Reviews
Excellent experience and selections.
Excellent experience and selections. Staff was knowledgeable and attentive but also patient Pleasure doing business here
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Flavio Galasso General Manager
The main reason I go to this dealership is the attention
The main reason I go to this dealership is the attention I get from my service representative, Jeremy Bongke, He has seen to my last three cars and is always on top of things even before there is a problem. He is always pleasant and aware that I depend on his expertise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear of your experience with us here at Germain BMW of Naples. Customer satisfaction is one of our top priorities and we're glad to know Jeremy was so helpful! We will strive to continue to provide amazing service on each and every one of your future visits. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care! Best Regards, Flavio Galasso General Manager
Chuck Griffith provides above outstanding service.
Chuck Griffith provides above outstanding service. He has resolved a number of emergency issues for us. Always gives us good advice in decisions. Chuck handles both our M8 and M5. Ray and Melody Ranelli
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your 5 stars for Chuck! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Flavio Galasso General Manager
The staff was great and but Oscar was The Best.
The staff was great and but Oscar was The Best. He made it Easy Peasy. He took his time with us, explained things and got me all programmed in. Then even called the next day to see how me and the car were doing! What a terrific guy and w’derful service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for sharing positive feedback on Oscar. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Flavio Galasso General Manager
Chris Barta is the best.
Chris Barta is the best. She is professional hard working and friendly. Very efficient. Great worker.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We know Chris enjoyed assisting with your service needs and will be honored by your kind words. Best Regards, Flavio Galasso General Manager
The appointment was easy to schedule and the work was
The appointment was easy to schedule and the work was done properly and completed in a timely manner i
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. It is our pleasure to serve you and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Flavio Galasso General Manager
Excellent service performed at Germain BMW of Naples!
Excellent service performed at Germain BMW of Naples! I appreciate it greatly. Will come again
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We're happy to hear that you had a great service experience, and that your BMW was well taken care of. We appreciate your business and look forward to seeing you again. Best Regards, Flavio Galasso General Manager
I had my car serviced due to a recall.
I had my car serviced due to a recall. My service advisor, Tona Zarelli was fantastic. Very professional, knowledgeable and prompt. I received multiple texts informing me of my vehicle’s progress. I am extremely impressed. Customer service does still exist.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting us know that Tona handled your visit with much care and communication. Thank you for choosing Germain for your recall service needs. Best Regards, Flavio Galasso General Manager
Professional, communicative, and efficient.
Professional, communicative, and efficient. I keep returning to Germain bmw for their service. Quick and precise as always.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your continued business and trust in our team are greatly appreciated. Thank you for choosing Germain. Best Regards, Flavio Galasso General Manager
Rhoel was great, prompt, attentive, kept me informed.
Rhoel was great, prompt, attentive, kept me informed. Completed on time and freshly washed when delivered back to me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks Dan! We're happy to hear that you had a great experience with Rhoel, and that he made sure your car was well taken care of. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager