Reviews
Was a great experience dealing with Germain Toyota.
Was a great experience dealing with Germain Toyota. Relaxed simple buying process and they were willing to work to get to my terms.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!
My air conditioner was out and Ann got me a 7 am
My air conditioner was out and Ann got me a 7 am appointment the next morning when I was unable to get into the Lexus dealership. It was fixed instantly, no charge! Excellent.service. Thank you, Ann!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad to hear that Ann delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Toyota of Naples!
Good experience, pretty quick in and out and made the
Good experience, pretty quick in and out and made the process easy, good coffee machine too
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Adrian, thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!
Real good dealer handle all business well and in a timely
Real good dealer handle all business well and in a timely manner..5✨ Great business
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!
Excellent, fast services and Antony, explaining what
Excellent, fast services and Antony, explaining what they going to do on my car for services
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We are so glad to hear that Antony delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Toyota of Naples!
Germain Toyota was professional, fast and was happy to
Germain Toyota was professional, fast and was happy to answer all my questions. Has a nice area to wait.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Feedback like this means the world to our team! We appreciate you highlighting how seamless, informative, and timely your visit was at Germain Toyota of Naples. We hope to work with you again down the road!
Very good experience!
Very good experience! very pleased with everyone!! excellent service !!! highly recommended ! they are all very professional
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Germain Toyota of Naples team. Drive safely, and we hope to see you back again down the road!
New tire service
Came in with a tire with a nail in it. Could not be patched so I needed a new tire. I bought 4 because of the tire sale going on. Anthony was my service rep. He did a great job of getting me in and keeping me apprised of progress. My only negative comment is it took 3 hours to put on new tires and align them. That seems a tad long for the job. L
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the review! We are thrilled to hear that Anthony was able to get the job done. With regard to the rest of your feedback, we apologize for your visit taking longer than anticipated and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Cindy Lentz - Fixed Operations Director - clentz@germain.com
Thank you Toyota
I called service, a respectful employee, answered phone, very polite, tried to make a wed appt, already fully booked, but took time, to find an opening, for one day before. brought my camry in for tire rotation, done in no time, people were smiling and polite at check out too. needed a shuttle driver, Gary was excellent, great attitude, and I was able to quickly return back to work!!! great job so far Toyota
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary and the team appreciate your kind feedback, Karen! Thanks for working with us here at Germain Toyota of Naples.
Orlando was excellent explaining what we needed for our
Orlando was excellent explaining what we needed for our regular maintenance. Helped schedule next appointment for rattling issues. Wonderful person to work with. Very patient and helpful. Went back into history to find out what was done to help resolve the issue.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Tee, thank you for the review! We are thrilled to hear that Orlando delivered such a successful service experience. Drive safely, and we hope to see you back again at Germain Toyota of Naples!