Reviews
Friendly service, efficient work, in timely completion at
Friendly service, efficient work, in timely completion at a reasonable price at a very nice facility
Friendly service, efficient work, in timely completion at
Friendly service, efficient work, in timely completion at a reasonable price at a very nice facility
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly and knowledgeable.
Friendly and knowledgeable. Waiting room clean and drink and snacks available.. Will have future repairs/service down here.
Friendly and knowledgeable.
Friendly and knowledgeable. Waiting room clean and drink and snacks available.. Will have future repairs/service down here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience with this dealership has been great!
My experience with this dealership has been great! They have been very dependable, reliable, and quick to take care of your needs.
My experience with this dealership has been great!
My experience with this dealership has been great! They have been very dependable, reliable, and quick to take care of your needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jamie Martin in my opinion is one of the best service
Jamie Martin in my opinion is one of the best service techs in all of SW Florida. He kept me informed the entire time and made sure all of my issues were resolved under warranty.
Jamie Martin in my opinion is one of the best service
Jamie Martin in my opinion is one of the best service techs in all of SW Florida. He kept me informed the entire time and made sure all of my issues were resolved under warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The sales experiance lived up to my expectation of
The sales experiance lived up to my expectation of dealing with a luxury car dealership. Very professional, I felt comfortable through out the sales process. The follow up after the sale has been 1st rate.
The sales experiance lived up to my expectation of
The sales experiance lived up to my expectation of dealing with a luxury car dealership. Very professional, I felt comfortable through out the sales process. The follow up after the sale has been 1st rate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I live in Missouri and was looking for a particular
I live in Missouri and was looking for a particular preowned aka used Nissan Rogue type. Overtime I saw I needed to be willing to drive a long way from home, even down here to Fort Myers, Florida, to get both a good car and trustworthy people. I dealt with lots of salespeople who didn't do what they promised or outright lied or atleast lack of transparency, but when I spoke with Gary Pratt in the Fort Myers, I quickly felt comfortable. He is a straight shooter, no games, no "good guy, bad guy" used car tactics, but honest and trustworthy. If you want to get ripped off, DO NOT go to Gary Pratt, but if you want a great deal through a no fooling around experience, go to Gary Pratt at Val Ward Cadillac in Fort Myers. I ❤️ my Nissan Rogue that I bought from Gary.
I live in Missouri and was looking for a particular
I live in Missouri and was looking for a particular preowned aka used Nissan Rogue type. Overtime I saw I needed to be willing to drive a long way from home, even down here to Fort Myers, Florida, to get both a good car and trustworthy people. I dealt with lots of salespeople who didn't do what they promised or outright lied or atleast lack of transparency, but when I spoke with Gary Pratt in the Fort Myers, I quickly felt comfortable. He is a straight shooter, no games, no "good guy, bad guy" used car tactics, but honest and trustworthy. If you want to get ripped off, DO NOT go to Gary Pratt, but if you want a great deal through a no fooling around experience, go to Gary Pratt at Val Ward Cadillac in Fort Myers. I ❤️ my Nissan Rogue that I bought from Gary.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Justin Crusel is our go to guy.
Justin Crusel is our go to guy. Just bought our third Cadillac from him. Great sense of humor, makes you feel comfortable and is ALWAYS available for follow up questions/guidance. We have referred him to some of our friends. We have always had great service at Val Ward. Service Dept has always done a great job. Everyone is very nice, always greets you with a smile. Lisa is always so pleasant and walks you through the process so you understand what you just signed before you left. So glad we found Val Ward when we moved to Ft. Myers 12 years ago! You are definitely our go to dealership.
Justin Crusel is our go to guy.
Justin Crusel is our go to guy. Just bought our third Cadillac from him. Great sense of humor, makes you feel comfortable and is ALWAYS available for follow up questions/guidance. We have referred him to some of our friends. We have always had great service at Val Ward. Service Dept has always done a great job. Everyone is very nice, always greets you with a smile. Lisa is always so pleasant and walks you through the process so you understand what you just signed before you left. So glad we found Val Ward when we moved to Ft. Myers 12 years ago! You are definitely our go to dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Would have appreciated better follow up regarding my
Would have appreciated better follow up regarding my purchase of a 2025 Escalade and the cooler that was listed on the window sticker but not installed in the vehicle.
Would have appreciated better follow up regarding my
Would have appreciated better follow up regarding my purchase of a 2025 Escalade and the cooler that was listed on the window sticker but not installed in the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Good Afternoon Peter95, Thank you for taking a moment to share your experience with us. On behalf of everyone here at our family-owned dealer, we appreciate your business and feedback on your purchase. If we may help with any facet of your ownership experience, from service to technology, we are just a phone call or email away! Have a great end to the week and an exceptional weekend.
Thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (239) 939-2212.
From the moment we checked in until we had our
From the moment we checked in until we had our cadillacxt5 repaired the whole experience was great. They got us a Lyft to take us home and brought our car to us when it was done. Highly recommended.
From the moment we checked in until we had our
From the moment we checked in until we had our cadillacxt5 repaired the whole experience was great. They got us a Lyft to take us home and brought our car to us when it was done. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
Jane is cool and helpful and sometimes funny.
Jane is cool and helpful and sometimes funny. The tv should be set on CNN and not allowed to go to another channel.
Jane is cool and helpful and sometimes funny.
Jane is cool and helpful and sometimes funny. The tv should be set on CNN and not allowed to go to another channel.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!