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Val Ward Cadillac

(1,276 reviews)
Visit Val Ward Cadillac
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award

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New (239) 214-6959 (239) 214-6959
Used (239) 271-2736 (239) 271-2736
Service (239) 214-6963 (239) 214-6963

Inventory

See all 238 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2006.
Val Ward Cadillac is a third-generation family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele.
We offer aggressive no nonsense pricing and have been a leader in Certified Pre-owned Cadillac sales.

Val Ward has received Cadillac's prestigious "Dealer of the Year" award 8 times and we are among Cadillac's top performing dealers for customer sales and service. We offer off site presentation of your new Cadillac as well as complimentary car washes to our clientele every Saturday. Let us show you how exceptional your luxury buying experience can be.
"Let our family make car buying easy." Call Jeff Miller for more details at (239) 229-5843!

Service center

Phone number (239) 214-6963

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(1,276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Val Ward Cadillac from DealerRater.

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Great services, excellent customer service and always

Great services, excellent customer service and always willing to help me with my vehicle needs

Great services, excellent customer service and always

Great services, excellent customer service and always willing to help me with my vehicle needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Honest service manager.

Honest service manager. Never suggests service I don’t really need. So happy to have found a service department I can trust.

Honest service manager.

Honest service manager. Never suggests service I don’t really need. So happy to have found a service department I can trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

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Griffin was an excellent salesman.

Griffin was an excellent salesman. Very knowledgeable, professional, and personable. Trey Ward also was involved in the sale and made sure everything went smoothly.

Griffin was an excellent salesman.

Griffin was an excellent salesman. Very knowledgeable, professional, and personable. Trey Ward also was involved in the sale and made sure everything went smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

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Everyone was very friendly and helpful.

Everyone was very friendly and helpful. The repairs were done quickly. I was able to view photos of the work. And when I came to pick up my vehicle it was starting to rain so they had me pull into the open garage door to avoid getting wet. Top notch service!

Everyone was very friendly and helpful.

Everyone was very friendly and helpful. The repairs were done quickly. I was able to view photos of the work. And when I came to pick up my vehicle it was starting to rain so they had me pull into the open garage door to avoid getting wet. Top notch service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

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Part was ordered and Warranty repair was performed in a

Part was ordered and Warranty repair was performed in a timely manner. Easy to drop off and ready when promised.

Part was ordered and Warranty repair was performed in a

Part was ordered and Warranty repair was performed in a timely manner. Easy to drop off and ready when promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very efficient.

Very efficient. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed.

Very efficient.

Very efficient. My issues are always completed in a timely manner and I have always been able to get an appointment scheduled when needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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We were met by Sam Vince, as was planned.

We were met by Sam Vince, as was planned. I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less than 3 hours. Very pleased with Sam Vince and Val Ward Cadillac.

We were met by Sam Vince, as was planned.

We were met by Sam Vince, as was planned. I already knew that I would purchase the 2018 ATS. Sam and I took a short ride while my CTS weas being evaluated. The entire transaction took less than 3 hours. Very pleased with Sam Vince and Val Ward Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Staff was pleasant.

Staff was pleasant. Service was extremely quick. Waiting area was clean with coffee, snacks, electric outlet in case you need to charge your phone and a TV.

Staff was pleasant.

Staff was pleasant. Service was extremely quick. Waiting area was clean with coffee, snacks, electric outlet in case you need to charge your phone and a TV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I wouldn’t t get another vehicle from them if they insist

I wouldn’t t get another vehicle from them if they insist on the dupont t warranty like they did when I purchased car. Had no choice if you want car you must take warranty . $2k Called with issue sorry THATSnot covered But we will give a courtesy detail oh thank you $2k for a detail what a deal

I wouldn’t t get another vehicle from them if they insist

I wouldn’t t get another vehicle from them if they insist on the dupont t warranty like they did when I purchased car. Had no choice if you want car you must take warranty . $2k Called with issue sorry THATSnot covered But we will give a courtesy detail oh thank you $2k for a detail what a deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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good experience, Salesman was professional and friendly.

good experience, Salesman was professional and friendly. Easy Process throughout. This Dealership from sales to service is top notch.

good experience, Salesman was professional and friendly.

good experience, Salesman was professional and friendly. Easy Process throughout. This Dealership from sales to service is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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