Val Ward Cadillac

One of the best dealerships for service Great service and ability to take care of their customers

The experience I got yesterday was absolutely top notch. Everyone was so friendly and it made the buying process so easy. The customer service at the award is five stars.

1st off, Jane Flesch, What a remarkable women. Just can't say enough. The help and understanding of everything I needed to get the job done. Excellent. Communication, Friendly ,answers to every question with professionalism. And an avid Fisherwoman to boot. Just a tremendous opportunity to meet such women. Thankyou Jane for all your Help when I needed it most. Keith Schoch

⭐⭐⭐⭐⭐ Outstanding Experience with Val Ward Cadillac and Don Figgs! My wife and I recently purchased a new Cadillac XT6 from Val Ward Cadillac, and the experience was exceptional from start to finish. Our salesperson, Don Figgs, was everything you hope for when purchasing a vehicle. He was professional, knowledgeable, easy to talk with, and, most importantly, completely focused on understanding our needs rather than simply making a sale. At no point did we feel pressured. Instead, Don took the time to listen, answer our questions, and guide us toward the vehicle that was the right fit for us. The entire process was straightforward, transparent, and enjoyable. Don's customer-first approach made what can often be a stressful experience feel comfortable and rewarding. We absolutely love our new XT6 and could not be happier with our decision. If you're considering a Cadillac, we highly recommend Val Ward Cadillac and, especially, Don Figgs. His professionalism, patience, and commitment to customer satisfaction are second to none. Thank you, Don, and the entire Val Ward Cadillac team, for making this such a positive experience. We could not recommend you more highly!

Module was on back order for 45 days. When it did come into dealer inventory I was not contacted for 5 business days. By then I had to wait over the week end and two more working days until it was installed.

Excellent Service! Jane Flesch is my advisor and she does an amazing job! She explains everything, really listens to you, is very nice and friendly. I had a problem with a rattle and Vince and Lydia(?) found the problem, corrected it and road tested it with me to confirm my problem was corrected...very happy and impressed with the overall dedication to customer satisfaction this dealership presents. I buy Cadillac because of this exemplary service!

Karina is the best! Very knowledgeable about the vehicles and offers to help make the service experience an excellent one.

Val Ward Is the best for sales and service. They are prompt, thorough and pleasant too! Jane always makes sure I understand the service issues and keeps me informed If there is a change. PS Love the coffee machine in the waiting room!

i don't let any one else service my vehicles except Val Ward. They are honest, professional and fix the problem the first time.

Service was exceptional and David McKinner was great! Auto was serviced in a timely manner. All the employes are friendly and professional. However, we are very disappointed that the Valet service was discontinued. This was the main reason we purchased from Val Ward and a Cadillac and not a Lexus. We live over one hour away and bringing the car for service is very inconvenient.