Reviews
Everyone at Germain is so nice ! Braden did an amazing job and got me in and out no problem! Damion the service manager is also so helpful and knowledgeable. 10/10 definitely recommend!
Everyone at Germain is so nice ! Braden did an amazing job and got me in and out no problem! Damion the service manager is also so helpful and knowledgeable. 10/10 definitely recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear Braden and Damion made your experience seamless! We’ll be sure to pass along the kudos, and we look forward to serving you again at Germain Toyota of Naples!
I found that Frank was very informative and concerned about my vehicle and that I could drive away confident that it was in tiptop shape.
I found that Frank was very informative and concerned about my vehicle and that I could drive away confident that it was in tiptop shape.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled Frank ensured you were informed and confident about your vehicle. Thank you for choosing Germain Toyota of Naples! Safe travels!
Went above and beyond anyone else I have seen at other places. Very happy with Ricardo
Went above and beyond anyone else I have seen at other places. Very happy with Ricardo
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Germain Toyota of Naples!
Frank and the master mechanic were both fantastic , very knowledgeable and professional. Now my Tacoma is running at perfection. Thank you
Frank and the master mechanic were both fantastic , very knowledgeable and professional. Now my Tacoma is running at perfection. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Germain Toyota of Naples! We're so glad Frank and the team got your Tacoma running perfectly.
Bought our Corolla at this dealership. They were very helpful and honest. We have had the car for a few yrs and they provide thorough service. No issues! Great place!
Bought our Corolla at this dealership. They were very helpful and honest. We have had the car for a few yrs and they provide thorough service. No issues! Great place!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary and Rich, it's great to know you've had such positive experiences with both the sales and service teams at Germain Toyota of Naples. We truly value your continued support! Have a great day!
Dealt with Josh the salesman at their used car division. Very straight forward and honest. No xx tactics or pushy buy this car now attitude. Wouldn't hesitate to see Josh again for a vehicle!
Dealt with Josh the salesman at their used car division. Very straight forward and honest. No xx tactics or pushy buy this car now attitude. Wouldn't hesitate to see Josh again for a vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Germain Toyota of Naples and recommending Josh! We look forward to working with you again down the road!
Purchased a used Toyota 2021 trd off road Tacoma. Yeison was the salesperson who sold it to me. Great informative salesman. And a pleasure to work with.
Purchased a used Toyota 2021 trd off road Tacoma. Yeison was the salesperson who sold it to me. Great informative salesman. And a pleasure to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, thank you for your feedback! We're glad Yeison provided such informative and pleasant service. We hope you enjoy your 2021 Toyota TRD Off Road Tacoma. Safe travels from all of us at Germain Toyota of Naples!
Promptly got me in and Marco informed me that it would take about 1 hour and 45 minutes which I thought was a long time for a tire change. Was finished in that time and on my way
Promptly got me in and Marco informed me that it would take about 1 hour and 45 minutes which I thought was a long time for a tire change. Was finished in that time and on my way
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the longer than anticipated wait, but we are pleased to hear that everything was completed within the estimated time. We will pass your feedback along to Marco. Thank you for choosing Germain Toyota of Naples! Take care!
Service appointment at 10:30 for oil change and tire rotation. This took TWO Hours And THIRTY MINUTES. Totally ridiculous!
Service appointment at 10:30 for oil change and tire rotation. This took TWO Hours And THIRTY MINUTES. Totally ridiculous!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the long wait during your oil change and tire rotation. We aim to provide timely service, and it's clear we fell short in this case. If you have any further concerns or feedback, please feel free to reach out so we can make things right. Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434
Ann-Marie Roebuck is the reason I travel close to 40 miles for service at Toyota in Naples. She’s extremely knowledgeable, attentive to detail, and thorough. She never disappoints.
Ann-Marie Roebuck is the reason I travel close to 40 miles for service at Toyota in Naples. She’s extremely knowledgeable, attentive to detail, and thorough. She never disappoints.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stella, we are grateful for your glowing review! It means so much to hear Ann-Marie always goes the extra mile to ensure you have a five-star experience at Germain Toyota of Naples. Thank you!