[{"id":191398,"personPtyId":32584057,"firstName":"Dave","lastName":"McKinney","titleText":"Assistant Service Manager","emailTxt":"dmckinney@germainfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":137,"imageUrl":"https://cdn-user.dealerrater.com/images/577db41da600.jpg","drDealerId":5763,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"515289600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":25442,"personPtyId":32582577,"firstName":"Shawn","lastName":"Chapman","titleText":"Service Manager","shortBioText":"","emailTxt":"schapman@germainfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":84,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/shawn-chapman.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":193601,"firstName":"Danny","lastName":"Rusinik","titleText":"Vehicle Technical Specialist","emailTxt":"drusinik@germainfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/users/lnilsen/511656db-3935-4593-87f1-a625f8c25323.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":385831,"personPtyId":37048423,"firstName":"Beverly","lastName":"Coppola","titleText":"Service Advisor","emailTxt":"bcoppola@germainfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":62,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":105037,"personPtyId":51301390,"firstName":"Trish","lastName":"Cano","titleText":"General Sales Manager","emailTxt":"tcano@germainfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":75,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/7f5ce51c-437b-472c-bb34-ced279b96113.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":25431,"firstName":"Wayne","lastName":"McLeod","titleText":"Sales Consultant","emailTxt":"wmcleod@germainlexusfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/wayne-mcleod.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":105027,"firstName":"Chuck","lastName":"Koenig","titleText":"Lexus Certified Sales","emailTxt":"ckoenig@germainlexusfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":51,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/2b88d8ed-13c9-4a91-818d-3d6e2127b8a3.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":105042,"personPtyId":33577519,"firstName":"Mike","lastName":"Lawson","titleText":"Finance Director","emailTxt":"mlawson@germainfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":109,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/fb08e1f9-c0b4-4a6a-8050-f9e03836f6dd.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":25439,"firstName":"John","lastName":"McCloskey","titleText":"Service Consultant","emailTxt":"jmccloskey@germain.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":73,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/john-mccloskey.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":105032,"personPtyId":51301294,"firstName":"Greg","lastName":"Libutti","titleText":"Lexus Certified Sales","emailTxt":"glibutti@germainlexusfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/eff143c6-b5cb-4b06-8f68-1dc98bfee1ff.jpg","drDealerId":5763,"dealerEmpStartDtUtc":"1314835200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":105045,"firstName":"Lu","lastName":"Gani","titleText":"Lexus Certified Sales","emailTxt":"lgani@germainlexusfl.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/users/walter-wottrich/4e8ea449-df79-4dcb-a08c-618a2c8dc6b5.jpg","drDealerId":5763,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":348317,"personPtyId":35504337,"firstName":"Zach","lastName":"Germain","titleText":"General Manager","shortBioText":"Zach came to Germain Lexus in 2016. 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Went back into Sales in 2011. 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Germain Lexus of Naples

Rectangle 48
Sales 8:30 AM - 7:00 PM
Service 8:00 AM - 7:00 PM

Germain Lexus of Naples Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2008

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning

...

and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

Service

Wheel Balance

$99.95 and up*

Brake Replacement

$289.95 and up*

Car Wash

Complimentary

Wheel Alignment (FWD)

$139.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
2243 lifetime reviews. Includes reviews of Germain Lexus of Naples from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 11, 2018

    Dave McKinney is an amazing service manager. Great customer service. He provides great service and keeps us informed upon the services needed. Thanks Germain... !

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave McKinney

    Assistant Service Manager

    (5.0) 137 reviews

    Lu Gani

    Lexus Certified Sales

    (5.0) 30 reviews

  • 4.0 out of 5
    October 9, 2018

    Third car we've purchased from Germain Lexus. The buying process was smooth and Dave McKinney has been great in assisting us as we navigate the service... process.

