ReviewsWrite a review
Great dealership. Fred Walters was our salesman. He was...
Great dealership. Fred Walters was our salesman. He was very knowledgeable, courteous and kept working with management to arrange a very good deal that was right for us.
It was refreshing to have a great experience buying a...
It was refreshing to have a great experience buying a truck from Jeff Miller. He was upfront and no hidden fees. We will be back!
Hi, our staff is committed to providing each of our clients with the best automotive experience! We do hope we can be of assistance in the future. Take care!
Me and my husband just purchases our GMC Yukon with the wonderful assistance of Don Figgs !! Oh my lord how do I express not only what a great salesman this guy waa but just overall great individual i hot the pleasure to meet and work with. He truley tried to get our money worth but treated us as though we were family. We felt so welcomed and and taken care by the whole team honestly best dealership !! Thank you guys for all the help ! Forever greatful ! Mr.Figgs you are truely godsent !! May god bless you and your beautiful family !
Hello, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit! Have a great day.
the most pleasant Car experience I’ve yet had, Kris was...
the most pleasant Car experience I’ve yet had, Kris was very attentive, polite, compassionate to my prior bad run ins with car dealerships I mean I can go on & on, the best decision I made was purchasing a car from valward & running into Mr. Kris Crawford! A true people person which you don’t find often 🖤
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Have a great day!
Justin is a true professional. Vibrant and communication...
Justin is a true professional. Vibrant and communication is top notch the entire way. Everything one would expect at a reputable, quality establishment. Stellar on all accounts and a breath of fresh air. We will happily return for future purchases!
Hi, thank you for your kind feedback; we are happy to pass along your comments to the team here at Gustman Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit.
I own a 2007 Escalade EXT, service by Val Ward since...
I own a 2007 Escalade EXT, service by Val Ward since 2014. They replaced my steering box just before a trip up north in August 2020. Half-way to our destination I lost steering. Luckily no one was injured. On-Star towed the vehicle to a Cadillac dealer in Hilton Head, who said the tie rod bolts had not been installed by Val Ward. The rod geometry is such that the rods are held down by gravity but the left wheel's rod became unseated on a rough road. Val Ward claimed they could not have failed to install the bolts. Their service, the trip's gas receipts, the OnStar towing, and the Cadillac service in Hilton Head are all documented. Val Ward compensated most of my out of pocket extra costs through a nominal cash amount and an allowance on future service, but their refusal to accept responsibility, together with their refusal to consider simple quality control steps to prevent a recurrence is unprofessional. Subsequent letters to the owner, Trey Ward have not been answered. Bush league performance by Ward and his personnel.
As a gesture of good will for an existing client, we have tried to help Mr. Skok by reimbursing for the repair costs in South Carolina. He was given $500.00 which was more than the dealer charged. In addition, shortly thereafter we met and Mr. Skok was given a future service credit of $1000.00. Please note if the problem Mr. Skok had in South Carolina was present when he left the dealership he would not have made it out of town. As a 14-year-old vehicle with approx. 176,000 miles, a vehicle of this age and miles is going to have repairs. Despite our efforts he has written to every level of dealership and Cadillac Management. In the best interest of Mr. Skok and Val Ward Cadillac he needs to find another facility to have any future repairs completed and we must at this time revoke the $1000.00 offer towards future repairs. -James Gedra General Manager Val Ward Cadillac
I worked with Tom many moons ago at BRAUN CADILLAC BUICK...
I worked with Tom many moons ago at BRAUN CADILLAC BUICK in BUFFALO, NY! I can’t help but remember what a Professional, Intelligent, Motivated Hard Worker, as well as Charming he was. His work ethic was unmatched! There was indeed a valuable lesson in every aspect of the business with every conversation. I carried that knowledge with me and I feel fortunate to have more or less had his expertise mentoring me. I wish Tom all the very best always! Chandra Smith (Campbell), NYC
Exceptional Service! Professional and Respectful of our time
Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. I'm grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I don't think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. I'll gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. We hope you enjoy your new vehicle and have a wonderful day!
tried to get information about a car they had listed on cars.com. Received an automated email letting me know they would be in touch to answer my questions. Several days later I received an email asking if they had satisfactorily answered my questions. I responded that I had not heard from anyone to which I received a response that Jeff had a doctor's appointment and would answer my questions after that... That was Wednesday morning - it is now Friday afternoon.... Guess they are not interested in selling me a car.
Hello! Thank you for taking the time to share your experience with us, even if it was less than stellar. We normally set the bar exceedingly high with all of our online interactions and if your experience was anything less than exceptional, that was certainly not our intent. If you are still interested in one of our vehicles and would be willing to give us a 2nd chance, please feel free to call a member of our Management team directly at 239.229.5843 and we would be happy to help! Thanks again, have a great weekend. -Justin F. with Val Ward Cadillac
I am so thrilled with my purchase and even more thrilled...
I am so thrilled with my purchase and even more thrilled with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward.
We're so glad to hear that our sales team could provide you with a five star car shopping experience. Please let us know if there is anything else you may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new car!