Reviews
I have my car serviced in different States.Val Ward stand out as the best.
I have my car serviced in different States.Val Ward stand out as the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We had a great experience purchasing a used vehicle. Gary in sales was great. We needed to program a new key fob. The service department is very organized and timely. Overall great experience.
We had a great experience purchasing a used vehicle. Gary in sales was great. We needed to program a new key fob. The service department is very organized and timely. Overall great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I spoke to Mr Martinez prior to coming in to lease my Cadillac. I shared with him some potential challenges; however, he assured me that the team at Cadillac would work with me. When I arrived for my scheduled appointment Mr. Martinez was waiting t greet me with a smile and the car we spoke about. It was exactly what I wanted. Mr. Martinez made the process enjoyable. He also assisted me with car insurance as I had not had insurance for a year. He assisted me with syncing my phone to the car and I was off driving my new Cadillac home within a short period of time. My hats off to Mr. Martinez. I will gladly work with Mr. Martinez with purchasing future cars!
I spoke to Mr Martinez prior to coming in to lease my Cadillac. I shared with him some potential challenges; however, he assured me that the team at Cadillac would work with me. When I arrived for my scheduled appointment Mr. Martinez was waiting t greet me with a smile and the car we spoke about. It was exactly what I wanted. Mr. Martinez made the process enjoyable. He also assisted me with car insurance as I had not had insurance for a year. He assisted me with syncing my phone to the car and I was off driving my new Cadillac home within a short period of time. My hats off to Mr. Martinez. I will gladly work with Mr. Martinez with purchasing future cars!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Karina was great. Very knowledgeable and explained everything. I was very impressed with her. I had a very good experience with Val Ward
Karina was great. Very knowledgeable and explained everything. I was very impressed with her. I had a very good experience with Val Ward
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They are very accommodating and provided good explanations to all our questions. Very helpful in explaining the features of the vehicle as well as offering suggestions on issues we were not aware of when considering the vehicle we purchased.
They are very accommodating and provided good explanations to all our questions. Very helpful in explaining the features of the vehicle as well as offering suggestions on issues we were not aware of when considering the vehicle we purchased.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always great service but a little bit more expensive than what I was expecting. I love my Cadillac.
Always great service but a little bit more expensive than what I was expecting. I love my Cadillac.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.
Very good service. Quick in and out for oil change and tire rotation. Thank you Dave!!
Very good service. Quick in and out for oil change and tire rotation. Thank you Dave!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
We were very pleased with Val Ward. They explained everything very well and gave us exactly what we needed.
We were very pleased with Val Ward. They explained everything very well and gave us exactly what we needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional service every time! I’ve consistently had great experiences with this dealership. I usually work with Jane who is always friendly, knowledgeable, and wonderful to deal with. During this visit Dave assisted me with check in, and he was fantastic! I also want to give a special thank you to Amanda in the loaner department for arranging a gorgeous Lyriq for me while my Cadillac was being serviced! Everyone goes above and beyond to provide outstanding customer service. It’s clear that this dealership has a fantastic team and you’re always well taken care of. Highly recommend!
Exceptional service every time! I’ve consistently had great experiences with this dealership. I usually work with Jane who is always friendly, knowledgeable, and wonderful to deal with. During this visit Dave assisted me with check in, and he was fantastic! I also want to give a special thank you to Amanda in the loaner department for arranging a gorgeous Lyriq for me while my Cadillac was being serviced! Everyone goes above and beyond to provide outstanding customer service. It’s clear that this dealership has a fantastic team and you’re always well taken care of. Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Ashley, thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Great Customer Service and great attention, will definitely be coming back. They inform you every step of the way.
Great Customer Service and great attention, will definitely be coming back. They inform you every step of the way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.