Reviews
My new 2021 Corolla
Mark is a true asset to Germain, he did amazing job for me. He was honest in his assistance to help me with my purchase. Outstanding in every way. Dora was outstanding as well in her assistance, patience and honesty in every way. Awesome job Team Germain.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer Service
The dealership looked really great! Rony and Rafal were both amazing! They were very patient with me and they took their time to answer any questions I had. I am looking forward to working with Germain Toyota!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Expectations Exceeded!
Felipe Medina is a prime example of how important it is for a business to invest in human capital, especially in a customer service-based industry such as yours. Felipe was extremely patient with my indecisiveness and never once pressured me into making a quick decision and accepted three Of my phone calls throughout the day to answer additional questions. I will absolutely be back to see Felipe in October when the lease on my wife's vehicle expires.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's how business is done.
Went on line saw the car that I want and in less than an hour Leo Fischer was calling me and that same day I had an excellent offer and three days later Leo was driving my 2017 Toyota Rav4 XLE all away from Naples to Lakeland and no extra charge, can you believe these people? That's the way to make business, good price, right finance and people who really care for your satisfaction with their business. Please, call Leo at Germain Toyota and avoid the hassle of buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
I had the best experience in buying a nee car and working with Rony and Nicholas. I came in with a somewhat difficult situation and was very picky in exactly what vehicle I wanted. They were both able to work some insane magic and make it happen! This was the 3rd new car I’ve purchased from a dealership but the first positive experience I’ve had and first time I would confidently say that I would return to this dealership to work with them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great car leasing experience!
Got a new 3 yr lease on a Rav 4 Great vehicle , good people to work with No hassles would lease from this group again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
First time buyer
Steve and Nick were great to work with. My wife and I couldn’t be happier for the awesome way we were treated both in the finding and purchasing of my new truck. We will definitely be telling our friends and family that Germain Toyota was a pleasure to deal with and that they too can expect a great experience as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stupendous Service
This is my fourth Toyota and the third Toyota that I've purchased through Germain Toyota of Naples. Great sales and financial people-Tony, Bill, Mr. Yothers etc. I traded my 2019 Toyota Corolla for a 2021 Toyota Corolla with new safety features. Helpful, knowledgeable, efficient trade at Germain.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Zach has always been helpful and professional, would always recommend coming here for any car shopping you’ll do. Always honest and very friendly staff who never hesitates to help you find exactly what you’re looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
xxxxx
My 3rd or 4th lease from Toyota and have always been happy with my experience. Sales persons always professional and pleasant. I will continue to go back as long as I can.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase