[{"id":458744,"personPtyId":34905122,"firstName":"Bill","lastName":"Griffith","titleText":"New Cadillac Sales","emailTxt":"billgriffith@valward.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/0ed8074bca9e.jpg","drDealerId":14294,"dealerEmpStartDtUtc":"1285891200","industryStartDtUtc":"844128000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":458750,"firstName":"Tom","lastName":"Knoche","titleText":"New Cadillac Sales","emailTxt":"tomknoche@valward.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/e0fd26fde994.jpg","drDealerId":14294,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":458746,"personPtyId":34718162,"firstName":"Tom","lastName":"Henion","titleText":"New Cadillac Sales","emailTxt":"tomhenion@valward.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/cdb441c652ea.jpg","drDealerId":14294,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":458743,"firstName":"Marty","lastName":"Bogenrief","titleText":"New Cadillac Sales","emailTxt":"martyb@valward.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/804eff36f539.jpg","drDealerId":14294,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":458739,"firstName":"Jeff","lastName":"Miller","titleText":"Internet Sales Manager","emailTxt":"jmiller@valward.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/e97d0f7767e2.jpg","drDealerId":14294,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":540987,"personPtyId":48658850,"firstName":"Fred","lastName":"Walters","titleText":"New Cadillac Sales/Leasing-Preowned Sales","shortBioText":"Have loved Cadillac since a child, I owned my first one at 20. Love helping people identify the right vehicle and becoming a part of their automotive family. My wife and I just relocated to Florida and looking to build a client base and friendships in the Sunshine State. Give me a call or text and let me know how I can help. Thanks!","emailTxt":"fredwalters@valward.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/5445496020f3.jpg","drDealerId":14294,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1062374400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":540994,"personPtyId":49751179,"firstName":"Galen","lastName":"Mantell","titleText":"New Cadillac Sales","shortBioText":"Columbus Oh. Love family. Grandchildren,golf,and my cat.","emailTxt":"galenmantell@valward.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/bbae7eb590bf.jpg","drDealerId":14294,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"236563200","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Val Ward Cadillac Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2006

Val Ward Cadillac is a third-generation, family-owned business. For the past 47 years Val Ward Cadillac has sought to exceed the expectations of it's Southwest Florida clientele.

...


We offer aggressive, no nonsense pricing and have been a leader in Certified Pre-owned Cadillac sales. We are always looking for top quality trade-ins.

Val Ward has received Cadillac's prestigious "Dealer of the Year" award 5 times and we are among Cadillac's top performing dealers for customer sales and service. We offer off site presentation of your new Cadillac as well as complimentary car washes to our clientele every Saturday.

""Let our family make car buying easy." Call Jeff Miller for more details at (239) 229-5843!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
284 lifetime reviews. Includes reviews of Val Ward Cadillac from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 2, 2018

    Tom Henion contacted me several times to offer his assistance in finding my next leased car...he was knowledgeable, friendly on the phone and couldn???t... have done more to help me find a vehicle that met my needs. I am very happy with my purchase and will definitely encourage my friends to call Tom in the future. Thanks for a great experience...I love my XT5

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Lorac! We're glad Tom ended up being a great pairing for you! He's a great guy and would be more than happy to help again either with you or an...yone you may reference. We appreciate the time you took to leave this review. It means a lot to us. Have a great day!


    Worked with:
    Tom Henion

    New Cadillac Sales

    NOT RATED

  • 5.0 out of 5
    December 2, 2018

    We love Jane. She always does a great job of keeping our Cadillacs running in top shape. Please give her a big raise and tell her that Bob and Jeannette... Sloat are two of her biggest fans.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We'll see what we can do about Jane but we certainly appreciate the feedback! She's an ace at her job and seeing her create such great bonds with cust...omers makes us incredibly proud. If anything else comes up, please give us, or Jane specifically for that matter, a call :)

  • March 21, 2018

    Val Ward is an outstanding dealership with exceptional service. Marty was a pleasure to work with. His patience and understanding of getting me what I... wanted in my new car was beyond My expectations. Thank you Marty and thank you Val Ward.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review Sana! Going beyond expectations is what we strive for, so we love to hear we did well by you! Let us know if we can help furt...her!

  • 5.0 out of 5
    November 27, 2018

    My experience was exceptional as has been in previous visits. I appreciate the focus on making the best deal for all parties concerned. I know I can count... on Val Ward to back up their warranties and to make any corrections and repairs as needed in a responsible and timely manner. I deal exclusively with Val Ward because I place a high level of trust in their integrity to treat me fairly and honestly.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Morgan! These are the best kind of compliments any business especially a dealership like us could ask for. We are lucky to customers so kind li...ke yourself to leave these reviews for us. It truly makes us proud to know we are doing great! Thank you so much again!

  • 5.0 out of 5
    November 25, 2018

    very prompt and make us comfortable.I bought the vehicle same day and all the things were taken care off within an hr or two!I felt like I have known him... for a long time!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much! We loved working with you as well! Let us know if we can be of any further assistance. Thank you again for taking time to leave the... review and have a great day!


    Worked with:
    Bill Griffith

    New Cadillac Sales

    (5.0) 7 reviews

  • 5.0 out of 5
    November 18, 2018

    Val Ward Cadillac does a fantastic job with service. Friendly people, clean and comfortable waiting area and great work make this the perfect place for... service.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate the kind note Tim!

  • 5.0 out of 5
    November 17, 2018

    I received superior service at Val Ward Cadillac. They were ready at my appointment time and they addressed my concerns. All members of my service team... were knowledgeable and helpful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Judy! We're so glad to hear that not only was one person great with you but the whole team stepped up! It was a pleasure working wit...h you as well and getting to know you. If you need anything at all or have any questions please feel free to let us know!

  • 5.0 out of 5
    November 16, 2018

    Marty B. was a pleasure to work with this time around as well as the first and second time buying!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Stephen! We know Marty felt the same way about his experiences with you! He wanted to remind you hear to reach out if you need anything or have... any questions not thought of while in the store. Have a great day!

  • 5.0 out of 5
    November 14, 2018

    Excellent experience and great customer service. We had just arrived in Florida when we had car trouble. Online chat with dealer helped ease the situation.... Would recommend online chat with dealer rep for quick answers. Overall was A+

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    An A+ average works for us! We're super happy to hear you utilized the chat functionality as we're proud to be using that. It's somethi...ng that can be forgotten at times and anyone bringing it up really makes us happy. Let us know if we can do anything else or help in any way.

  • 5.0 out of 5
    November 11, 2018

    Everyone made you feel comfortable and that they understood and helped with car selection

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Chris! Our goal is always to make everyone feel at home, and we're glad to have succeed on that with you. By all means, let us know if the...re's any other way we can be of assistance. Thank you and have a great day!

View More Reviews

Val Ward Cadillac

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.