Germain Toyota

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4.6
(2,602 reviews)
Visit Germain Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–6:00pm Closed
New (239) 494-6851 (239) 494-6851
Used (239) 431-9003 (239) 431-9003
Service (866) 518-9406 (866) 518-9406

Inventory

See all 316 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since December 2007.
Home of the Germain Advantage. When you purchase a new Toyota from Germain Toyota you get: complimentary basic maintenance for 2 years provided by Toyota; loaner cars for all major services; courtesy service shuttle; complimentary wireless internet access. See dealer for complete details.
Simple, Fast and Easy

Service center

Phone number (866) 518-9406

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.6
(2,602 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

While searching for a vehicle, I saw a 2yo 2022 model

While searching for a vehicle, I saw a 2yo 2022 model with an incredibly low 1898 miles at a dealer 530 miles from me. I messaged Germain Toyota and was contacted by sales rep Ricardo Serrate. We set an appointment and with his manager Anthony's assistance, they held the vehicle until I could get there. Ricardo was very friendly and helpful, with great knowledge about the features of the SUV and helped get the numbers 'right' to make the deal. Of the many cars and dealerships I've patronized over the years, this was one of the smoothest, fairest vehicle transactions ever. I'd highly recommend Ricardo to anyone looking for a sales rep to assist them in their purchase.

5.0

While searching for a vehicle, I saw a 2yo 2022 model

While searching for a vehicle, I saw a 2yo 2022 model with an incredibly low 1898 miles at a dealer 530 miles from me. I messaged Germain Toyota and was contacted by sales rep Ricardo Serrate. We set an appointment and with his manager Anthony's assistance, they held the vehicle until I could get there. Ricardo was very friendly and helpful, with great knowledge about the features of the SUV and helped get the numbers 'right' to make the deal. Of the many cars and dealerships I've patronized over the years, this was one of the smoothest, fairest vehicle transactions ever. I'd highly recommend Ricardo to anyone looking for a sales rep to assist them in their purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Good communication Immediate response to tire

Good communication Immediate response to tire issue Handled immediately and completely with tools put away Charges were reasonable Thanks

5.0

Good communication Immediate response to tire

Good communication Immediate response to tire issue Handled immediately and completely with tools put away Charges were reasonable Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know you had a positive experience with our team at Germain Toyota of Naples. We strive for good communication and quick solutions, so it's great to see that reflected in your visit! Thanks for the review!

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5.0

Very knowledgeable about products.

Very knowledgeable about products. Took plenty of time to explain things. Would recommend in the future.

5.0

Very knowledgeable about products.

Very knowledgeable about products. Took plenty of time to explain things. Would recommend in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to know our team at Germain Toyota of Naples was able to provide you with a thorough explanation about our products. Thanks for recommending us!

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5.0

I had the best experience buying my Toyota rav 4 with

I had the best experience buying my Toyota rav 4 with Eric Hart and his team. Everyone was so patient and kind and very hard working. Thank you for helping me find a safe and reliable car for my family and I

5.0

I had the best experience buying my Toyota rav 4 with

I had the best experience buying my Toyota rav 4 with Eric Hart and his team. Everyone was so patient and kind and very hard working. Thank you for helping me find a safe and reliable car for my family and I

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're so glad to know that Eric and our team at Germain Toyota of Naples could help you find the perfect RAV4 for your family. We appreciate your kind words about our patience, kindness, and hard work - safe travels in your new car!

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5.0

FANTASTIC!

FANTASTIC!! This was the first time I had ever been to Germain Toyota. From the receptionist to the sales people…. They were friendly and so willing to help me. This was the second dealership I was visiting in my new car quest and they delivered, I bought a new RAV4, they handled all paperwork (thank goodness) and I drove off with a new car the same day. You will find ourself dealing with respectful and upfront people at Germain, a rareity these days, especially in Washington DC.

5.0

FANTASTIC!

FANTASTIC!! This was the first time I had ever been to Germain Toyota. From the receptionist to the sales people…. They were friendly and so willing to help me. This was the second dealership I was visiting in my new car quest and they delivered, I bought a new RAV4, they handled all paperwork (thank goodness) and I drove off with a new car the same day. You will find ourself dealing with respectful and upfront people at Germain, a rareity these days, especially in Washington DC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dave, we're delighted to know that your first visit to Germain Toyota of Naples was a success! It's great hearing how our team provided friendly and efficient service. Enjoy the new Toyota RAV4 and thank you for choosing us in your car search journey!