    5.0 out of 5
    Customer Service
    4.0 out of 5
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    4.0 out of 5
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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave McKinney

    Assistant Service Manager

    (5.0) 137 reviews

    Sean Kearney

    Lexus Certified Sales

    (4.9) 28 reviews

  • September 5, 2018

    Beverly Coppola was FABULOUS! I don’t want to deal with anyone but HER!! What a professional and easy to work with. Being at any car dealership it... can get overwhelming, she’s great and makes you feel right at home! What a true blessing!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know about your complete satisfaction with Beverly. We are thrilled to know she takes great care of you. Best Regards, Zach ...Germain General Manager


    Worked with:
    Beverly Coppola

    Service Advisor

    (5.0) 62 reviews

  • 5.0 out of 5
    October 9, 2018

    Danny Rusinik is the epitome of customer service. He ensured my understanding of what would be done and what was done and that I was comfortable while... I waited. He was courteous and professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Danny Rusinik

    Vehicle Technical Specialist

    (5.0) 65 reviews

  • 4.8 out of 5
    October 5, 2018

    Moved to Florida last year and began having my Lexus ES 350 serviced by Germain Lexus in north Naples. My advisor is Jackson Kirby, who provides outstanding... customer service. He is honest and always does what is in the best interest of his clients. The entire staff is very friendly and the technicians do quality work. Germain Lexus has a customer for life and I will definitely consider purchasing my next car from them.

    5.0 out of 5
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    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Germain Lexus of Naples

    We are so pleased to hear about your quick and effective service! We aim to please all our customers so every success story puts a smile on our faces.... Thanks again and we look forward to seeing you in the future.

  • 5.0 out of 5
    October 5, 2018

    He???s the best in the business. Because of Shawn I only purchase Lexus and He???s the only reason why I go to Germain Lexus.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Germain Lexus of Naples

    Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim... is to give every guest the highest possible level of customer service and quality.


    Worked with:
    Shawn Chapman

    Service Manager

    (5.0) 84 reviews

  • 5.0 out of 5
    October 4, 2018

    My service consultant Dan Rusinik always is courteous and helpful .The appointments are punctual and always a pleasurable experience. His knowledge of... proper servicing of my vehicle is an asset for the dealership.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Germain Lexus of Naples

    Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. We look forward to seeing yo...u again when it is time for your next service.


    Worked with:
    Danny Rusinik

    Vehicle Technical Specialist

    (5.0) 65 reviews

    Trish Cano

    General Sales Manager

    (5.0) 75 reviews

    Chuck Koenig

    Lexus Certified Sales

    (5.0) 51 reviews

    Mike Lawson

    Finance Director

    (5.0) 109 reviews

    Greg Libutti

    Lexus Certified Sales

    (5.0) 49 reviews

    Zach Germain

    General Manager

    (5.0) 12 reviews

  • 5.0 out of 5
    October 3, 2018

    All of their Customer Service team works to be sure you are comfortable while you wait for your car and if needed they are quick to offer you a loaner.... The waiting area and the restrooms are immaculate. Jackson Kirby was my rep and he was excellent. Addressed all my concerns and answered all of my questions in a caring manner. Love this dealership because of the quality of service they provide and the care and friendliness of the entire staff! I purchased my car there a year ago and each time I have been in to this dealership it has been consistently the same!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 3, 2018

    Shawn iswithout question someone to rely on to give you top quality service.. He was available to answer all my questions. And kept me informed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Germain Lexus of Naples

    We are glad to hear that Shawn provided you with great service. We think that he is really great as well!


    Worked with:
    Shawn Chapman

    Service Manager

    (5.0) 84 reviews

    Wayne McLeod

    Sales Consultant

    (5.0) 58 reviews

  • 4.0 out of 5
    September 26, 2018

    The service consultant, Beverly Coppola was assigned to me in the matter of finding a ???rattle??? in my 2018 RX 350. She was professional and clearly... dedication providing the best service possible. This meant a great deal because we had an appointment during an unusually busy time, and it was my first appointment. I absolutely had a great experience at Germain Lexus from sales ...shout out to Armando Tovar to service and would recommend them to friends and family.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Germain Lexus of Naples

    Hi Julie, Thank you so much for your wonderful feedback! We are so delighted to hear that Beverly was so thoroughly devoted to resolving your automoti...ve issue and securing your confidence in her service. It is such a pleasure to know that she was able to make your first appointment such a positive one, and we are overjoyed that she and Armando have earned your recommendation. We hope to see you again soon.


    Worked with:
    Beverly Coppola

    Service Advisor

    (5.0) 62 reviews

    Trish Cano

    General Sales Manager

    (5.0) 75 reviews

    Jeff Nagy

    Finance Manager

    (4.9) 13 reviews

    Armando Tovar

    Client Advisor

    NOT RATED

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