Roger Dean Chevrolet

This is our fourth vehicle from Roger Dean, and we continue to come back because of the amazing experience we receive every time. The sales team is always friendly, professional, and eager to help. Larry, the General Manager, is always involved and takes the time to personally thank us for our business, which makes us feel truly appreciated. Everyone at Roger Dean treats us like family, and that's something we value greatly. Thank you for consistently providing such a great car-buying experience. We highly recommend Roger Dean to anyone looking for a dealership that genuinely cares about its customers.

My vehicle needed a new computer. They said they couldn't find one anywhere except at an exhorbitant price. THREE TIMES as much as it was really worth. I know this because I knew someone who could check the cost of various parts inside the GM dealership world. Roger Dean Chevrolet's representative knew I was in a bind so they tripled the price and said that they could get me the only one that existed in North America. I chose to buy an after market one at a few hundred bucks rather than $1200 or something ridiculous, and have it installed by the Dean technician. The installation and programming is not a simple task. Unfortunately it didn't work. The Dean rep then said she could get me the one that was available but the price went up. Since I was renting a car and they had already dragged the issue out for 3 weeks I succumbed. They totally took advantage of me. Then, at the very end of the ordeal, they lost my keys. I pressured them again and again as I knew that I had not taken them. In the end they found the keys but offered no apology whatsoever. I would not buy a car or take a car to this dealership if they were the only place on the planet that was in the car business.

I am always greeted by my first name and treated very professionally I am always greeted by my first name and treated very professionally I am always greeted by my first name and treated very professionally

My first new car purchase since 2013! Everything was great until I had to deal with the service department the day after purchase. They never called me back to let me know my car had just been sitting there waiting for a part thays on back order and could take months to receive. What was supposed to be a happy decision after so long without a new car quickly turned to regret. The service department needs a serious overhaul.

Bought my blazer here wasn’t the greatest price but I was in a rush during the worst car market, can’t blame them their my biggest issue is their service department, 3 times now I schedule a early appointment I'm there 10 mins early for paper work, and their is a line out the door… the service manger has to be more limited with their appointment availability I am not waiting a hour to just speak to a service writer to do a basic inspection and oil change that’s ridiculous, I switched my authorized gm service to victory lane due to this ongoing issue the service manger needs to get their stuff together.

Hands down the worst service department I have ever dealt with. The last time I took my Corvette to them, they let it sit under a tree for three weeks while they dealt with the warranty company. I paid my bill and gave the ticket to the service writer. He handed the bill to an employee that went out to my car and wasn’t able to drive it. Since it was left in the weather for so long, the brake pads rusted to the rotors. I was then told there was nothing they could do because the service writer was at lunch. At this point I went to the service manager's office. The service manager acted annoyed and definitely isn’t a problem solver and has no business holding the position he does. The reason the car was there was due to leaking rims (a known factory flaw the factory doesn't stand behind. The right front tire had gone flat and the tech couldn’t putt air in it and decided to remove it from the car because I wouldn’t allow him to drive it without air in the tire (because that causes sidewall damage and weakens tire integrity, which a certified Chevrolet mechanic should know). After airing up the tire, the mechanic didn’t notice the right front brake was locked up so he just accelerated hard enough to get the car to drive. He drove the car half way across the parking lot without the front tire rolling. Don’t know how he couldn’t hear the tire scrubbing across the parking lot or me yelling for him to stop. On top of that, he used an impact o wrench on my lug nuts damaging them all. Even the service manager thought that was perfectly fine. He told me that’s what an impact was made for. Apparently this dealership doesn’t use torque wrenches, they think that impact wrenches are an acceptable tool to tighten lug nuts. And no, they didn’t use a torque stick. Every complaint I had about problems was countered by the service manager with ridiculous response, while deflecting and not taking responsibility for their less than professional actions. When you’re wrong, do go on the defensive; take responsibility for you errors and make things right. I called GM corporate to file a complaint and GM dropped the ball as well. I never heard back from everyone. So far at this dealership I have ordered a trim piece, prepaid for the the part and labor and they never got the part or contacted me. I had the hydraulic tensioner replaced, which was to be covered by warranty, they charged me and never reimbursed me. They replaced my torque tube for around $5K dollars and returned the car to me with a new issue, the car said to service the differential the first day I got the car back. It’s obvious they damaged the rear differential clutch control module when replacing the torque tube, but charged $1,200 to replace something they damaged. As much as I like GM products I will never again buy a GM product. Corporate should have done something when this complaint was lodged! Included are pictures of how they treated my car and what the rotor looked like after they left my garage kept car under a tree in the rainy season in Florida. The car has around 35K miles and I keep it out of the weather!

Kevin, a service writer, always does a good job. He keeps me informed as they work on my car.

Highly disappointed with used car sales. Started the process of buying a used truck about a month and a half ago. Dealership pulled my credit and I was approved to buy a truck. When I went back the truck was gone. I wasn’t really interested in that one anyways. I was told there was a similar truck but it was in the shop waiting on a part and I’d hear back when the truck was ready. I never heard about this one. After a few weeks I inquired about a truck that seemed to be the one that was “in the shop waiting on a part” it wasn’t but Richard said that’s one is here and I could come see it. But never mentioned it prior to this. I stopped today to learn all of the trucks are gone and I wasn’t called or text at all about them.

The Salesman Mickey was great. However, I question how well they inspect vehicles. Purchased a Chevy Tahoe within 48 days my vehicle is broken and need a whole new transmission. There were no warnings on vehicle. I just find it hard to believe never in my life have had something like this happen then to say repair is 8200$ after i already put money down and traded in a vehicle. plus says my battery is bad as well. Just disappointing we have bought two other vehicles in smaller dealers and always worried about having issues because they were small dealer. Those vehicles run amazing. Now the big dealer i thought i was safe with its disappointing.

Just want to give a shout out to the EV tech who repaired my 2023 Chevy Bolt. (I never met him and I apologize for not asking his name) It took a long time to get it back but GM had to approve the extensive parts and repairs. I have had it back for almost two weeks now and it is running fine with no warning lights having come on. I appreciate the job he did. It was all under warranty including the loaner vehicle. Thanks again! Henry Coggins