Consumer response

You’re welcome. You all are 5 star people. I am bad at remembering names so I hope that my un-named helpers are not offended.

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5.0

Martin is undoubtedly the epitome of excellence when it

Martin is undoubtedly the epitome of excellence when it comes to service advisors. With his unparalleled expertise, intelligence, and unwavering honesty, he stands as a true exemplar of the profession. His intelligence shines through as he effortlessly navigates the complexities of the automotive world, providing insightful solutions and recommendations that consistently exceed expectations. Martin's keen understanding of vehicles and their intricate systems allows him to swiftly diagnose issues and offer comprehensive guidance, earning him the trust and admiration of all who seek his counsel. Furthermore, Martin's exceptional smartness is a testament to his ability to adapt to any situation with grace and proficiency. Whether faced with a challenging problem or a time-sensitive request, he consistently demonstrates a remarkable capacity to tackle each task with precision and finesse, leaving no stone unturned in his pursuit of customer satisfaction. Above all, Martin's unwavering honesty sets him apart as a beacon of integrity in the service industry. Clients can always rely on his forthright and transparent approach, knowing that his recommendations are rooted in genuine concern for their best interests.

5.0

Martin is undoubtedly the epitome of excellence when it

Martin is undoubtedly the epitome of excellence when it comes to service advisors. With his unparalleled expertise, intelligence, and unwavering honesty, he stands as a true exemplar of the profession. His intelligence shines through as he effortlessly navigates the complexities of the automotive world, providing insightful solutions and recommendations that consistently exceed expectations. Martin's keen understanding of vehicles and their intricate systems allows him to swiftly diagnose issues and offer comprehensive guidance, earning him the trust and admiration of all who seek his counsel. Furthermore, Martin's exceptional smartness is a testament to his ability to adapt to any situation with grace and proficiency. Whether faced with a challenging problem or a time-sensitive request, he consistently demonstrates a remarkable capacity to tackle each task with precision and finesse, leaving no stone unturned in his pursuit of customer satisfaction. Above all, Martin's unwavering honesty sets him apart as a beacon of integrity in the service industry. Clients can always rely on his forthright and transparent approach, knowing that his recommendations are rooted in genuine concern for their best interests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Damion, thank you for such a detailed and glowing review of Martin's service at Germain Toyota of Naples. We're glad to know his expertise and honesty made your experience exceptional!

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5.0

Great service.

Great service.. had a 8 am appointment for a simple oil change. Was out of there before 9.

5.0

Great service.

Great service.. had a 8 am appointment for a simple oil change. Was out of there before 9.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure to assist you! Thanks for choosing Germain Toyota of Naples - timely service is always our aim and we wish you smooth miles ahead!

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5.0

Your salesman Marek Nowak was excellent as was the

Your salesman Marek Nowak was excellent as was the whole staff there. Good energy good experience.

5.0

Your salesman Marek Nowak was excellent as was the

Your salesman Marek Nowak was excellent as was the whole staff there. Good energy good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for stopping by to share your kind words with the team at Germain Toyota of Naples, James! We're delighted to hear that Marek ensured your experience was a positive one and we wish you happy miles ahead!

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5.0

Timely and professional service was provided from each

Timely and professional service was provided from each person with whom I interacted. From the valet who greeted me to my service rep, Ann to the checkout gal…..fantastic service I’ve never before experienced at a dealer! It was extremely comforting for a senior lady such as me traveling alone and 1200 miles from home.

5.0

Timely and professional service was provided from each

Timely and professional service was provided from each person with whom I interacted. From the valet who greeted me to my service rep, Ann to the checkout gal…..fantastic service I’ve never before experienced at a dealer! It was extremely comforting for a senior lady such as me traveling alone and 1200 miles from home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that our team at Germain Toyota of Naples provided you with timely and professional service. It's wonderful to know your experience was comforting especially being far from home. Safe travels!

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5.0

My experience was excellent.

My experience was excellent. Jose was very responsible and listened to my issues. He told me how long it would take and he called me as soon as it was done great job

5.0

My experience was excellent.

My experience was excellent. Jose was very responsible and listened to my issues. He told me how long it would take and he called me as soon as it was done great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

John, we're glad to know that Jose provided you with excellent service at Germain Toyota of Naples. We appreciate your feedback and look forward to assisting you again in the future!

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