Reviews
My guess is that we have bought at least six cars from
My guess is that we have bought at least six cars from Germain and this transaction was no different. Always have time for you, always congenial and professional as well as being honest. This last experience with Dimitri too was a great fun experience. We were hoping to get a Prius and have our car serviced and ended up buying a Crown after getting approval from the Queen via phone. Looking forward to many more new cars from Germain. We also spent phone time with Super Man Mason (the best). John W
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
John, we appreciate your loyalty to Germain Toyota of Naples and are thrilled to hear about your positive experience working with Dimitri and Mason. Congratulations on your new Toyota Crown, and we look forward to seeing you again down the road!
Ricardo was so helpful in finding the perfect car for us!
Ricardo was so helpful in finding the perfect car for us!! The staff all worked together!! It was a pleasant experience!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear that Ricardo and the team provided you with such a pleasant purchase experience! Thank you for the five-star review and for trusting the Germain Toyota of Naples team to get the job done!
No complaints about the service, just the cost.
No complaints about the service, just the cost. The labor was twice the estimate because they had to take off a panel that should have been included in the estimate since it is always required. I also don't understand the shop charge of $27.24.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Larry, we appreciate you taking the time to leave us a review about your experience. We apologize for any confusion regarding the cost and estimate of your service. We would like to discuss this further with you and see how we can improve our communication. Please give us a call at your earliest convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com
Anne Marie is a true professional.
Anne Marie is a true professional. Appreciate not pushing unnecessary repairs and offering sensible solutions
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear that Anne Marie provided you with excellent service here at Germain Toyota of Naples! Thank you for taking the time to share your experience and for trusting us with your business.
I have 4 Toyota’s and 1 Lexus .
I have 4 Toyota’s and 1 Lexus .I was hoping to have another one . Today I had the worst experience ,I had an appointment with this place to buy Toyota RAV4 Xle hybrid 2021.When I arrived they told this car been sold , and tried to sell different one Poor customer service . Poor Management and clerks Avoid this place buy in different place.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I sincerely apologize that you had this experience. Our intention is never to waste our customers' time or energy, and I am sorry that you drove here only for the prospective vehicle to already have been sold. We strive to deliver accommodating and transparent service, and I am disappointed that we've fallen short of our high standards. I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Wendell Hardy - General Manager - (239) 301-3313
Best service representative
Ann Marie is the best service representative! We've been going to Germain Toyota since 2011 and have had nothing but great experience with sales and service. If you need service, ask for Ann Marie - you won't be disappointed.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your five-star review for Germain Toyota of Naples! It's wonderful to hear that Ann Marie provided you with excellent service and that you've had great experiences with both sales and service at our dealership since 2011. Thank you for your loyalty and business!
Was able to get a same-day appointment; my battery was
Was able to get a same-day appointment; my battery was almost dead. This was amazing because it's still high season here in Southwest Florida. Anne Marie listened carefully to me, clearly communicated the mechanic's recommendations, and helped control costs by eliminating unnecessary activities, like tire rotation and an oil change because it was too early. I replaced the battery and agreed that lubricating the brake calipers may fix my squishiness problem. My decision was a direct result of Anne Marie's outstanding explanation, illustrating her words with images I could see on her computer. Because there was a line, the Finance Manager checked me out to minimize my time waiting. BEST service experience EVER!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kim, we're thrilled to see your five-star review for Germain Toyota of Naples! It's great to hear that Anne Marie provided you with exceptional service. Thank you for your business and for sharing your experience!
Great service, Martin Olvera is the best advicer, he
Great service, Martin Olvera is the best advicer, he always takes care of my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Martin and the team appreciate your support. Thank you for choosing Germain Toyota of Naples, Diana!
Organized, timely, and great experience.
Organized, timely, and great experience. I was kept I formed of the progress. I did miss the car wash operation though!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that you had a great experience with Germain Toyota of Naples! We pride ourselves on being efficient and communicative throughout our service process. Thanks for your feedback and we look forward to seeing you again for your next vehicle maintenance!
Ann is best dealership representative I ever met!
Ann is best dealership representative I ever met! She always offers the best service for you whenever you needit! She also tried her best to save money for you.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're elated that Ann has demonstrated our commitment to fantastic customer service and earned your confidence! Thanks for supporting Germain Toyota of Naples with such kind words. Drive safe and take care!