Reviews
The staff at the Lexus dealership go above and beyond for
The staff at the Lexus dealership go above and beyond for their customers. From sales, to service you can expect the best service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We returned from a seven day cruise to discover our Lexus
We returned from a seven day cruise to discover our Lexus had a dead battery. We were in a parking garage in Miami and had to get a jump to start the car. While on Alligator Alley we called Lexus Of Clearwater to let them know our situation, and drove straight there. Without a scheduled appointment, we waited no more than 20 minutes before an advisor, Paul Hildebrand, was able to squeeze us into his busy schedule. Our wait time was minimal and Paul even had all the bugs washed off the car. The experience as amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Groot for the win!
My husband got himself into a hole with a shotty "buy-here pay-here" car that was ultimately unsafe for our family. As a previous customer of Lexus I knew they were honest and work hard for their customers. I have to say that my belief in lexus and enthusiasm was even underestimated. We walked in, close to closing on a Friday night, not expecting much - just looking for info. We got paired with salesman Connor Groot and laid out the situation. He was honest that it wasnt a pretty situation yet hopeful on getting us into something. We stayed an hour passed closing so they could get numbers together, and concluded that returning the next day would be best for everyone. The next morning the Connor and the finance team hit the pavement first thing, keeping in contact at every update. We got a call that they had a glimmer of miracle for us, so we returned to the dealership to finalize everything. The team here worked all day to get a deal FOR US (as what we presented with was less than ideal of a situation and I'm sure the profit margins are slim on this deal from their end). We felt like valued customers even though we weren't buying the most expensive car on the lot. The effort and attitude of the Lexus Clearwater team has earned us as lifetime customers. I will not purchase a car from any other place. Thankful for the team that made this happen and the light mood Connor Groot held while things were stressful for us. Looking forward to sending business that way from now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rachel, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Lexus of Clearwater
Best buying experience ever! Went in to purchase one car and ended up with two cars. Jamie Bordner-Gibes was super nice and very knowledgeable. I purchased the ES350 and my husband the Infinity QX 80. Jamie was able to answer all of our questions without hesitation. Joshua Foster in finance was amazing assuring that we got the best financing with reasonable payments. Thank you Jamie, Joshua and the entire Lexus of Clearwater for the impeccable car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shawn, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Friendly service.
Friendly service. Provided a shuttle to drop me off while I was waiting on the maintenance of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great dealership, they have a comfortable space to relax
Great dealership, they have a comfortable space to relax and wait if you need to and a decent stock on the floor depending on what you are looking for. They take a little while longer to make sure everything is perfect, I won't trust anywhere else to tune up and oil change my ES350.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Service was prompt and thorough and they were able to
Service was prompt and thorough and they were able to solve my issue. Everyone was polite and professional. I am definitely coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Excellent experience
My last service was scheduled easily and when I got there they got me out on time. Rey courteous and efficient
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Review of Lexus of Clearwater, FL
Whenever I've had my Lexus into this dealer, no matter the reason, they have always been the perfect mix of professional and personal expertize. The dealership itself is geared for customer comfort and ease of navigation. The personnel are top notch and admirably caring and attentive. After detailing what work was done my Service Consultant, Eric Almberg, always makes sure I understand and asks if I've any questions. Every visit to them I know without question both my car and I will be treated with detail and excellence.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Patricia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Go with Jill!
I called the dealership and Jill answered the phone I knew that she would be my sales person due to her knowledge of the vehicle, NX 300 I was looking for. I had many questions and she answered all without hesitation from financing to turbo! This woman is a Lexus automobile specialist. She found the test make and mice of what I was looking for and had it for me on the lot the next day. I was like angatlin gun on the test drive with questions on the vehicle and her knowledge was incredible. Ask for Jill!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Melanie, we're happy to hear you had such a positive experience with our team! We always strive to provide personable and excellent customer service. Thank you again for the review!