Val Ward Cadillac

4.8
(838 reviews)
Visit Val Ward Cadillac
Sales hours:
Service hours:
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Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 consumer dealer award View 3 awards
2024 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award

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New (239) 214-6959 (239) 214-6959
Used (239) 271-2736 (239) 271-2736
Service (239) 214-6963 (239) 214-6963

Inventory

See all 149 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2006.
Val Ward Cadillac is a third-generation family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele.
We offer aggressive no nonsense pricing and have been a leader in Certified Pre-owned Cadillac sales.

Val Ward has received Cadillac's prestigious "Dealer of the Year" award 8 times and we are among Cadillac's top performing dealers for customer sales and service. We offer off site presentation of your new Cadillac as well as complimentary car washes to our clientele every Saturday. Let us show you how exceptional your luxury buying experience can be.
"Let our family make car buying easy." Call Jeff Miller for more details at (239) 229-5843!

Service center

Phone number (239) 214-6963

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 17 employees View less employees

Reviews

4.8
(838 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Val Ward Cadillac from DealerRater.

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5.0

It would be a pleasure to recommend Val Ward Cadillac to

It would be a pleasure to recommend Val Ward Cadillac to someone interested in purchasing a car. Out salesman Don Figgs was very professional and a pleasure with which to do business.

5.0

It would be a pleasure to recommend Val Ward Cadillac to

It would be a pleasure to recommend Val Ward Cadillac to someone interested in purchasing a car. Out salesman Don Figgs was very professional and a pleasure with which to do business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Efficient service center.

Efficient service center. Jane F. Best. At customer service . I was out in a reasonable time and satisfied.

5.0

Efficient service center.

Efficient service center. Jane F. Best. At customer service . I was out in a reasonable time and satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Always professional and prompt service with Dave M.

Always professional and prompt service with Dave M. A pleasure every year to service our Escalade. Thank you!

5.0

Always professional and prompt service with Dave M.

Always professional and prompt service with Dave M. A pleasure every year to service our Escalade. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Excellent have always been more than happy with cars and

Excellent have always been more than happy with cars and SUVs that I bought and also with service department

5.0

Excellent have always been more than happy with cars and

Excellent have always been more than happy with cars and SUVs that I bought and also with service department

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Prompt efficient service with a smile!

Prompt efficient service with a smile! My car was ready and clean within the time limit they said.

5.0

Prompt efficient service with a smile!

Prompt efficient service with a smile! My car was ready and clean within the time limit they said.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Dave as always was very professional and courteous.

Dave as always was very professional and courteous. Service was prompt and timely. Love getting back a clean car too.

5.0

Dave as always was very professional and courteous.

Dave as always was very professional and courteous. Service was prompt and timely. Love getting back a clean car too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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4.0

Jamie Martin took good care of me.

Jamie Martin took good care of me. Was not happy with the car wash. Did not dry car. Left many water marks.

4.0

Jamie Martin took good care of me.

Jamie Martin took good care of me. Was not happy with the car wash. Did not dry car. Left many water marks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Excellent salesman.

Excellent salesman. Easy to work with, kept me informed. Responded quickly to questions. Has car set up and ready to be picked up.

5.0

Excellent salesman.

Excellent salesman. Easy to work with, kept me informed. Responded quickly to questions. Has car set up and ready to be picked up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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2.0

Service staff are stumped with solving a problem with the

Service staff are stumped with solving a problem with the car. Technical support from GM can’t solve the problem. There is I guess an apparent design flaw in the A/C system that has no solution except to bypass other electrical systems. I have had 11 Cadillacs to date. All of the previous ones worked fine. I will work through the situation as best we can and find a different car when the lease on this one runs out. The Service Dept. has done their best…this is not a question of their expertise. I have been very happy with Cadillac for 33 years. But this is not an inexpensive car…I expect a higher level of design and operation.

2.0

Service staff are stumped with solving a problem with the

Service staff are stumped with solving a problem with the car. Technical support from GM can’t solve the problem. There is I guess an apparent design flaw in the A/C system that has no solution except to bypass other electrical systems. I have had 11 Cadillacs to date. All of the previous ones worked fine. I will work through the situation as best we can and find a different car when the lease on this one runs out. The Service Dept. has done their best…this is not a question of their expertise. I have been very happy with Cadillac for 33 years. But this is not an inexpensive car…I expect a higher level of design and operation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good Afternoon Mr. Frankland! We appreciate the kind words and note. Sorry to hear you are having difficulties, as all of us can appreciate how frustrating sporadic issues can be. I spoke with my service staff and was happy to hear you had a chance to drive with our Service Manager. We are always available at 239.249.3434 if we may assist with anything. Have a great start to your weekend Sir.

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5.0

Julio was fantastic made the purchase so easy and

Julio was fantastic made the purchase so easy and seamless a pleasureable experience and no hassle

5.0

Julio was fantastic made the purchase so easy and

Julio was fantastic made the purchase so easy and seamless a pleasureable experience and no hassle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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