Reviews
They’re great they been taking care my car since I bought them those guys always did best
They’re great they been taking care my car since I bought them those guys always did best
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks a bunch, from the Germain Toyota of Naples Team!
Purchased a new Camry Hybrid which is a great car; however, a year later found out the dealership included a $1700 service contract in the purchase price which my wife and I (both in our eighties) were not aware of. Dealership refused to refund. Watch the use of auto sign closely. Sad but true!
Purchased a new Camry Hybrid which is a great car; however, a year later found out the dealership included a $1700 service contract in the purchase price which my wife and I (both in our eighties) were not aware of. Dealership refused to refund. Watch the use of auto sign closely. Sad but true!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm glad to hear you love your Camry Hybrid, but I'm sorry to learn about your frustration with the service contract. It's never our intention to surprise our customers, and I apologize if this wasn't communicated properly at the time of purchase. If you'd like to discuss this further offline, please don't hesitate to reach out. Thank you, Ryon Weiben - General Sales Manager - [email protected]
Very busy.Activity everywhere. I was helped right away. They found a car suitable for me in about 5 minutes. Jusuan and Kris were great, made me feel comfortable. . Overall a good experience. Thanks
Very busy.Activity everywhere. I was helped right away. They found a car suitable for me in about 5 minutes. Jusuan and Kris were great, made me feel comfortable. . Overall a good experience. Thanks
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It's awesome to hear Jusuan and Kris made you feel comfortable and found the perfect car in no time. Thank you for choosing Germain Toyota of Naples! Safe travels ahead!
Dealership is clean, and employees seem to be well trained and very caring. Had to wait 3 hrs to get service done but surroundings were comfortable and snacks on hand.
Dealership is clean, and employees seem to be well trained and very caring. Had to wait 3 hrs to get service done but surroundings were comfortable and snacks on hand.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your patience, your feedback, and your business at Germain Toyota of Naples! Thank you!
Dimitri was my salesperson and he went above and beyond in helping me find a new vehicle. I gave him some limiting factors and he came through with flying colors. He worked the deal and presented it so that I really couldn't say no. Totally recommend Dimitri as salesman of the year. And then Kris in financing found the best financing solution. You can't go wrong with Gettel Toyota of Naples
Dimitri was my salesperson and he went above and beyond in helping me find a new vehicle. I gave him some limiting factors and he came through with flying colors. He worked the deal and presented it so that I really couldn't say no. Totally recommend Dimitri as salesman of the year. And then Kris in financing found the best financing solution. You can't go wrong with Gettel Toyota of Naples
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your glowing review! We’re happy to hear Dimitri and Kris could assist you so well. Congratulations on your new vehicle, and thank you for choosing Germain Toyota of Naples!
Wish you could clone Chris! He does everything with such positivity and follow through. Germain Toyota never disappoints !
Wish you could clone Chris! He does everything with such positivity and follow through. Germain Toyota never disappoints !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christine, we're thrilled to hear such high praise for Chris and our team! Thank you for choosing Germain Toyota of Naples! Safe travels!
On a Wednesday I went to Germain Toyota, after checking in I went to see Chris. As we walked up to each other I was greeted with a smile and hey what’s up . I bought the car in I think there maybe a leak in the cooling system. We say down and talk about the Portal in front of my car in the garage. Chris immediately wrote it up gave it over to service and said Jim it’s gonna be about an hour hour and a half when it comes back. I’ll make sure that we will find out what’s going on sure enough in a hour and half Chris good news they could not find anything wrong with your. Chris show me the video of what the Tech took and I was well satisfied with Chris and the service tech that did all the fine work thanks, Chris
On a Wednesday I went to Germain Toyota, after checking in I went to see Chris. As we walked up to each other I was greeted with a smile and hey what’s up . I bought the car in I think there maybe a leak in the cooling system. We say down and talk about the Portal in front of my car in the garage. Chris immediately wrote it up gave it over to service and said Jim it’s gonna be about an hour hour and a half when it comes back. I’ll make sure that we will find out what’s going on sure enough in a hour and half Chris good news they could not find anything wrong with your. Chris show me the video of what the Tech took and I was well satisfied with Chris and the service tech that did all the fine work thanks, Chris
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for sharing your wonderful experience visiting Chris at Germain Toyota of Naples. We are glad that we could help you out quickly and thoroughly. It was a pleasure having you as a customer. See you next time!
Just had my car in for 15k mile check. Germane service department is awesome My advisor kept me informed while I waited for completion Service advisor was focused on creating a great customer experience
Just had my car in for 15k mile check. Germane service department is awesome My advisor kept me informed while I waited for completion Service advisor was focused on creating a great customer experience
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mike, it means so much to us that you chose our service center at Germain Toyota of Naples! Thank you for sharing your review and feedback about our team.
My vist for my 5 000 service was a very good experience. I was taking on time and out in less than an hour. I will be back for my next service in 6 months.
My vist for my 5 000 service was a very good experience. I was taking on time and out in less than an hour. I will be back for my next service in 6 months.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! See you next time at Germain Toyota of Naples. Safe travels!
You have a well-oiled-machine! We are impressed with your operation and employees! I love my new Corolla! Giovanni, our Sales Rep was Outstanding! He was efficient, hard working, personable and performed beyond our expectations! He even took care of getting my car registered with our insurance, which eased my anxiety! Giovanni thoroughly explained the in’s and outs of the Corolla! It was an absolute pleasure to work with him! He is an excellent asset to Germain Toyota and worthy of a promotion!! Best Regards, Mary Jennifer Lyons
You have a well-oiled-machine! We are impressed with your operation and employees! I love my new Corolla! Giovanni, our Sales Rep was Outstanding! He was efficient, hard working, personable and performed beyond our expectations! He even took care of getting my car registered with our insurance, which eased my anxiety! Giovanni thoroughly explained the in’s and outs of the Corolla! It was an absolute pleasure to work with him! He is an excellent asset to Germain Toyota and worthy of a promotion!! Best Regards, Mary Jennifer Lyons
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary, thank you for sharing your stellar review of Giovanni and our team! We truly appreciate your business and we are thrilled to hear that you love your new Toyota Corolla. Your kind words mean the world to us and we hope to see you again at Germain Toyota of Naples.