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Val Ward Cadillac

4.9 out of 5 4.9
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Val Ward Cadillac Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

10:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2006

Val Ward Cadillac is a third-generation, family-owned business. For over 50 years we have sought to exceed the expectations of our Southwest Florida clientele.

...


We offer aggressive, no nonsense pricing and have been a leader in Certified Pre-owned Cadillac sales.

Val Ward has received Cadillac's prestigious "Dealer of the Year" award 6 times and we are among Cadillac's top performing dealers for customer sales and service. We offer off site presentation of your new Cadillac as well as complimentary car washes to our clientele every Saturday. Let us show you how exceptional your luxury buying experience can be.

""Let our family make car buying easy." Call Jeff Miller for more details at (239) 229-5843!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
415 lifetime reviews. Includes reviews of Val Ward Cadillac from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 12, 2020

    Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well.... My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. I'm grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I don't think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. I'll gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us..., please feel free to give us a call or stop by. We hope you enjoy your new vehicle and have a wonderful day!


    Worked with:
    Fred Walters

    New Cadillac Sales/Leasing-Preowned Sales

    (5.0) 6 reviews

  • 1.0 out of 5
    June 12, 2020

    tried to get information about a car they had listed on cars.com. Received an automated email letting me know they would be in touch to answer my questions.... Several days later I received an email asking if they had satisfactorily answered my questions. I responded that I had not heard from anyone to which I received a response that Jeff had a doctor's appointment and would answer my questions after that... That was Wednesday morning - it is now Friday afternoon.... Guess they are not interested in selling me a car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello! Thank you for taking the time to share your experience with us, even if it was less than stellar. We normally set the bar exceedingly high with... all of our online interactions and if your experience was anything less than exceptional, that was certainly not our intent. If you are still interested in one of our vehicles and would be willing to give us a 2nd chance, please feel free to call a member of our Management team directly at 239.229.5843 and we would be happy to help! Thanks again, have a great weekend. -Justin F. with Val Ward Cadillac

  • March 21, 2018

    Val Ward is an outstanding dealership with exceptional service. Marty was a pleasure to work with. His patience and understanding of getting me what I... wanted in my new car was beyond My expectations. Thank you Marty and thank you Val Ward.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review Sana! Going beyond expectations is what we strive for, so we love to hear we did well by you! Let us know if we can help furt...her!

  • 5.0 out of 5
    December 29, 2019

    I am so thrilled with my purchase and even more thrilled with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're so glad to hear that our sales team could provide you with a five star car shopping experience. Please let us know if there is anything else you... may need from us; we're always happy to help! We hope you have a fantastic day, and enjoy your new car!

  • 5.0 out of 5
    December 23, 2019

    Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very professional... when I went to the dealer to have the new tire and wheel remounted on my vehicle. Could not have been handled better!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Griffith

    New Cadillac Sales

    (5.0) 13 reviews

  • 5.0 out of 5
    December 22, 2019

    Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time I... need something all I have to do is call Jane. Wonderful service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Fred Walters

    New Cadillac Sales/Leasing-Preowned Sales

    (5.0) 6 reviews

  • 5.0 out of 5
    December 17, 2019

    Very clean facility with very friendly and helpful y

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2019

    Best salesman....went out of his way to help....best experience in purchasing a vehicle. That I have ever had. I definitely would recommend Val Ward Cadillac.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Tom Knoche

    New Cadillac Sales

    (5.0) 18 reviews

  • 5.0 out of 5
    December 15, 2019

    My key fob was lost and I could not get into my SRX to drive it. It was towed in and a new key gob was made for me. This was an emergency situation and... Doug handled it quickly for me as usual. I love the service Dept and will always buy my cars here

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    Val Ward Cadillac has been making the car buying experience a pleasure for decades. Every employee in every department goes to great lengths to be sure... that their customers expectations are not only met but exceeded.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Griffith

    New Cadillac Sales

    (5.0) 13 reviews

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