Well I brought it back Friday morning at 7:30. Great shuttle service took me to work. Ron called just before noon and said it was ready. Shuttle came back to pick me up. The $152 was credited towards the repair as promised and it took less than 5 hours for me to get my car back. I’m very pleased with the service and cost and will be continuing to go back for future work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Customer service

Had a oil change and tire rotation, the service was fast , friendly and professional..Express Consultant Richard CASTANON was on point during my visit as was Jimmy Lewis used car sales

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.