Reviews
I had such a wonderful experience working with Ms. Milissa Grimsley at Crown Acura! From the very beginning, she was professional, patient, thorough, and—most importantly—she had a great sense of humor that made the entire car-buying process enjoyable and stress-free. Milissa took the time to answer all of our questions, explain everything clearly, and never once made us feel pressured. She was genuinely interested in helping us find the right vehicle and made us feel valued throughout the process. Ultimately, we decided to go with a different vehicle and dealership because we found the right car, the right package, and the right price for us. However, I want to emphasize that our decision had absolutely nothing to do with the exceptional service we received from Milissa. If you’re shopping for an Acura, I highly recommend asking for Ms. Milissa Grimsley at Crown Acura. She is knowledgeable, personable, patient, and truly a pleasure to work with. Thank you, Milissa, for making our experience such a positive one! ❤️
I had such a wonderful experience working with Ms. Milissa Grimsley at Crown Acura! From the very beginning, she was professional, patient, thorough, and—most importantly—she had a great sense of humor that made the entire car-buying process enjoyable and stress-free. Milissa took the time to answer all of our questions, explain everything clearly, and never once made us feel pressured. She was genuinely interested in helping us find the right vehicle and made us feel valued throughout the process. Ultimately, we decided to go with a different vehicle and dealership because we found the right car, the right package, and the right price for us. However, I want to emphasize that our decision had absolutely nothing to do with the exceptional service we received from Milissa. If you’re shopping for an Acura, I highly recommend asking for Ms. Milissa Grimsley at Crown Acura. She is knowledgeable, personable, patient, and truly a pleasure to work with. Thank you, Milissa, for making our experience such a positive one! ❤️
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Crown Acura always provides prompt service and a comfortable place to wait. Thanks to SM BART for helping me get in and out quickly!
Crown Acura always provides prompt service and a comfortable place to wait. Thanks to SM BART for helping me get in and out quickly!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My appointment was for 8 AM. When I arrived, they're waiting for me. They check my car in immediately went through all the options of service for me. After we agreed on the service They showed me the waiting area which is very comfortable complete with coffee and all delicious acts makes it a lot easier waiting. The service advisor Logan Lane, very friendly, very professional, sent a text of the technician working on the calrand explaining everything, first time I've ever seen anything like that. I would definitely recommend this dealership and Logan himself.
My appointment was for 8 AM. When I arrived, they're waiting for me. They check my car in immediately went through all the options of service for me. After we agreed on the service They showed me the waiting area which is very comfortable complete with coffee and all delicious acts makes it a lot easier waiting. The service advisor Logan Lane, very friendly, very professional, sent a text of the technician working on the calrand explaining everything, first time I've ever seen anything like that. I would definitely recommend this dealership and Logan himself.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of Logan, we thank you for sharing such a detailed review! It's wonderful to hear how promptly you were checked in for your 8 AM appointment, with every service option explained clearly and a comfortable waiting area to match. That text update from the technician sounds like a real standout touch, and Logan's friendly, professional approach clearly tied it all together. We appreciate you recommending both Logan and the dealership. Should you need any assistance in the future, please don't hesitate to contact us.
I have leased three cars from Crown Acura, and each time was a great experience. MIlissa Grimsley went above and beyond, making the experience smooth and enjoyable. I’m sure I’ll be back again when this lease is up! Thanks, Milissa! Loved the video you made for me!
I have leased three cars from Crown Acura, and each time was a great experience. MIlissa Grimsley went above and beyond, making the experience smooth and enjoyable. I’m sure I’ll be back again when this lease is up! Thanks, Milissa! Loved the video you made for me!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are honored by your feedback and grateful for your loyalty after leasing three vehicles with us. It’s wonderful to hear how Melissa’s dedication made each experience so positive. We look forward to being your trusted destination for automotive needs again in the future!
John Shaw provides excellent communication and professional client service as requested. He is willing to assist in all areas as much as possible. CLB
John Shaw provides excellent communication and professional client service as requested. He is willing to assist in all areas as much as possible. CLB
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for writing to us about your experience with John. We’re delighted to hear about his commitment to excellent communication and service. It’s a privilege to have team members like him who prioritize customer satisfaction. Should you need any assistance in the future, please don’t hesitate to reach out.
