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Germain Lexus of Naples

Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 7:00 PM

Germain Lexus of Naples Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2008

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning

...

and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Service

Wheel Balance

$99.95 and up*

Brake Replacement

$289.95 and up*

Car Wash

Complimentary

Wheel Alignment (FWD)

$139.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
2290 lifetime reviews. Includes reviews of Germain Lexus of Naples from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 12, 2018

    A couple of months ago, we purchased a new SUV from Germain Lexus of Naples (Florida). At the appropriate time, we scheduled our first oil change/service... appointment for the vehicle, but a few days before that scheduled appointment date arrived we needed help with the function of something unrelated to the oil change/service. We called GERMAIN LEXUS and were connected with our SERVICE ADVISOR, LORI NILSEN. After explaining what it was that we needed help with, Lori told us to come right on in (with no formal appointment) and she'd help us right away. True to her word, Lori did just that...she helped us immediately. She also noticed that we were scheduled to come in a few days later for our first oil change/service, and somehow Lori managed to have that service addressed while we were there, so that we would not have to be inconvenienced by another trip back to the dealership!! Talk about customer service – just incredible!!! Thank you, Lori, for your expertise and extreme consideration!! In general, having your car serviced is not necessarily something you typically look forward to, but our thoughts have dramatically changed thanks to our experience with LORI NILSEN, Service Advisor extraordinaire. We are truly looking forward to our next service appointment (and all future appointments) knowing that Lori is there to watch out for us. Germain Lexus of Naples has truly lived up to its incredible reputation of commitment to excellence; from our purchase through our service experience (and everything in between), our experiences have been nothing but incredible, truly the BEST!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 12, 2018

    Jackson Kirby is a true professional and very good service representative. He kept me appraised of car problem and repair. Was happy to provide loaner... and not make me wait.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for highlighting Jackson and the positive guest experience he provided. We are so happy that you have chosen Germain Lexus of Naples for you...r automotive needs. See you next time. Best Regards, Zach Germain General Manager

  • November 30, 2018

    Absolutely great. I purchased my IS 250 five years ago from Greg Libutti at Germain Lexus and kept in touch with Greg Libutti during the past 5 years... on my service visits to Germain Lexus. He was the person I went to immediately when I wanted to trade my IS 250 car in and purchase a new car and I am so happy I did. His professionalism and knowledge about all the Lexus models is unsurpassed. He spent the time to show me what was available and helped me make the right choice. I would highly recommend Greg Libutti to anyone in the market to buy a new car and will certainly continue to stay in touch during my service visits at Germain. The Service Department is also unsurpassed.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We thank you for your continued business and are happy to know Greg took excellent care of you. Our entire team looks forward to our continued relatio...nship. Best Regards, Zach Germain General Manager

  • 5.0 out of 5
    December 3, 2018

    After being with another local dealership for almost 10 years, I was hesitant in making the switch to Lexus. BUT, the service I received from Sal Pellicciotta,... Trish Cano, Mike Lawson and the rest of the Germain Staff not only put me at ease, but made me question why I hadn't made the transition sooner. If I could give this dealership more than 5 stars, I would. Hands down the best car buying experience I have ever had. Thank you again!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jessica,Congratulations on your new vehicle! We are thrilled that you made the decision to join the Lexus family, and we feel honored to have had t...he opportunity to assist you with this special purchase! It's a pleasure to know that Sal, Mike, Trish, and the team immediately earned your confidence, and we are proud to have been able to provide you with such a remarkable experience! We look forward to the opportunity to continue serving you in the future.


    Worked with:
    Mike Lawson

    Finance Director

    (5.0) 113 reviews

  • 5.0 out of 5
    November 30, 2018

    Dan Rusinik is our choice for our service maintenance. He is very knowledgeable and polite. He seems to know almost everything about the technologic... aspect of our Lexus 5x 350L. We had some problem with the passenger door not locking. He fixed it and also showed us how to do it our selves. A picture is worth a thousand words. We recommend him highly. Sharon and Richard Jenson

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sharon and Richard,Thank you so much for leaving Dan this wonderful recommendation! We're so glad that he could share his expertise with you, provi...de you with such thorough service, and ultimately earn your confidence. Please let us know if there is anything more that he or the team could assist you with in the future! It is our pleasure to serve you.

  • 5.0 out of 5
    November 29, 2018

    Exceeded expectations by handling routine maintenance with attention to detail and making recommendations for future necessary procedures . Safety was... an important component of these recommendations.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know how we did. We are overjoyed to know we exceeded your expectations. Best Regards, Zach Germain General Manager

  • 5.0 out of 5
    November 29, 2018

    Because of service like the one I was provided by Beverly Coppola at Germain Lexus driving a hour to have my car service it???s really worth will strongly... recommend her to anyone in need of service at Germain Lexus

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for leaving Beverly this kind recommendation! We are overjoyed that she provided you with exceptional service that has earned your c...onfidence. We are sure that she will continue to take great care of you and your automotive needs in the future.


    Worked with:
    Beverly Coppola

    Service Advisor

    (5.0) 77 reviews

  • 5.0 out of 5
    November 29, 2018

    Beverly Cappola is my service rep at Germain Lexus...and she’s the best. Very professional, always up to date on why you are there. Let’s... you know how long it will take, and is very personable.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this wonderful feedback about your experience with Beverly. We are happy to know she took excellent care of you. Best Regards, Zach Ger...main General Manager


    Worked with:
    Beverly Coppola

    Service Advisor

    (5.0) 77 reviews

  • 5.0 out of 5
    November 29, 2018

    Armando was an excellent salesman who was very attentive towards my needs as a customer. Very reliable in getting the deal done as well as catering towards... my requests.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and for sharing how Armando and our team did. Best Regards, Zach Germain General Manager


    Worked with:
    Armando Tovar

    Client Advisor

    (5.0) 7 reviews

  • 5.0 out of 5
    November 29, 2018

    Service & overall experience exceeded expectations. The new interior panels are beautiful & make the car look new again. I know Dave worked hard... to prioritize my job. Thanks

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are overjoyed to know that you are pleased with the completed work. Your complete satisfaction is our #1 priority. Best Regards, Zach Germain Gene...ral Manager

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Germain Lexus of Naples

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