Germain Lexus of Naples Hours
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning
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and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
I was in and out quickly with all questions asked were answered. They took care of several items that could be a future problem at this time.
Such an inspiration man, the dealership was extremely professional, definitely the best car dealer shop I've experienced, and the coffee was splendid.... That's my type of dealer.
Michael,Thank you so much for your amazing review! We are so honored by your very kind words and thrilled that we could provide you with the quality s...ervice that you so much deserve. We appreciate your business and hope to hear from you again the next time you are in need of automotive assistance!
Lu Gani was excellent and covered all our questions and helped us to select right car for us. He also helped in explaining and showing us all the options... on our Lexus RX 350. We would highly recommend Lu to anyone.
We thank you for your business and kind recommendation of Lu. We are thrilled to know you enjoyed working with him as much as he enjoyed assisting you.... Best Regards, Zach Germain General Manager
With short notice Beverly got me in and out with ease. Everyone is always so friendly especially young Gio in the drive. What a nice young man! Thanks... again Germain Lexus Service team!!! tc
TC,Thank you so much for your 5-star review! It is our pleasure to assist you in any way possible, and we are delighted to know that Beverly and Gio t...ook such great care of you throughout your visit! We thank you for confiding in our dealership with your automotive needs, and we look forward to an opportunity to serve you again!
I have owned multiple Lexus over the past 18 years, so I am very familiar with the staff and they are all exceptional. From the moment I walk in, i am... greeted by name from EVERY single person I walk by. Shawn Chapman: Absolutely amazing, he has always taken care of me and my needs, I always go to him first at least to say hi! He really cares about everyone. Jackson Kirby: Is my service go to person, always every warm and quick to help with anything I need! Chad Nesselhauf: my sales guy for my last 2 purchases of vehicles, super nice, very easy to talk too and works efficiently and quickly!!! Steven Duran: Finance, ABSOLUTELY amazing, he is always extremely helpful, organized, knowledgeable, and went above and beyond to help me with my GAP insurance needs, when my previous car was totaled in an accident!!!! Giovanni Conigliaro: service, i am always greeted with a smile and compliment! I look forward to pulling into the service department and seeing his smiling face! Overall every experience i have every had at Germain Lexus has been excellent, they all really take the time to get to know you and welcome you back!!!!They are all family and I couldn’t imagine doing business with any other dealership!
I find this dealership to be very professional. The employees were friendly and competent. I worked with Dan Rusinik who is my regular service associate.... Dan is very professional. He provided an estimate, explained the service required, checked on me while I waited and parked my vehicle under cover when completed as a rain storm was approaching.
Thank you so much for your excellent review! We are so appreciative of your business, and we are overjoyed that the quality of our service met your sa...tisfaction! Providing thorough and reliable service is always our goal, and we will be sure to offer you nothing less in the future!
John Mccloskey has always been able to take care of anything I needed on my Lexus. I rate John Mccloskey and Germain Lexus of Naples a 5 star; it should... be 10 stars.
Thank you so much for your amazing review! It is wonderful to hear that John has your confidence and to know that he always offers you the quality ass...istance that you so much deserve. We are so appreciative of your "10-star" rating, and we look forward to continuing to provide you with our best care in the years to come.
I'm from out of state Jeff Smith and your team were great to work with. They took care of of my out of state paperwork and made very simple for the. I... can't say enough about what a great experience it was. Jeff did a great job thanks so much.
Thank you so much for your excellent review and for choosing work with us at Germain Lexus! Your satisfaction means so much to us, and we are pleased ...that Jeff could make your recent buying process as smooth as possible! Please do not hesitate to let us know if there is anything more that we may help you with in the future.
Beverly Coppola is always an absolute dream to work with! She’s very knowledgeable and efficient. If you need help ask for her because if she can’t get... it done no one can. Beverly is the absolute best. She takes Germain Lexus to another level by putting customers first and doing everything in her power to help you out! Thank you for all your help and for being awesome! Lazaro Martinez-Cruz
Lazaro, Thank you for leaving Beverly this amazing review! She will be honored to hear of your very kind words and to know how greatly you valued her ...service! Your safety and satisfaction are our utmost priorities, and we are certain that she will continue to provide you and your vehicle with her best care in the future!
Shawn Chapman, service manager, phoned to tell me I had not yet had this treatment applied to my new RX 350. I was surprised as I didn't realize this had... not been done. You have to give the dealership and Shawn in particular credit for checking the records and following up. It also bears mentioning I needed to have my previously leased Lexus inspected and the guy who inspected it (not a Germain employee) spoke extremely favorably about this dealership which as a new Naples resident helped convince me to get my new car there. Purchasing a new car from Germain was a pleasant experience and Paul Berggren, our sales rep helped make the adjustments to our new car easy to deal with.
Thank you for taking the time to share this positive review! Your satisfaction is our priority, and we are happy to hear that Shawn went above and bey...ond to get your needs taken care of. We are so appreciative of your business, and we look forward to continuing to provide you and your vehicles with our best care in the future! Wishing you the safest of travels until we see you again!