Reviews
It's always a pleasure having the Cadillac team preform
It's always a pleasure having the Cadillac team preform my service work, they are very understanding and always know what to fix.
It's always a pleasure having the Cadillac team preform
It's always a pleasure having the Cadillac team preform my service work, they are very understanding and always know what to fix.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I really enjoy having Chris Sewell as my service
I really enjoy having Chris Sewell as my service consultant. He is always friendly and helpful, and explains everything thoroughly to me. He's even had me go in the garage and have the mechanic show me what's wrong on occasion. Chris makes sure my service experience is outstanding. This dealership has always treated me right, I purchased my CT-5 there, and I've never had a problem having my car serviced there. The gentlemen who run the free carwash on Saturdays also do an outstanding job, and deserve their tips! Just a great dealership all the way around!!
I really enjoy having Chris Sewell as my service
I really enjoy having Chris Sewell as my service consultant. He is always friendly and helpful, and explains everything thoroughly to me. He's even had me go in the garage and have the mechanic show me what's wrong on occasion. Chris makes sure my service experience is outstanding. This dealership has always treated me right, I purchased my CT-5 there, and I've never had a problem having my car serviced there. The gentlemen who run the free carwash on Saturdays also do an outstanding job, and deserve their tips! Just a great dealership all the way around!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review; we are happy to pass along your comments to Chris at Val Ward Cadillac, Inc.! We are always more than happy to assist you if anything else comes up. Take care!
Julio was wonderful to work with.
Julio was wonderful to work with. He made everything easy and flawless. He knew a lot about the car and was very helpful. The sales manager was also a delight to work with.
Julio was wonderful to work with.
Julio was wonderful to work with. He made everything easy and flawless. He knew a lot about the car and was very helpful. The sales manager was also a delight to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Friendly service reps.
Friendly service reps.took me in righr away even though it was just an inspection for a recall.
Friendly service reps.
Friendly service reps.took me in righr away even though it was just an inspection for a recall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
Poor Service Car was in shop almost a month for a broken
Poor Service Car was in shop almost a month for a broken back seat mechanism New Car 100o miles Very frustrating
Poor Service Car was in shop almost a month for a broken
Poor Service Car was in shop almost a month for a broken back seat mechanism New Car 100o miles Very frustrating
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Always friendly and efficient.
Always friendly and efficient.. The service was on time as specified and I was on the road again.
Always friendly and efficient.
Always friendly and efficient.. The service was on time as specified and I was on the road again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate your feedback! We hope to see you soon!
⭐⭐⭐⭐⭐ I’m giving Val Ward Cadillac dealership a full 5
⭐⭐⭐⭐⭐ I’m giving Val Ward Cadillac dealership a full 5 stars for delivering the highest level of service. From start to finish, the experience was professional, smooth, and genuinely enjoyable. A special shout-out to Julio, who went above and beyond—knowledgeable, patient, and truly committed to making sure everything was perfect. Julio made the entire process easy and stress-free, and his attention to detail really stood out. If you’re looking for top-tier service and an exceptional buying experience, this dealership—and Julio—are the best of the best! Linda Darby
⭐⭐⭐⭐⭐ I’m giving Val Ward Cadillac dealership a full 5
⭐⭐⭐⭐⭐ I’m giving Val Ward Cadillac dealership a full 5 stars for delivering the highest level of service. From start to finish, the experience was professional, smooth, and genuinely enjoyable. A special shout-out to Julio, who went above and beyond—knowledgeable, patient, and truly committed to making sure everything was perfect. Julio made the entire process easy and stress-free, and his attention to detail really stood out. If you’re looking for top-tier service and an exceptional buying experience, this dealership—and Julio—are the best of the best! Linda Darby
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Everyone at the dealership was very knowledgeable and
Everyone at the dealership was very knowledgeable and friendly. I was very impressed with your staff.
Everyone at the dealership was very knowledgeable and
Everyone at the dealership was very knowledgeable and friendly. I was very impressed with your staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful experience and I got just what I wanted.
Wonderful experience and I got just what I wanted. Walked in at noon and left at 4 pm with a XT 5
Wonderful experience and I got just what I wanted.
Wonderful experience and I got just what I wanted. Walked in at noon and left at 4 pm with a XT 5
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mcarney, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
I thought Chris did a great job of working my car into
I thought Chris did a great job of working my car into service that morning as I drove in without an appointment. I look forward to having him be my contact for future work at Val Ward. He was very professional and good to work with.
I thought Chris did a great job of working my car into
I thought Chris did a great job of working my car into service that morning as I drove in without an appointment. I look forward to having him be my contact for future work at Val Ward. He was very professional and good to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.