Reviews
Exceptional service, outstanding support, and meticulous
Exceptional service, outstanding support, and meticulous attention to detail—truly a flawless and professional experience.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for stopping by to share positive feedback on your sales experience! Your complete satisfaction means everything to us, so we're pleased to know our team provided you with a supportive dealership experience. Don't hesitate to call if there should be anything else we may ever help you with. Enjoy the road in your new BMW. Best Regards, Flavio Galasso General Manager
Derrick Brady was salesperson.
Derrick Brady was salesperson. We purchased the BMW X7 2025. Which we love .We had purchased a 2020 X7 2 years ago. He is patient, very knowledgeable of the product. He is never rushing you or pushy. My husband changed his mind a few times as to which one he wanted. We are pleased with the service we received. Thank you Derrick for everything. Walter & Sheila
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your stellar review of Derrick! Nothing means more to us than your satisfaction, so we're pleased he did everything he could to ensure an exceptional experience. Congratulations! Best wishes for amazing travels in your new BMW! Best Regards, Flavio Galasso General Manager
Chuck Griffith my service adviser for the past 6 yrs.
Chuck Griffith my service adviser for the past 6 yrs.is the real deal.Friendly and very knowledgeable makes my visits pleasant.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for letting us know how satisfied you have been with Chuck's assistance, Michael! We're glad he provides you with his utmost support and insight at this visits. We look forward to making your next appointment just as superb. Best Regards, Flavio Galasso General Manager
Brandon Mekalet and the sales management team at Germain
Brandon Mekalet and the sales management team at Germain BMW did an outstanding job in my purchase of my 2024 X7. From negotiations thru delivery, all was professional and top notch.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our goal here at Germain BMW of Naples is to ensure a positive experience at every touchpoint. Thank you for taking the time to share yours. Best Regards, Flavio Galasso General Manager
Klevis Toska is a pleasure to work with.
Klevis Toska is a pleasure to work with. This is the 2nd car I’ve purchased from Klevis, he is prepared with cars that I’m interested in to see when I come in, very knowledgeable and make the entire experience great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your continued business and kind words are greatly appreciated. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
Found my certified X3M Competition on BMW's website.
Found my certified X3M Competition on BMW's website. Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the vehicle before booking my flight. They picked me up from the airport, had the car and paperwork ready to go. Within an hour I was on my way home. Great, friendly dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks! We're pleased to hear that Daunte was so helpful and attentive, and worked with you to help you find a great pre-owned BMW that fits all of your needs and expectations. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager
Excellence In they do!
Germain BMW is an EXCELLENT dealership in all categories. Corey Hespeter is an excellent service advisor. Patrick is a great sales person. The excellence is evident each and every time I deal with Germain BMW.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for both your sales and service business. Your complete satisfaction is our ultimate goal and we are overjoyed to know that Corey and Patrick have taken great care of you. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
Everyone was super helpful and explained everything
Everyone was super helpful and explained everything clearly and concisely. Wife and I were very happy with our experience. Hope to buy another car here again soon. Thank you very much!!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations Derek on your pre-owned Honda! Very exciting. We are thrilled that our team took such good care of you during the process. Please let us know if you have any questions. Best Regards, Flavio Galasso General Manager
Ted Forhecz is an excellent salesperson.
Ted Forhecz at Germain BMW is an excellent sales person. He truly cares about his customers. He listens carefully to what you would like to purchase and helps you design the perfect BMW. Ted is very knowledgeable about the cars options and helps in anyway he can.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, I would like to thank you for your recommendation and for this amazing review. Ted and our team of professionals are dedicated to providing you and everyone else who visits Germain BMW of Naples with only the best there is to offer. It’s so nice to hear that your sales experience was such a positive one. We know you will enjoy the road in your new BMW. Best Regards, Flavio Galasso General Manager
Due to miss information wrong car was ordered for me.
Due to miss information wrong car was ordered for me. I signed for the car before I realized and they accept no responsibility. Only reason for ordering the car was to get active driving asst. pro on a X3. I was never informed it was not available in that model. I was never told and was allowed to order the x3 assuming it was on it. Hard to get ahold of. Would have expected more help after the error. their error will cost me 15K
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We sincerely apologize for any miscommunication and thank you for speaking with our General Sales Manager regarding your concern. Per your conversation with Paul, we will be trading you into the correct vehicle that provides you with the active driving assist. We appreciate your business and feedback. Best Regards, Flavio Galasso General Manager
I would very much like to talk on the telephone to someone in the organization other than those who I have been talked with. I have the feeling that not cares what went wrong. Although I signed the purchase papers, I was not informed that what I wanted was not available in the model I ordered. I trusted the salesman.
My phone number is 704 574 2693