Val Ward Cadillac

Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well.... My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. I'm grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I don't think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. I'll gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself.

tried to get information about a car they had listed on cars.com. Received an automated email letting me know they would be in touch to answer my questions.... Several days later I received an email asking if they had satisfactorily answered my questions. I responded that I had not heard from anyone to which I received a response that Jeff had a doctor's appointment and would answer my questions after that... That was Wednesday morning - it is now Friday afternoon.... Guess they are not interested in selling me a car.

Val Ward is an outstanding dealership with exceptional service. Marty was a pleasure to work with. His patience and understanding of getting me what I... wanted in my new car was beyond My expectations. Thank you Marty and thank you Val Ward.

I am so thrilled with my purchase and even more thrilled with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward.

Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very professional... when I went to the dealer to have the new tire and wheel remounted on my vehicle. Could not have been handled better!

Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time I... need something all I have to do is call Jane. Wonderful service.

Very clean facility with very friendly and helpful y

Best salesman....went out of his way to help....best experience in purchasing a vehicle. That I have ever had. I definitely would recommend Val Ward Cadillac.

My key fob was lost and I could not get into my SRX to drive it. It was towed in and a new key gob was made for me. This was an emergency situation and... Doug handled it quickly for me as usual. I love the service Dept and will always buy my cars here

Val Ward Cadillac has been making the car buying experience a pleasure for decades. Every employee in every department goes to great lengths to be sure... that their customers expectations are not only met but exceeded.