Sam Galloway Ford Hours
Southwest Florida's Largest Volume Ford Dealer.
"Serving customers in Southwest Florida for nearly 100 years!"
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My Service Advisor James Wilson was excellent, very knowledgeable and efficient. My overall experience was very positive.
Hi Edward, thank you for the great review!
Ben trying to get a simple question answered from the service department for three days. No returned calls, get sent to voicemails that don't even... identify who your leaving the message for. But doesn't matter anyway because you never seem to get a returned call. Sales was great when I bought the new vehicle, but service Sucks here with a capital S.
Hi Ken, we are so disappointed to see your rating. Falling short of meeting your expectations is not to the standards we strive to achieve, and we hum...bly ask for the opportunity to make this right. At your earliest convenience, please give our Service Director, Roy Hardin, a call at 239-936-2193. Thank you!
Worked with a salesperson to draft paperwork, I got a loan approved, the last step was to reserve it for 4 days so I could fly in from California to do... a last look and drive it off the lot. I booked flights and accommodations and got quotes on shipping it back to California only to get a dismissive email this morning that the car had been sold by another salesperson. Furious, I kept asking what happened until i finally received a call that when they were inspecting the car (I asked for them to do that) they found “so much wrong” that they went straight to auction with it, without informing me of what’s wrong. I call xxxxxxxx. They won’t share the report and now I’m stuck with flights to Florida. Don’t do business here.
We are so disappointed to learn of this situation you have described. We take our customers? comments seriously so we hope that you?ll give us a call ...at (239) 936-3673 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
BEFORE PURCHASING MY NEW LINCOLN THE SALESMAN TOLD ME I would have free lifetime car washes. This was one of my criteria for buying a car. 3 months after... I purchased it he told me they were no longer offering free car washes. When I complained to the sales manager he was very rude and told me too bad
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Sam Galloway Ford... Lincoln. We can assure you that it was truly not our intention to disappoint you during this process. We would appreciate the opportunity to speak with you regarding this matter so we can work towards a resolution. Please contact us at (239) 936-3673 at your earliest convenience and we will do our best to make this right.
My Lincoln was handled as expected and on time. The repairs were effective in eliminating the noise and personal concern.
We really appreciate you taking the time to leave us feedback on your visit! Please let us know if there is ever anything else we can do for you! Safe... travels!
I had my oil changed and a brake light bulb replaced. The experience was flawless.
Susan, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Routine service on both my Lincoln vehicles went smoothly as expected. The Service department is friendly, competent and knowledgeable. They provided... me with expectations of what was going to be done, kept me informed of any additional service needed at that time or in the future and completed the check out process with a thorough explanation. Randy, Sherry, and the whole service and technical crew do an excellent job of keeping my vehicles in great shape.
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy... to assist you! Safe travels!
They performed the lube/oil change and tire rotation on time. Their facility is top notch and on top if that you get a free car wash! What's not to... like?
Frederic, thank you so much for your outstanding review!
I am always treated so well when I bring my car in for service here. The service personnel are so very friendly and explain everything they are going... to do on you vehicle and keep you posted as to when to expect it to be finished. They waiting area is very nice, with complimentary water and snacks.
Hello Patricia, we appreciate your feedback of our Staff's outstanding service! We hope you continue to choose Sam Galloway Ford Lincoln for all ...your vehicle needs! Take care!
Process was easy.Staff was friendly and knowledgeable.
Leslie, thank you so much for your kind words!