John Shaw continues to provide excellent and professional customer service. His willingness to assist is extraordinary. CLB
John Shaw continues to provide excellent and professional customer service. His willingness to assist is extraordinary. CLB
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback about John’s outstanding service is truly appreciated. It’s rewarding to have team members who consistently go above and beyond for our customers. We’re grateful for your continued trust and support.
I have been bringing my car here for several years and the care and quality of service are unbeatable. I would never trust my car to anyone else
I have been bringing my car here for several years and the care and quality of service are unbeatable. I would never trust my car to anyone else
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Since you mentioned bringing your car here for several years, that loyalty deserves to be acknowledged first. The unbeatable care and quality of service you've experienced throughout is exactly why we hope customers feel they can trust us with their vehicles. Our team looks forward to being your trusted destination for all your automotive care.
Logan Lane and the entire crew at Crown Acura provide you with a great experience always! I wouldn’t buy an Acura anywhere else. Top Notch dealership and second to none.
Logan Lane and the entire crew at Crown Acura provide you with a great experience always! I wouldn’t buy an Acura anywhere else. Top Notch dealership and second to none.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hearing that Logan and the team consistently deliver a great experience is exactly the kind of feedback we are grateful to receive! It's wonderful to know you wouldn't buy an Acura anywhere else, and we're proud to be considered top notch by someone with your loyalty. Please let us know if there is anything more we can do for you.
I’m an auto-aftermarket business consultant - a lifelong car guy who has owned nearly 60 vehicles. I’ve spent a lifetime in and around automobile dealerships, so I’ve seen the good, the bad, and the ugly. Of all my vehicles, I've never owned an Acura, and last year I made a deal with Crown Acura’s General Sales Manager Sophie Morris and her team for a 2025 RDX. Over the past year, I’ve had several opportunities to interact with this dealership and observe Acura General Manager Sophie at work. What impresses me most is that she is constantly looking and listening for ways to make the dealership run smoother, more efficiently, and ultimately better for the customer. Sophie is proactive. She pays attention, recognizes problems and opportunities, and looks for ways to improve things rather than simply walking past them. That is what good management is all about. Acura of Clearwater is fortunate to have Sophie Morris in a leadership position. After nearly 60 vehicles and more dealership experiences than I can count, I don’t give praise like this lightly. Sophie Morris has earned it. Mark / Clearwater, Florida
I’m an auto-aftermarket business consultant - a lifelong car guy who has owned nearly 60 vehicles. I’ve spent a lifetime in and around automobile dealerships, so I’ve seen the good, the bad, and the ugly. Of all my vehicles, I've never owned an Acura, and last year I made a deal with Crown Acura’s General Sales Manager Sophie Morris and her team for a 2025 RDX. Over the past year, I’ve had several opportunities to interact with this dealership and observe Acura General Manager Sophie at work. What impresses me most is that she is constantly looking and listening for ways to make the dealership run smoother, more efficiently, and ultimately better for the customer. Sophie is proactive. She pays attention, recognizes problems and opportunities, and looks for ways to improve things rather than simply walking past them. That is what good management is all about. Acura of Clearwater is fortunate to have Sophie Morris in a leadership position. After nearly 60 vehicles and more dealership experiences than I can count, I don’t give praise like this lightly. Sophie Morris has earned it. Mark / Clearwater, Florida
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing your perspective on Sophie's leadership is exactly the kind of feedback we are grateful to receive, especially given your extensive background around dealerships. It's clear her proactive approach to spotting problems and improving the customer experience has made a real impression on you over the past year with your RDX. We appreciate you taking the time to share such thoughtful praise, and we look forward to being your trusted destination for all your automotive needs.
John Shaw has excellent customer service skills and communication . He is honest and really cares about you .
John Shaw has excellent customer service skills and communication . He is honest and really cares about you .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share how honest and caring John was, along with his strong communication throughout. That kind of genuine service is exactly what we hope every customer experiences. Please reach out anytime we can help with anything else.