Reviews
Poor managed, overworked service department
I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has changed in the past year. Although it appears they have made changes to the service dept.. The service is anything but. June 27th 2016 I purchased 03 Echo. I came in with a coupon they mailed to me for a free tire rotation. I also wanted balancing that I new I was going to have to pay for. This service advisor tries to sell me everything under the sun. I tell him twice that the car has only has 15,000 MI. They charge me $62.00 for balancing.I later call the service advisor, he gives me a 50.00 card to use their. Today I visit for a oil change. They can't do it until next week. Today is Thurs, not a holiday weekend. I also tried scheduling online, I wait 5 days, no return call. I'm at Whesley Chaple Toyota now. I know we're I will be doing business for now on.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Jay Nigro
- Orlando Capaz
- Que Harris
- David Johnson
- Jack McNerny
- Gus Constantanos
- Harold Gant
- Josue Lopez
- Eric McGhie
- Daniel Reyes
- Devin Robishaw
- Emmanuel Rueben
- Teresa Aurie
- Nick Drummond
- David Goldberg
- Josh Fuller
- Nick Leftheris
- Sherri Lehr
- Kevin Lucciola
- Elga Matos
- Matthew Nolan
- Rudy Reyes
- Jake Sears
- Donnie Smith
- Delbert Venters
- Miodrag Djurkovich
- Anthony Rider
- Hylon Moon
- Mike Kipling
- Stephen James
- Robin Hanousek
- Edward Torres
- Dejuan Sutton
- Kyle Purdy
- Robert Privett
- Glenn Peterson
- Ben Nixon
- Harvey Mondragon
- Paul Lavoie
- Ricardo Dominguez
- Cristian Damelinez
- Nate Cook
- Joel Rodriguez
- Demetrius Culler Jr
- Joshua Bryant
- Ramon Viray
- Joe Trozzo
Hylon provided excellent support and issue with my car...
Hylon provided excellent support and issue with my car has been resolved... outstanding customer service. I received a great rate on a loaner car and return process was seamless
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair