Cox Chevrolet

I recently had my car serviced at Cox Chevy. My service advisor Thomas Somers, took me right in and began the servicing process. He explained exactly what... was going to be done on my car and also what time to expect my vehicle to be ready. The whole process was seamless. Thank you Cox Chevy!

Ive never been so disappointed they told me my car would be done in 11 days . After many conflicting excuses from the parts were damaged they ordered to... the guy who work on my car his wife dieing I finally got my car back 4 weeks later and 5 week's total after taking it back .it was a simple job the rear quarter panel and the rear door needed to be replaced and painted .when I got it back the paint had terrible ripples and bumps in it called orange peel due to an amateur painter .on top of all that the rear automatic shade wasn't working properly the airbag light was light up on the dash the button to get into my trunk was just glued on and when I went to get something out of my trunk it just fell right through the trunk and it was covered in this black glue that wasn't even dry yet was all over my fingers and my headlights no longer worked I have no idea how they messed up a simple job so bad .so I took the car back immediately and spoke to the manager he tried to give me a bunch of reasons the paint wasn't right saying all high-end cars have this orange peel it's what protects the paint so on and so forth and I happen to know a few things about body work so I called him out on his b.s stating the few reasons this orange peel happens all adding up to crappy workmanship and he didn't have anything to say but he's sorry and "we'll fix it" and they said they would fix all the other problems as well so I left the car and a week later I got a text saying the car was done so I picked the car up thinking it was done and they barely fixed the paint still see the orange peel but was much better and the trunk button was fixed everything else they just left in disrepair when I called to speak to the supervisor he gave a bunch of excuses again in typical fashion so I called gieco 1800 # and complained to them requesting to speak to the supervisor of the adjuster who was in charge of overseeing my cars work his name was David Goodyear (adjuster)he's the one that came up with all the excuses for the delay sent by text some how he got wind of me trying to get ahold of his supervisor and he called me posing as this supervisor saying sorry theres nothing else we can do for you basically telling me to drop it and when I wasn't satisfied with his rebuttals I demanded his name and the name of his supervisor and he didn't wanna tell me I had to ask 3 times and finally he said his name was David Goodyear so I'm sitting there complaining about him to HIM were talking a 30min conversation and he just kept playing along posing as the supervisor and when I asked for his info he knew the gig was up I hope they record those conversations and he gets fired cause I've never heard of something so ridiculous.. something so simple I mean I was barely backed into in a parking lot the guy 3feet from me I wasn't in a huge accident this should have only taken 8or 9 days tops . DONT TAKE YOUR TO THESE PEOPLE IF YOU WANT QUALITY WoRK DONE IN A TIMELY FASHION my name is David dombek if you see this and have a similar story I would love to hear it so I can extablish a history of behavior instead of just one man having an issue one time email me at ddombek77@gmail.com thanks

The entire process was made as pleasurable as purchasing a vehicle can be. Dave Scata was beyond accomodating and entertaining to boot! This is our 5th... vehicle purchased from the Cox family and can't see us going elsewhere in the future.

I guess they are use to people playing games or lying about what they are looking for. I wanted to buy a new suburban and wanted to deal to be as quick... as possible for a fair price. I guess they didn't think i was serious because I couldn't get anyone to tell me how much to have financed.

Tom was amazing. He went the extra mile to make sure I was 100% satisfied with the service done to the car. The technicians could not figure out one of... the problems I brought it in for so he had them keep it an extra night to really look at it. They could not figure it out but I was impressed he took the time to listen and really stay on top of the problem. Great service.

great people ... and will get any of your needs fulfilled

Love Cox Chevrolet! They keep you up to date on the needs of your car...schedule appointments promptly...offer pleasant waiting accommodations...have... your car within time frame given to you. A great car and great dealership...wish it was time to purchase another car!

They took the time to listen and help with my decision. Trent was great and super patient.

Completely dissatisfied with the Cox Service Department. I had a scheduled appointment and arrived on time only to wait 15 to 20 minutes for my incompetent... service advisor. The brand new Impala Premier I had recently purchased from their dealership drives with a mild vibration. This vibration is most likely due to the fact that this was a 2017 "left-over" which had apparently sat on their sales lot for some 7 months prior to being sold to me. I had initially thought that the vibration would disappear with some usage; my sales rep even told me that the tires could be "Warrantied" after approximately 700 miles of driving. After 800 miles, there is less vibration, however, it is unacceptable on a brand new $40,000 vehicle. The service rep at Cox told me that the vibration in this vehicle is operating as designed! My 2007 Silverado with 150,000 miles does not have this vibration , nor does my wife's 2017 KIA Sportage. I will probably spend the $800 or so to replace these tires out of pocket, but will NEVER buy a vehicle from this dealership again.

Very professional and timely. The service rep. Eric even went out of his way to match another tire sellers price and give me an additional discount. Honest.... Not something I can say about many auto repair establishments The Service manager Roberto Alonso was good natured and seems to put customer's issues first.