Germain Lexus of Naples

4.9
(3,490 reviews)
Visit Germain Lexus of Naples
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–7:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (239) 366-5322 (239) 366-5322
Used (239) 366-5329 (239) 366-5329
Service (239) 366-5331 (239) 366-5331

Inventory

See all 280 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2022.
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus to have your vehicle serviced or to arrange financing we are committed to providing a Lexus experience that keeps you coming back.

Service center

Phone number (239) 366-5331

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 20 employees View less employees

Reviews

4.9
(3,490 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Lexus of Naples from DealerRater.

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5.0

Very respectful and competent staff, particularly my

Very respectful and competent staff, particularly my salesman Orllando Sabau. Transaction went seamlessly and I was very impressed with the quality of the services.

5.0

Very respectful and competent staff, particularly my

Very respectful and competent staff, particularly my salesman Orllando Sabau. Transaction went seamlessly and I was very impressed with the quality of the services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

John Azarow was fantastic, from the first phone call to

John Azarow was fantastic, from the first phone call to the handover to our transport company, he was attentive, patient, knowledgeable, and helpful. Appreciate the service and the above and beyond attitude he and the whole team I dealt with have. Thanks

5.0

John Azarow was fantastic, from the first phone call to

John Azarow was fantastic, from the first phone call to the handover to our transport company, he was attentive, patient, knowledgeable, and helpful. Appreciate the service and the above and beyond attitude he and the whole team I dealt with have. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Timm and Germain Lexus were fantastic.

Timm and Germain Lexus were fantastic. We had to order our TX 350 because we wanted it setup a specific way. Timm kept us informed of the build process and the anticipated delivery date. As the date approached he contacted us to tell us about a production delay and it would be a couple more weeks because of the factory issues. When production started he informed us and sent the VIN number. Upon delivery he answered all our questions and setup our phones to interface with the TX. We are totally satisfied with Timm and Germain Lexus.

5.0

Timm and Germain Lexus were fantastic.

Timm and Germain Lexus were fantastic. We had to order our TX 350 because we wanted it setup a specific way. Timm kept us informed of the build process and the anticipated delivery date. As the date approached he contacted us to tell us about a production delay and it would be a couple more weeks because of the factory issues. When production started he informed us and sent the VIN number. Upon delivery he answered all our questions and setup our phones to interface with the TX. We are totally satisfied with Timm and Germain Lexus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

John Azarow is an asset to the Germain Lexus dealership.

John Azarow is an asset to the Germain Lexus dealership. Without a doubt I would purchase another Lexus car from John.

5.0

John Azarow is an asset to the Germain Lexus dealership.

John Azarow is an asset to the Germain Lexus dealership. Without a doubt I would purchase another Lexus car from John.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Jackson Kirby did an excellent job with my service

Jackson Kirby did an excellent job with my service needed. I had service and new tires

5.0

Jackson Kirby did an excellent job with my service

Jackson Kirby did an excellent job with my service needed. I had service and new tires

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! We are glad that Jackson took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if we may ever be of further assistance to you. Regards, Don Nelson - General Manager

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5.0

Dedra Eddy was a wonderful salesperson to deal with as I

Dedra Eddy was a wonderful salesperson to deal with as I went through the potential new car purchase process. It had been 9 years since my last car purchase and she was patient with all the questions I had since the technology had changed so much in 9 years. Her knowledge and ability to explain how various options function was very much appreciated as I am an older person. Excellent job, Dee! Marilyn

5.0

Dedra Eddy was a wonderful salesperson to deal with as I

Dedra Eddy was a wonderful salesperson to deal with as I went through the potential new car purchase process. It had been 9 years since my last car purchase and she was patient with all the questions I had since the technology had changed so much in 9 years. Her knowledge and ability to explain how various options function was very much appreciated as I am an older person. Excellent job, Dee! Marilyn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Marilyn, Thank you for leaving Dedra this wonderful review! We are honored to have had the opportunity to work with you, and we are glad that she was both helpful and informative. She will be delighted to hear of your kind words. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Regards, Don Nelson - General Manager

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5.0

Leland Gelsmer at Germain Lexus Naples was very

Leland Gelsmer at Germain Lexus Naples was very professional and he was easy to talk too. No rushing you.

5.0

Leland Gelsmer at Germain Lexus Naples was very

Leland Gelsmer at Germain Lexus Naples was very professional and he was easy to talk too. No rushing you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Justine, Thank you for your 5-star rating! We are so glad that Lee provided you with a smooth and efficient experience. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service. Regards, Don Nelson - General Manager

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5.0

Lu Gani was wonderful!

Lu Gani was wonderful! He made our experience at Germain Lexus so easy and smooth! He is a great asset to your company for sure! We have a new friend!! All car salesmen should be like Lu!!

5.0

Lu Gani was wonderful!

Lu Gani was wonderful! He made our experience at Germain Lexus so easy and smooth! He is a great asset to your company for sure! We have a new friend!! All car salesmen should be like Lu!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Robin, Thank you for leaving Lu this wonderful review! He definitely is an asset to our team, and he will be honored to hear of your very kind words. Providing a 5-star experience is always our goal. We wish you safe travels and we hope for an opportunity to work with you again! Regards, Don Nelson - General Manager

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5.0

We met Vincent Marcantonio yesterday when we bought our

We met Vincent Marcantonio yesterday when we bought our Lexus and he was cordial and friendly and we enjoyed meeting him! We are always treated well at your dealership and that is why we returned yesterday!

5.0

We met Vincent Marcantonio yesterday when we bought our

We met Vincent Marcantonio yesterday when we bought our Lexus and he was cordial and friendly and we enjoyed meeting him! We are always treated well at your dealership and that is why we returned yesterday!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Lexus! We are so glad that our team consistently takes great care of you, and we are delighted that Vincent made your recent visit with us no different. It is our pleasure to assist you in any way possible. Thank you and safe travels! Regards, Don Nelson - General Manager

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5.0

John McCloskey has been my service advisor for many years

John McCloskey has been my service advisor for many years now. He is consistently knowledgable and helpful. Thank you.

5.0

John McCloskey has been my service advisor for many years

John McCloskey has been my service advisor for many years now. He is consistently knowledgable and helpful. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dave, Thank you for leaving John this 5-star rating! We are honored that you have continuously confided in us with your automotive needs, and we are so glad that John consistently takes great care of you. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again! Regards, Don Nelson - General Manager

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