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Val Ward Cadillac

(1,547 reviews)
Visit Val Ward Cadillac
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2026 consumer dealer award
View 5 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award

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New (833) 612-6098 (833) 612-6098
Used (866) 475-6232 (866) 475-6232
Service (833) 649-5018 (833) 649-5018

Inventory

See all 164 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2006.
Val Ward Cadillac is a third-generation family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele.
We offer aggressive no nonsense pricing and have been a leader in Certified Pre-owned Cadillac sales.

Val Ward has received Cadillac's prestigious "Dealer of the Year" award 8 times and we are among Cadillac's top performing dealers for customer sales and service. We offer off site presentation of your new Cadillac as well as complimentary car washes to our clientele every Saturday. Let us show you how exceptional your luxury buying experience can be.
"Let our family make car buying easy." Call for more details at (239) 229-5843!

Service center

Phone number (833) 649-5018

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(1,547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Val Ward Cadillac from DealerRater.

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It's always a quick and easy experience with the service center. Everyone is very pleasant and makes sure you are taken care of in a timely & proper manner.

It's always a quick and easy experience with the service center. Everyone is very pleasant and makes sure you are taken care of in a timely & proper manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Always a positive experience. Service was quick and service rep Dave is always helpful and available.

Always a positive experience. Service was quick and service rep Dave is always helpful and available.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Fast, reliable service. Easy to schedule appointments. All the staff is very nice, the waiting lounge is well stocked.

Fast, reliable service. Easy to schedule appointments. All the staff is very nice, the waiting lounge is well stocked.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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My service advisor Jane Flesh is the bomb. She knows her stuff very well. Yes

My service advisor Jane Flesh is the bomb. She knows her stuff very well. Yes

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Both sales and service exceed expectations. Associates are knowledgeable, helpful and have the customers' interest as paramount. Always a pleasure to visit the dealership.

Both sales and service exceed expectations. Associates are knowledgeable, helpful and have the customers' interest as paramount. Always a pleasure to visit the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Jane handles our needs quickly and professionally. She shows care when communicating repair needs and timing. I highly recommend her.

Jane handles our needs quickly and professionally. She shows care when communicating repair needs and timing. I highly recommend her.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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Wonderful! Pleasant experience from the beginning. Everyone is very professional and friendly. Service is excellent.

Wonderful! Pleasant experience from the beginning. Everyone is very professional and friendly. Service is excellent.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Val Ward had the vehicle I was looking for and Don Figgs is good at his job. Having said that, Don made the experience easy and enjoyable.

Val Ward had the vehicle I was looking for and Don Figgs is good at his job. Having said that, Don made the experience easy and enjoyable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I love the service at Val Ward! It is easy to schedule. Dave McKinney treats me like family, and always patiently explains everything that my car needs. The waiting area is comfortable and a loaner is made available, if necessary.

I love the service at Val Ward! It is easy to schedule. Dave McKinney treats me like family, and always patiently explains everything that my car needs. The waiting area is comfortable and a loaner is made available, if necessary.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Eddie and Jay provided outstanding service throughout the entire purchasing process. They kept me well informed at every stage, answered all of my questions thoroughly, and ensured the experience was smooth, transparent, and professional. I truly appreciate their dedication and would highly recommend working with them.

Eddie and Jay provided outstanding service throughout the entire purchasing process. They kept me well informed at every stage, answered all of my questions thoroughly, and ensured the experience was smooth, transparent, and professional. I truly appreciate their dedication and would highly recommend working with them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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