Reviews
Write a reviewBest quality service!
Gillian is great to work with! My husband and I have worked with Gillian twice now and she just goes above and beyond to deliver top quality service. We have been through the process of purchasing a vehicle a few times now and I would say this has been the best service we have received. We also feel that at Crown Acura we have got the best possible deal. Driving from Orlando to Clearwater is so worth it. Gillian is the best and we highly recommend her!
Best quality service!
Gillian is great to work with! My husband and I have worked with Gillian twice now and she just goes above and beyond to deliver top quality service. We have been through the process of purchasing a vehicle a few times now and I would say this has been the best service we have received. We also feel that at Crown Acura we have got the best possible deal. Driving from Orlando to Clearwater is so worth it. Gillian is the best and we highly recommend her!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephanie, We greatly appreciate you for leaving Gillian this extraordinary review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Gillian could provide you with top notch service. We are delighted to know that she went above and beyond for you. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Acura team!
John Shaw at Crown Acura!
John Shaw helped me immediately in a time of need! He was understanding and awesome! I will only use Crown Acura for all my needs!
John Shaw at Crown Acura!
John Shaw helped me immediately in a time of need! He was understanding and awesome! I will only use Crown Acura for all my needs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shannon, Thank you so much for leaving John this awesome review! We are glad to hear that John took great care of you and your automotive needs. We are happy to know that he helped you immediately in a time of need for you. We look forward to continue serving you and your future automotive needs for many years to come.
Crown Acura Clearwater Fl
Logan Lane is always so courteous and patient ad well as thorough in explaining everything and all that will be done for service to my vehicle.
Crown Acura Clearwater Fl
Logan Lane is always so courteous and patient ad well as thorough in explaining everything and all that will be done for service to my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mrs Brown, Thank you so much for leaving Logan this amazing review! We are glad to hear that Logan took great care of you and your automotive needs. We are happy to know that he was so courteous and patient. Please do not hesitate to let us know how we may be of further service to you.
Gillian is wonderful!
We love our rdx we purchased thru Gillian Barnes. She was patient and attentive with us coming from out of state. Finance was fast and easy as well.
Gillian is wonderful!
We love our rdx we purchased thru Gillian Barnes. She was patient and attentive with us coming from out of state. Finance was fast and easy as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Laura, We greatly appreciate you for leaving Gillian this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Gillian could provide you with top notch service. We are delighted to know that she was patient and attentive. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Acura team!
Simply Stellar!
Simply Stellar!!—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him.
Simply Stellar!
Simply Stellar!!—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Crown name is earned
Excellent character & employee culture you can feel as you enter and spend time with the personnel. Gillian Barnes made sure I was comfortable with the car and it's many tech features from test ride to post-sale delivery. No shortcuts in presentation, negotiation and introduction of key Crown management and service personnel. Please see Gillian, as she'll take necessary time to cover details.
Crown name is earned
Excellent character & employee culture you can feel as you enter and spend time with the personnel. Gillian Barnes made sure I was comfortable with the car and it's many tech features from test ride to post-sale delivery. No shortcuts in presentation, negotiation and introduction of key Crown management and service personnel. Please see Gillian, as she'll take necessary time to cover details.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hank, We are grateful for you leaving Gillian this stunning review and recommendation! We are so appreciative of the opportunity to work with you and we are glad that Gillian could provide you with 5-star service. We are pleased to know that she made sure you were comfortable with your new vehicle and it's many tech features. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Crown Acura team!
Amazing Sales & Service from Chris Duncanson
I had an amazing experience at Crown Acura on Saturday. With guidance and amazing service from Chris Duncanson, I was able to purchase the vehicle of my dreams. Chris was extremely knowledgeable, professional, friendly and he made this one of the best car-buying experiences I've had. Thanks also to Ashlee, the Finance Manager and everyone at the dealership. I could not be happier! Thanks again, Chris and Team! - Amber Bancroft
Amazing Sales & Service from Chris Duncanson
I had an amazing experience at Crown Acura on Saturday. With guidance and amazing service from Chris Duncanson, I was able to purchase the vehicle of my dreams. Chris was extremely knowledgeable, professional, friendly and he made this one of the best car-buying experiences I've had. Thanks also to Ashlee, the Finance Manager and everyone at the dealership. I could not be happier! Thanks again, Chris and Team! - Amber Bancroft
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amber, We are grateful for you leaving Chris and Ashlee this marvelous review! We are so appreciative of the opportunity to work with you and we are glad that they could provide you with 5-star service. We are pleased to know that they were extremely knowledgeable, friendly and made this one of the best car buying experiences you have ever had. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Crown Acura team!
Visiting this dealership was an exception experience.
Visiting this dealership was an exception experience. I was greeted by Kai Walden who was so knowledgeable with the cars on the lot I was very impressed. Keep in mind I was not looking to buy a car that day and between the financing available for me and the comfortable atmosphere at this dealership I’m a proud owner of an Acura TLX
Visiting this dealership was an exception experience.
Visiting this dealership was an exception experience. I was greeted by Kai Walden who was so knowledgeable with the cars on the lot I was very impressed. Keep in mind I was not looking to buy a car that day and between the financing available for me and the comfortable atmosphere at this dealership I’m a proud owner of an Acura TLX
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service
Great working with the dealership and Kai Walden. Service was great. Fast and quick. Very helpful and knowledgeable. We had a smooth, quick and hassle free service.
Great service
Great working with the dealership and Kai Walden. Service was great. Fast and quick. Very helpful and knowledgeable. We had a smooth, quick and hassle free service.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rachel, We greatly appreciate you for leaving Kai this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that Kai could provide you with top notch service. We are delighted to know that he was very helpful and knowledgeable. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Acura team!
Awesome sales and financial personnel.
Awesome sales and financial personnel. No games - straightforward and competent Very satisfied. It was a pleasure doing business with them.
Awesome sales and financial personnel.
Awesome sales and financial personnel. No games - straightforward and competent Very satisfied. It was a pleasure doing business with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car