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Germain Toyota

(3,003 reviews)
Visit Germain Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–6:00pm Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (239) 494-6851 (239) 494-6851
Used (239) 431-9003 (239) 431-9003
Service (866) 518-9406 (866) 518-9406

Reviews

(3,003 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Toyota from DealerRater.

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My new 2021 Corolla

Mark is a true asset to Germain, he did amazing job for me. He was honest in his assistance to help me with my purchase. Outstanding in every way. Dora was outstanding as well in her assistance, patience and honesty in every way. Awesome job Team Germain.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer Service

The dealership looked really great! Rony and Rafal were both amazing! They were very patient with me and they took their time to answer any questions I had. I am looking forward to working with Germain Toyota!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Expectations Exceeded!

Felipe Medina is a prime example of how important it is for a business to invest in human capital, especially in a customer service-based industry such as yours. Felipe was extremely patient with my indecisiveness and never once pressured me into making a quick decision and accepted three Of my phone calls throughout the day to answer additional questions. I will absolutely be back to see Felipe in October when the lease on my wife's vehicle expires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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That's how business is done.

Went on line saw the car that I want and in less than an hour Leo Fischer was calling me and that same day I had an excellent offer and three days later Leo was driving my 2017 Toyota Rav4 XLE all away from Naples to Lakeland and no extra charge, can you believe these people? That's the way to make business, good price, right finance and people who really care for your satisfaction with their business. Please, call Leo at Germain Toyota and avoid the hassle of buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

I had the best experience in buying a nee car and working with Rony and Nicholas. I came in with a somewhat difficult situation and was very picky in exactly what vehicle I wanted. They were both able to work some insane magic and make it happen! This was the 3rd new car I’ve purchased from a dealership but the first positive experience I’ve had and first time I would confidently say that I would return to this dealership to work with them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great car leasing experience!

Got a new 3 yr lease on a Rav 4 Great vehicle , good people to work with No hassles would lease from this group again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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First time buyer

Steve and Nick were great to work with. My wife and I couldn’t be happier for the awesome way we were treated both in the finding and purchasing of my new truck. We will definitely be telling our friends and family that Germain Toyota was a pleasure to deal with and that they too can expect a great experience as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Stupendous Service

This is my fourth Toyota and the third Toyota that I've purchased through Germain Toyota of Naples. Great sales and financial people-Tony, Bill, Mr. Yothers etc. I traded my 2019 Toyota Corolla for a 2021 Toyota Corolla with new safety features. Helpful, knowledgeable, efficient trade at Germain.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

Zach has always been helpful and professional, would always recommend coming here for any car shopping you’ll do. Always honest and very friendly staff who never hesitates to help you find exactly what you’re looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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xxxxx

My 3rd or 4th lease from Toyota and have always been happy with my experience. Sales persons always professional and pleasant. I will continue to go back as long as I can.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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