Reviews
Before bringing my vehicle to Naples Nissan for a routine oil change, it had never leaked any oil. During the service, they told me they had detected an oil leak. After I picked up the vehicle, it began leaking oil, so I took it to my mechanic, who found that the oil drain plug was loose. When I returned to Naples Nissan, they confirmed there was no other oil leak and that the oil was coming only from the drain plug area. My mechanic also found damage to the lower plastic cover and a missing clip, but Nissan refused to take responsibility. I purchased my vehicle there and have always had it serviced there, so this entire experience has seriously affected my trust in their service department. Very disappointing.
Before bringing my vehicle to Naples Nissan for a routine oil change, it had never leaked any oil. During the service, they told me they had detected an oil leak. After I picked up the vehicle, it began leaking oil, so I took it to my mechanic, who found that the oil drain plug was loose. When I returned to Naples Nissan, they confirmed there was no other oil leak and that the oil was coming only from the drain plug area. My mechanic also found damage to the lower plastic cover and a missing clip, but Nissan refused to take responsibility. I purchased my vehicle there and have always had it serviced there, so this entire experience has seriously affected my trust in their service department. Very disappointing.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
⚠️ WARNING: Please beware before purchasing from Naples Nissan. My experience with Naples Nissan left me feeling like there was a complete lack of integrity throughout the sales process. They will say whatever number you want to hear to get you through the door, but once you arrive, the numbers and information start changing depending on who you are speaking with. I felt pressured by the sales team, and then the pressure continued once I was sitting with the finance department. As a woman purchasing a vehicle, the entire experience was especially uncomfortable. To make matters worse, I purchased a brand-new, very expensive vehicle and never received the floor mats that I was charged $330 for. When I later asked about them, I was told that because it had been more than 30 days, they would not know whether the mats had ever been received. If I could give Naples Nissan zero stars based on my experience, I would.
⚠️ WARNING: Please beware before purchasing from Naples Nissan. My experience with Naples Nissan left me feeling like there was a complete lack of integrity throughout the sales process. They will say whatever number you want to hear to get you through the door, but once you arrive, the numbers and information start changing depending on who you are speaking with. I felt pressured by the sales team, and then the pressure continued once I was sitting with the finance department. As a woman purchasing a vehicle, the entire experience was especially uncomfortable. To make matters worse, I purchased a brand-new, very expensive vehicle and never received the floor mats that I was charged $330 for. When I later asked about them, I was told that because it had been more than 30 days, they would not know whether the mats had ever been received. If I could give Naples Nissan zero stars based on my experience, I would.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s a shame that we spoke three days ago and that this is the first time I’m hearing about your concerns. As I mentioned to you on the phone, if you had contacted me within 30 days of purchasing the vehicle and let me know that you were missing the floor mats, I would have been more than happy to provide you with a set of mats at MSRP. However, since the vehicle was purchased a year ago, I had no way of knowing that the mats you had in the vehicle were not the original floor mats provided at the time of purchase. I also wish you had shared your experience with me when we spoke three days ago, particularly your concerns about feeling uncomfortable during the purchasing process. Had I known about that experience at the time, I would have appreciated the opportunity to speak with you and address the situation with my team so that we could make the necessary corrections. Again, this is the first time these concerns have been brought to my attention. If I had been made aware of them in a timely manner, I truly believe I could have addressed your concerns and worked toward a resolution. On a personal note, I am married and have three beautiful women in my life—my wife and two daughters. I would never want them, or any customer, to come into my dealership and feel uncomfortable or disrespected. That is not the experience I want anyone to have. Thank you for taking the time to share your feedback. I’m genuinely sorry that we were unable to resolve the concerns you brought to my attention regarding the floor mats, and I appreciate the opportunity to hear your perspective. Sincerely, Justin True
Purchase was easy and any questions were quickly handled and the sale was consummated within a couple of hours. This purchase was my third QX60 in the last nine years!
Purchase was easy and any questions were quickly handled and the sale was consummated within a couple of hours. This purchase was my third QX60 in the last nine years!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I had an excellent experience working with Brian. My car unexpectedly needed a major repair, and he made the entire process smooth and stress-free. He was honest, patient, and took the time to explain all of my options without any pressure. Thanks to Brian?s help, I was able to trade in my car and drive home in a brand-new Nissan Rogue SV. I really appreciate his professionalism and outstanding customer service. I highly recommend asking for Brian if you?re looking for a great car-buying experience!
I had an excellent experience working with Brian. My car unexpectedly needed a major repair, and he made the entire process smooth and stress-free. He was honest, patient, and took the time to explain all of my options without any pressure. Thanks to Brian?s help, I was able to trade in my car and drive home in a brand-new Nissan Rogue SV. I really appreciate his professionalism and outstanding customer service. I highly recommend asking for Brian if you?re looking for a great car-buying experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Yosmani, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
It was time For my oil change I received a call From dealership to remind me which I thought was very accommodating That it was due and they conviently arranged for my vehicle to be locked up At my home and dropped back Off to me when It was completed.
It was time For my oil change I received a call From dealership to remind me which I thought was very accommodating That it was due and they conviently arranged for my vehicle to be locked up At my home and dropped back Off to me when It was completed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kimberly, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Naples Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I have a great experience overall ,the customer service team are great they always make me smile when they talk to me.Erick makes me feel good about the way they treat me as a person and not just as a customer.
I have a great experience overall ,the customer service team are great they always make me smile when they talk to me.Erick makes me feel good about the way they treat me as a person and not just as a customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jasmin, we're happy you found our staff to be so supportive during your experience here at Naples Nissan. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My Advisor James is the best. Always professional. Well done on the service and the car is clean. The rest of the Dealership is also professional. And the Facilities are spotless. I?ve been a Nissan owner for over 20 years love their cars.
My Advisor James is the best. Always professional. Well done on the service and the car is clean. The rest of the Dealership is also professional. And the Facilities are spotless. I?ve been a Nissan owner for over 20 years love their cars.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Naples Nissan. We are always more than happy to assist you if anything else comes up. Take care!
The service advisor James is very knowledgeable. Service is very thorough. The work is done in a timely manner if you are waiting. Facility is clean and everyone is very friendly.
The service advisor James is very knowledgeable. Service is very thorough. The work is done in a timely manner if you are waiting. Facility is clean and everyone is very friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Monique, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service and really helpful workers! Went out of their way to make appointment work for me! Took extra care to keep my car clean!
Great service and really helpful workers! Went out of their way to make appointment work for me! Took extra care to keep my car clean!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Julia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Christian does a great job in the service department for me and works with me on my appointments most of the time I?m in a hurry
Christian does a great job in the service department for me and works with me on my appointments most of the time I?m in a hurry
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Antonio, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!