Sam Galloway Ford

My Service Advisor James Wilson was excellent, very knowledgeable and efficient. My overall experience was very positive.

Ben trying to get a simple question answered from the service department for three days. No returned calls, get sent to voicemails that don't even... identify who your leaving the message for. But doesn't matter anyway because you never seem to get a returned call. Sales was great when I bought the new vehicle, but service Sucks here with a capital S.

Worked with a salesperson to draft paperwork, I got a loan approved, the last step was to reserve it for 4 days so I could fly in from California to do... a last look and drive it off the lot. I booked flights and accommodations and got quotes on shipping it back to California only to get a dismissive email this morning that the car had been sold by another salesperson. Furious, I kept asking what happened until i finally received a call that when they were inspecting the car (I asked for them to do that) they found “so much wrong” that they went straight to auction with it, without informing me of what’s wrong. I call xxxxxxxx. They won’t share the report and now I’m stuck with flights to Florida. Don’t do business here.

BEFORE PURCHASING MY NEW LINCOLN THE SALESMAN TOLD ME I would have free lifetime car washes. This was one of my criteria for buying a car. 3 months after... I purchased it he told me they were no longer offering free car washes. When I complained to the sales manager he was very rude and told me too bad

My Lincoln was handled as expected and on time. The repairs were effective in eliminating the noise and personal concern.

I had my oil changed and a brake light bulb replaced. The experience was flawless.

Routine service on both my Lincoln vehicles went smoothly as expected. The Service department is friendly, competent and knowledgeable. They provided... me with expectations of what was going to be done, kept me informed of any additional service needed at that time or in the future and completed the check out process with a thorough explanation. Randy, Sherry, and the whole service and technical crew do an excellent job of keeping my vehicles in great shape.

They performed the lube/oil change and tire rotation on time. Their facility is top notch and on top if that you get a free car wash! What's not to... like?

I am always treated so well when I bring my car in for service here. The service personnel are so very friendly and explain everything they are going... to do on you vehicle and keep you posted as to when to expect it to be finished. They waiting area is very nice, with complimentary water and snacks.

Process was easy.Staff was friendly and knowledgeable.