Reviews
The service department was fast and efficient and kept us updated on regular basis. They gave us a loaner car and even met us half way to pick up our car! They rock!
The service department was fast and efficient and kept us updated on regular basis. They gave us a loaner car and even met us half way to pick up our car! They rock!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jane always courteous efficient and transparent with everything pinnacle . She keeps setting the bar higher every time .
Jane always courteous efficient and transparent with everything pinnacle . She keeps setting the bar higher every time .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Prices were very much way too high and there was a big lack of communication.
Prices were very much way too high and there was a big lack of communication.
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- Buying process
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- Quality of repair
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (239) 939-2212 at your earliest convenience to discuss how we can turn your experience into a positive one.
I am very pleased with the service at Val Ward especially my advisor. Jane always does a fantastic job. Really appreciate everything she does.
I am very pleased with the service at Val Ward especially my advisor. Jane always does a fantastic job. Really appreciate everything she does.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!
Val Ward's service department remains to uphold their integrity in providing quality service. They always make me feel to be a valued customer. Dave, Jane and Karina are certainly more like ambassadors than that of service liaison.
Val Ward's service department remains to uphold their integrity in providing quality service. They always make me feel to be a valued customer. Dave, Jane and Karina are certainly more like ambassadors than that of service liaison.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service. Service writer kept me informed and was very professional. Would recommend this dealer.
Excellent service. Service writer kept me informed and was very professional. Would recommend this dealer.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience at Val Ward! Friendly, professional service, knowledgeable staff, and they made everything easy.
Great experience at Val Ward! Friendly, professional service, knowledgeable staff, and they made everything easy.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jane was very helpful with our tire sensor problem! She helped us deal with our warrenty which we appreciated.
Jane was very helpful with our tire sensor problem! She helped us deal with our warrenty which we appreciated.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They changed the oil and rotated the tires in a timely manner but they could not solve the problem that I brought in for.
They changed the oil and rotated the tires in a timely manner but they could not solve the problem that I brought in for.
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- Buying process
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.
Services were great. No waiting service was done in time. Waiting area was very quiet and comfortable. Personal pleasant and respectful. I would recommend Val Ward dealership to anyone looking to buy!
Services were great. No waiting service was done in time. Waiting area was very quiet and comfortable. Personal pleasant and respectful. I would recommend Val Ward dealership to anyone looking to buy!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair