Germain Lexus of Naples

Thanks for providing such efficient and reliable service. Have needed routine service recently and in past and are so appreciative of the very cordial and friendly attitude of every employee we come in contact with.

My RX350 required a new windshield due to the rain sensing wipers not working. I did not buy the car from Germain, but Dan Rusinik, the Germain service consultant treated me as though I was a life long Germain customer. Danny arranged everything, from ordering the replacement windshield and parts to scheduling the service and setting up a loaner car....all done with professional customer service at the top of his list....Dan is truly an outstanding representative for Germain Lexus..and based on this exceptional service, I will become a lifetime Germain Lexus customer....

This is my second winter in SWF, and my second visit to Germaine Lexus service. I've been fortunate to have Dave McKinney as my service advisor both times. Last year Dave helped me out with a break problem and got my car back to me the same day. This year he was able to complete an upcoming recall while my car was in for a regular oil change. Thanks Dave for great service. K Murphy

I got a recall notice saying Lexus would replace the dash on my car if it had cracked from exposure to Florida's hot sun and high humidity. Service rep Carrie Lorenz arranged for a loaner and noted that it was time for the 60,000 mile service. Later, she called and the battery needed to be charged, adding that the service department would charge it for free and not replace belts with the service because that already had been done in an earlier service call. Furthermore, she said that normally there would be a significant charge for reconnecting the after-market satellite radio once the new dash was installed. She realized that had the Lexus dash not have failed, the radio would not have been disconnected in the first place.'in the end, her decisions saved $300-plus on belts and labor, something like $150 for the radio work (labor, researching schematics) and whatever the cost of charging the battery would normally cost ... She was watching,out for a customer and, in my opinion, thereby earning respect not only for her but also for Germain Lexus.

I hate buying new cars. The experience always seems to leave you feeling like you got cheated. Our experience with Germain Lexus was truly different. Jason Lauer was our salesman and he was a gem. Really a good listener, not pushy, seemed very honest, seemed to know everything about the car, and explained everything in great detail. We shared some concerns we had about high pressure tactics when my husband was leasing his car and they were very responsive to that. It still is not something I look forward to doing again real soon but, at least it was not a root canal like past experiences.

Outstanding. Sean Kearney. Salesman, did an outstanding job of selling our new Lexus. He was very professional in all respects.He took the time to help us though the entire sale.

Awesome car buying experience! Great Salesman Chad Nesselhauf. Very knowledgeable and professional.

Lu Ganni is a terrific salesperson and a wonderful human being. I found him to be helpful and exceedingly honest.

The Lexus experience was as good as ever. Calm, competent and reassuring Chad Nesselhauf allowed us time to consider what we wanted and simply guided us with out drama through the process.

Chad was my salesperson, and could not have been more helpful.