ReviewsWrite a review
I arrived at scheduled time, Dave my service associate...
I arrived at scheduled time, Dave my service associate was polite and Informative however, he had told me two hours for a tire rotation, alignment, and basic inspection. After the third hour, car was finally done. Cox was to bill a 3rd party for the service however they were difficult to convince as to how to go about doing so. In the end I ended up having to pay the bill myself as they couldn't accomplish the billing task. After leaving I realized they had not given me any documentation as to the work that was completed. I especially wanted the inspection report but did not receive one. I'm skeptical the work I requested was actually done to my vehicle. Not the best dealer experience I've had and will find another dealership service center for my future needs.
Terrible service department, they charged me $415 to fix...
Terrible service department, they charged me $415 to fix something, misdiagnosed the problem and I had to go back, then charged me another $176 to fix the same problem they fail to fix the first time. Do not recommend at all.
BUYER BE WARE STRONGLY ADVISE NOT TO BUY HERE
DEALER IS DISHONEST AND A THIEF PAID THEM $2000 OVER MSRP, PAID IN FULL INCLUDING $7000 in bogus fees then management CANCELED my contract and WILL NOT REFUND my money
You should stay away from this dealership. I would write...
You should stay away from this dealership. I would write one of those funny bad reviews, but this was too serious for that. If I had any money or time to spend I’d get second opinions and/or get a lawyer. The other bad reviews for Cox dealerships are well deserved. The service department incompetence is almost unparalleled. I am at the end of a two week ordeal that was so bad that I actually bought a car sight unseen from CARMAX from my phone while waiting on a salesmen to come back with another run of bad pricing while trying to push me into a car I had zero interest in. Long story short, I had to constantly call or go in person to get any info. Zero upfront communication on pricing. At this point the only thing that helped ease the burden was that they reduced the diagnostic to 200.00 plus tax…needless to say, no repairs to be done by these guys. If this was the last dealership on the planet, I’d walk before buying or servicing a vehicle here.
Cox is the most horrible place to deal with. They are...
Cox is the most horrible place to deal with. They are cheats in every sense of the word. Please make sure you come prepared to deal with male chauvinist. Horrible... go somewhere else if you want to be even treated fairly.... JOHN RUDD SPECIFICALLY STAY AWAY! Wouldn't shake a woman's hand.
How could you employ such aggressive, racist individuals in your organization. Your morals and ethics need a lot of work and it appears you don't care about your clientel. Such as sad place.
Don't go here for service. They were rude when I got...
Don't go here for service. They were rude when I got there, told me "your advisor is Len" and then walked off. Then he barked at me when I got out of my truck to walk in and find Len. How the xxxx am I supposed to know your process if you don't tell me "stay in the truck and he will come to you." On top of that the prices were absolutely insane. Go to a normal mechanic and you will save yourself 60% or more. Quoted over $800 to replace a (yes ONE) brake caliper that was sticking. The part is $58 at local parts stores, but they are charging me over $300 for the part. I could swap it out myself in less than an hour, but I've got another almost $500 in labor. Come on .... This after another Chevy dealership just went through the entire braking system a week ago and I spent over $1,500 there to get the brakes right. The very next time I drive it the ABS light is on and the brakes are sticking. Waste of money. I will never own a Chevy again and will avoid Chevy dealers like the plague.
Tried to buy 2021 Tahoe VIN: 1GNSKNKT8MR382102 Stock ID:...
Tried to buy 2021 Tahoe VIN: 1GNSKNKT8MR382102 Stock ID: 1U382102 that they have available for sale on there website for Cox Discounted Price $62,659 however they will NOT HONOR THERE LISTED PRICE that states Cox Net Price with Dealer Fees $62,659 they gave me FAKE Cox Florida fee of $1995 =DEALER MARKUP -bogus Gov fee of $399 -Doc fee of $799 total BS FAKE FEES THAT ONLY A CROOKED DEALERSHIP WOULD CHARGE + NO DISCOUNT AT ALL - I WAS READY TO BUY BUT THEY CHOOSE THAT THEY DO NOT WANNA MAKE SOME MONEY THEY WANT "ALL" THE MONEY SO BEWARE Total Options $6,035 Total Vehicle and Options $63,335 Destination Charge $1,695 MSRP - Total Vehicle Price $65,030 Cox Discounted Price $62,659 Net Price with Dealer Fees $62,659
Bad customer service
Oil change went from 1.5 hrs to 3 hrs. They made recommendation I told them not to do and then when realized took the new parts and exchanged them for the old ones.
Finnigan my sales man was very attentive to my needs. I also met with John Rudd and Larry who were extremely helpful presenting the right questions to provide a plan to meet my needs
Buying a new truck experience
Tom Hefner and Joel Curto were great and made our purchase of our new truck an easy experience! Thank you so much for your professionalism and great customer service! God Bless to all at the Cox Dealership.