Sam Galloway Ford Hours
Southwest Florida's Largest Volume Ford Dealer.
"Serving customers in Southwest Florida for nearly 100 years!"
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My Lincoln was handled as expected and on time. The repairs were effective in eliminating the noise and personal concern.
We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!
I had my oil changed and a brake light bulb replaced. The experience was flawless.
Susan, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Routine service on both my Lincoln vehicles went smoothly as expected. The Service department is friendly, competent and knowledgeable. They provided... me with expectations of what was going to be done, kept me informed of any additional service needed at that time or in the future and completed the check out process with a thorough explanation. Randy, Sherry, and the whole service and technical crew do an excellent job of keeping my vehicles in great shape.
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!
They performed the lube/oil change and tire rotation on time. Their facility is top notch and on top if that you get a free car wash! What's not to... like?
Frederic, thank you so much for your outstanding review!
I am always treated so well when I bring my car in for service here. The service personnel are so very friendly and explain everything they are going... to do on you vehicle and keep you posted as to when to expect it to be finished. They waiting area is very nice, with complimentary water and snacks.
Hello Patricia, we appreciate your feedback of our Staff's outstanding service! We hope you continue to choose Sam Galloway Ford Lincoln for all ...your vehicle needs! Take care!
Process was easy.Staff was friendly and knowledgeable.
Leslie, thank you so much for your kind words!
I have been a loyal Galloway customer for more than 20 years. I purchased a Lincoln MKZ and later the AC failed. They replaced the AC compressor and... removed the dashboard leaving trim pieces uninstalled they forgot to install fasteners for dash and console they left to access other components leaving greasy fingerprints on the interior pieces the undercarriage shroud fell off as a result of replacing AC compressor and not installing the fasteners. They did not replace the undercarriage shroud even when the car was brought back a third time to correct continuing issues with AC I even gave them the part number to the shroud and the Issue is still not resolved after several weeks. I would expect this type of unprofessional service from some fly by night company but certainly not a well established 5 star dealership like Galloway I'm absolutely mortified. and if Mr. Galloway gets wind of this I have no doubt heads will roll. Meanwhile I have a Lincoln MKZ with AC that does not cool the car down after its 90 degrees outside and I even have limo tint on all the windows and it used to blow me out of there but not anymore.
Hello Greg thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Sam Ga...lloway Ford Lincoln. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (239) 936-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Very nice experience for car maintenance and repairs
Neil, thank you so much for your kind words!
Because I own a Ford I purchased a 0 deductible extended warranty in order to lessen the pain. With that said, my TPMS fault warning light started flashing... so I went to my known service manager to have it fixed. However I was advised it was very busy about a two hour wait, I therefore came two days later and again it was very busy. I was told by the service adviser the they would try to reset the TPSM at witch time I told the new service advisor to that they have been reset already and there was need for replacement. Then I was told it would be approximately 1.5 hours. At the three hour mark I contacted the service manager, who then took control and had my vehicle out in 30 minutes. Upon checking what was replaced or repaired on my invoice, the mechanic stated failed to indicate which sensor was replaced, ( kind of important ) so I then used my own pressure gage to find that one tire was 8 pound less air indicating the tire with replacement TPMS. Wondering why Mechanic has a job when he can’t even figure out how to chech tire pressure. After 4.5 hours of frustration, I drive to work the next morning and the TPMS fault flashes again. And yes I check the tire pressure in ALL tires to make sure they were all properly inflated. Someone really needs to remove their head from their A$$ Because they are really causing the customers seek other dealerships. Extremely disappointed after approximately 6 hours on a TPMS issue, AND ITS NOT FIXED, REALLY!!!
George, we always strive to do 100% for all of our customers so we?re extremely disappointed to hear of your negative experience with us. Please give ...us a call at (239) 936-3673 and we will do our best to make this better. We hope to hear from you soon.
Got to Sam Galloway Ford for my oil change, TJ Powell was my service advisor that day he was polite and knowledgeable. Lobby personal very nice...overall... always get a great service there!
Teresa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to... provide exceptional service at a great value -- we hope you'll consider us again in the future!